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"Scripts make chats robotic." Heard that before? 🤔 Well, it's time to flip the script—literally. In customer service, live chat scripts aren’t just about speeding up responses. When done right, they’re about creating consistent, meaningful, and human connections. Yes, even with a template. We’ve just dropped an article that shares ✨45 ready-to-use live chat examples and templates✨ to inspire your team AND the secret sauce for implementing them effectively. Check out the article here: https://lnkd.in/eGkQSCrH 📌 What’s inside? - Scripts that align with your brand’s voice. - Tips to balance automation with the human touch. - Metrics-driven strategies to refine and optimize. If you’re looking to boost efficiency without sacrificing that personal touch, this is your playbook. Your customers deserve it! #CustomerService #LiveChat #CXInnovation

Tired of attachments clogging up your Zendesk storage? We’ve just supercharged our Attachment Redaction add-on!⚡You can now filter and delete attachments by specific file types, giving you precise control over what stays and what goes. Why this is a game-changer: 💾 Got old product catalogs eating up storage? Clear out those bulky PDFs in a click. 📂 Want to keep customer-uploaded images for future reference? Retain just the PNGs or JPEGs and free up the rest. 🎥 Overloaded with outdated tutorial videos? Say goodbye to MP4s while leaving crucial files untouched. With customizable file-type preferences, your storage is fully under your control. No more manual sorting—just streamlined, efficient cleanup! Ready to declutter? You can try it out for free now➡️ https://lnkd.in/eWaFUjY6 #Zendesk #DataManagement #GDPR #AttachmentRedaction #StorageManagement

SMS marketing just got smarter with Proactive Campaigns! 🚀 NEW: Easy, quick, and effective SMS Campaigns to engage your customers instantly and effortlessly. ✨ Why SMS? It’s fast and direct, getting your message in front of customers with a higher open rate than email. Now, with our streamlined setup, you can craft custom messages in seconds and track engagement in real-time to optimize every campaign. Here’s what you get: ✅ Effortless Flow: Pick SMS as your channel, type your message, and hit send! ✅ Smart Tracking: Gain insights by tracking sendings and replies to measure campaign success. ✅ Flexible Messaging: Send timely reminders, exclusive promotions, updates, or personalized offers—whatever your customers need. Ready to give it a free try?📲 https://lnkd.in/exYegqG6 Start turning those brief messages into big moments!

💸Sales in 2025: What's Changing and What You Need to Know The way we approach sales is evolving fast, and 2025 is shaping up to be a pivotal year. From social selling to AI-driven insights and conversational marketing, sales teams are tapping into new strategies to meet changing buyer expectations. Here's what you can't miss: 1️⃣ Social Selling Dominates: Social media has gone beyond networking. It's now a sales powerhouse, from LinkedIn to Instagram, where building relationships leads to real conversions. 2️⃣ Data-Driven Flexibility: Predictive data and analytics allow you to quickly adapt to changing customer demands, giving your team a competitive edge. 3️⃣ Content is Still King: Written content, videos, podcasts—it's about making every piece count and connecting with potential buyers in more personalized ways. 4️⃣ Customer-First with CRM: Streamlining sales and support in a single CRM helps build better customer relationships and turn tickets into opportunities. Want the full breakdown of these 2025 sales trends? Read our article to get ahead and take your sales to the next level! 👇 https://lnkd.in/eVKSJMc8 #Sales2025 #SocialSelling #AI #CRM #CustomerExperience #SalesStrategy

Do you think buying an email list is a shortcut to success? Think again!🚫 In email marketing, quality always beats quantity.📧 When you buy a list, you risk losing credibility, facing legal issues, and seeing lower engagement. What’s the alternative? Building an organic list that truly wants to hear from you. Here’s why it matters: 1️⃣ Better Engagement – Emails are opened by people who signed up voluntarily. 2️⃣ Trust & Compliance – Avoid legal headaches like GDPR fines. 3️⃣ Long-term Success – Create real connections, not quick wins that fizzle out. Skip the shortcuts and check out these smarter list-building strategies.📈 Read the full article here to learn how to grow your email list the right way. 👉 https://lnkd.in/eUQ_ENFj #EmailMarketing #CustomerEngagement #MarketingTips #BrandTrust

