在保加利亞索非亞州，設有游泳池的飯店

會毫不猶豫地再次預訂這家酒店,從我們到達的那一刻起,我們就有了很好的體驗。家庭套房很大!明亮,通風,現代和乾淨的房間,有足夠的存儲空間,所以溫暖,我們不得不關閉一些散熱器。酒店整體很乾淨,很熱情,所有設施條件都很好。早餐自助豐富,每天不一樣。晚上的飯菜很nice,一晚是自助餐,吃的比應該吃的多很多!游泳池很乾淨,很新,開放時間很長。我們真的很感激工作人員的熱情好客,很遺憾我們沒有機會嘗試水療中心。巴士是免費的,但如果時間不適合你,很容易打車到Borovets20列弗。頂級提示是直接與酒店預訂更便宜的價格。他們還提供晚餐補充,這樣你就可以半食宿了。對於像我這樣的喝茶的人,帶一些茶包!

We chose this hotel because of its location and spa. The room was a family room and it was very spacious with a lovely balcony and view. The beds were comfortable and the bathroom was well equipped. The communal areas around the hotel were nicely presented and the spa was good (although perhaps not the best compared to the other 5 stars). A few people did question the pool temperature and the fact that there was no jacuzzi. Breakfast was as expected although it felt a bit cramped- they could have laid out the food area better to prevent bottle neck queues. The main thing they could have improved on was the front desk service (left wanting) and restocking the complimentary water, tea and coffee (which they wouldn’t do despite us staying for 4 nights as a family and it being supposedly 5 star). That said, we would stay there again due to its location.

一家人住的最佳地點。最佳位置就在電梯旁邊。很棒的動畫團隊每天在16h.全天幼兒園後招待孩子,額外收費。酒店餐廳的食物早餐和晚餐都很棒。種類很多。室內游泳池和熱區大獎金包含在價格中,儘管在17h.大堂每天現場音樂之後有點擁擠。

Had an awful experience sending my parents there for their anniversary. The staff and management of the hotel are very inexperienced and were a complete disappointment throughout the booking process and duration of stay. Additionally, the room key system was not working and staff had to walk people to and from their rooms as guests could not use the elevator on their own or open their own rooms. I made the reservation with my credit card online, and wanted to call and make sure that 1) my parents are listed as guests on the reservation so they can check-in and 2) they can use my credit card on file for the duration of their stay if they wanted to get additional food, drinks, etc. The goal was to send them to an all expenses paid getaway. Had to call 7-8 different times on different days, until someone was finally able to confirm that they are added to the reservation as guests and it will not be a problem to put the charges on my credit card (they would put a note in the reservation this is a prepaid getaway present). Most of the other calls went either unanswered or went to an new associate that had no idea what to do and had to reroute the call that then went unanswered. On the day of the check-in, the reservation could not be found under my father's name (embarrassing experience), and then takes a while to find it by the booking number because it got ”lost” in the system. Then they were told they had to use their credit card for the entire booking and any additional purchases (another embarrassing experience, after thinking you are going to an all expenses paid getaway), and now we have to trade receipts for reimbursement. Then throughout their stay the room access system was broken and they had to get walked to and from their rooms by an associate with a master key, completely unacceptable. The location of the hotel and hotel grounds are incredible, but the staff is completely inadequate and management incapable. Would not return until there are some top down changes in how this place is run.

會毫不猶豫地再次預訂這家酒店,從我們到達的那一刻起,我們就有了很好的體驗。家庭套房很大!明亮,通風,現代和乾淨的房間,有足夠的存儲空間,所以溫暖,我們不得不關閉一些散熱器。酒店整體很乾淨,很熱情,所有設施條件都很好。早餐自助豐富,每天不一樣。晚上的飯菜很nice,一晚是自助餐,吃的比應該吃的多很多!游泳池很乾淨,很新,開放時間很長。我們真的很感激工作人員的熱情好客,很遺憾我們沒有機會嘗試水療中心。巴士是免費的,但如果時間不適合你,很容易打車到Borovets20列弗。頂級提示是直接與酒店預訂更便宜的價格。他們還提供晚餐補充,這樣你就可以半食宿了。對於像我這樣的喝茶的人,帶一些茶包!

We chose this hotel because of its location and spa. The room was a family room and it was very spacious with a lovely balcony and view. The beds were comfortable and the bathroom was well equipped. The communal areas around the hotel were nicely presented and the spa was good (although perhaps not the best compared to the other 5 stars). A few people did question the pool temperature and the fact that there was no jacuzzi. Breakfast was as expected although it felt a bit cramped- they could have laid out the food area better to prevent bottle neck queues. The main thing they could have improved on was the front desk service (left wanting) and restocking the complimentary water, tea and coffee (which they wouldn’t do despite us staying for 4 nights as a family and it being supposedly 5 star). That said, we would stay there again due to its location.

一家人住的最佳地點。最佳位置就在電梯旁邊。很棒的動畫團隊每天在16h.全天幼兒園後招待孩子,額外收費。酒店餐廳的食物早餐和晚餐都很棒。種類很多。室內游泳池和熱區大獎金包含在價格中,儘管在17h.大堂每天現場音樂之後有點擁擠。

一家人住的最佳地點。最佳位置就在電梯旁邊。很棒的動畫團隊每天在16h.全天幼兒園後招待孩子,額外收費。酒店餐廳的食物早餐和晚餐都很棒。種類很多。室內游泳池和熱區大獎金包含在價格中,儘管在17h.大堂每天現場音樂之後有點擁擠。

Had an awful experience sending my parents there for their anniversary. The staff and management of the hotel are very inexperienced and were a complete disappointment throughout the booking process and duration of stay. Additionally, the room key system was not working and staff had to walk people to and from their rooms as guests could not use the elevator on their own or open their own rooms. I made the reservation with my credit card online, and wanted to call and make sure that 1) my parents are listed as guests on the reservation so they can check-in and 2) they can use my credit card on file for the duration of their stay if they wanted to get additional food, drinks, etc. The goal was to send them to an all expenses paid getaway. Had to call 7-8 different times on different days, until someone was finally able to confirm that they are added to the reservation as guests and it will not be a problem to put the charges on my credit card (they would put a note in the reservation this is a prepaid getaway present). Most of the other calls went either unanswered or went to an new associate that had no idea what to do and had to reroute the call that then went unanswered. On the day of the check-in, the reservation could not be found under my father's name (embarrassing experience), and then takes a while to find it by the booking number because it got ”lost” in the system. Then they were told they had to use their credit card for the entire booking and any additional purchases (another embarrassing experience, after thinking you are going to an all expenses paid getaway), and now we have to trade receipts for reimbursement. Then throughout their stay the room access system was broken and they had to get walked to and from their rooms by an associate with a master key, completely unacceptable. The location of the hotel and hotel grounds are incredible, but the staff is completely inadequate and management incapable. Would not return until there are some top down changes in how this place is run.