Customer needs aren’t just important — they’re EVERYTHING.✨ Did you know that businesses focused on understanding customer needs are 60% more profitable than those that don’t? Yet, so many companies still make guesses about what their customers want. If you’re wondering: - What do your customers truly value? - How can you exceed their expectations? - What drives their loyalty? 💡The secret is simple: listen. When you stop guessing and start truly understanding your customers, you unlock the magic to create unforgettable experiences and build lasting trust. Start actively seeking feedback, engaging with your customers, and showing them you care. Curious to learn more? Dive into this article to uncover strategies for understanding your customers better! 👉 https://lnkd.in/e9QNBNMh #CustomerExperience #CustomerSuccess #BusinessGrowth #CustomerRetention #CX

Introducing the Aalborg Theme: Elevate Your Help Center with Ease Looking to transform your Zendesk Guide help center into a user-friendly, visually appealing, and highly functional platform? GrowthDot’s Aalborg theme is here to make that happen! Here’s why you’ll love it: 💰 Reasonable Price – Grab the Aalborg theme for just $150. 🎨 Minimalistic & Adjustable Design – Sleek, simple, and customizable from both user and admin sides. 🔧Powerful Formatting Features – Tabs, alerts, callout blocks, accordions, code blocks, links, videos, images, and Font Awesome Icons for better content presentation. 📞 Perfectly Responsive – Whether it’s a tablet or smartphone, your help center will look flawless on any device. 🌍 Multilingual Content Support – Use the Dynamic Content feature to showcase your content in multiple languages. 🎯 Branding & Customization – Make quick edits or go for a fully customized design that reflects your brand’s personality. 🔨Free Installation – We take care of installation, so you don’t have to. 🚀 14-Day Trial & 3-Month Warranty – Try Aalborg worry-free and enjoy a seamless, secure experience. Create a seamless self-service hub with GrowthDot's Aalborg theme today. Your Help Center is just one step away from an upgrade! #Zendesk #HelpCenter #GrowthDot #AalborgTheme #CustomerSupport #CX #Customization #UserExperience https://lnkd.in/eppHrFY2

The Solution to Your Zendesk Storage Woes Is Here!📁🔧 We know storage limits can be a headache—cluttered databases and rising costs are common concerns. That’s why we’re excited to roll out our new Attachment Redaction feature in the GDPR Compliance app! 🔍What’s new? Now, our app has a whole new process designed to make managing your Zendesk storage simpler and more effective. You can remove attachments from your tickets, whether you need to handle them one by one or in bulk while keeping all other ticket details exactly as they are. 🔥Why you’ll love it? - Clean Up Effortlessly: Remove attachments without affecting other ticket details. - Save on Costs: Free up storage space and reduce your expenses. - Stay Compliant: Manage your data according to GDPR requirements with less hassle. - Streamline Your Work: Enjoy a more organized Zendesk without the extra effort. 🚀Ready to try it? You can start cleaning up your attachments right away. Discover how to use our new feature here: https://lnkd.in/gFRBNxX8 #Zendesk #GDPRCompliance #DataManagement #StorageLimits #AttachmentRedaction

We all know how crucial quick responses are in customer service—90% of clients say it’s essential! But how do you keep up without burning out?💡🧠 The key is to work smarter, not harder. In Zendesk, this means using the platform’s features to streamline your workflow. For example: 🗂️Personal views help you stay organized by filtering tickets based on what matters most to you—whether it’s high-priority issues or tickets assigned directly to you. ⚡Macros are another lifesaver, letting you respond to common queries in a fraction of the time while still maintaining a personalized touch. By optimizing how you use Zendesk, you can solve tickets faster without sacrificing quality. It’s all about finding the right tools and strategies that fit your workflow and make your job easier. Check out our latest article and discover 7 strategies to transform your day-to-day support operations 👉 https://lnkd.in/eDWExTuC  Your customers—and your sanity—will thank you.🙌 #CustomerSupport #Zendesk #AgentProductivity #CustomerExperience

🎬 Lights, Camera, Action, Sale! 💸 In an age where consumers are bombarded with information, video has become a powerful tool to cut through the noise. Our latest article explores how using video can transform your sales strategy in several impactful ways: 📈 Increase Engagement: Capture attention with dynamic visuals that make your message stand out. 🤝 Build Trust: Personalize your approach and forge stronger connections with prospects. 📚 Simplify Complex Info: Break down intricate details into easy-to-understand video content. 📩 Enhance Personalization: Tailor your messages with personalized video content that resonates. ⏩ Accelerate Sales: Speed up the sales cycle with clear, compelling video presentations and follow-ups. Learn practical tips for incorporating video at every stage of your sales funnel, from initial outreach to post-sale support. Understand the importance of high-quality production and how tools like Video Reply for Zendesk can streamline your video creation process. Read the full article 👉 https://lnkd.in/ewggfTXk #SalesStrategy #VideoMarketing #CustomerEngagement #VideoForSales