A great story in the press this week on our Founder & CEO, Lyndsey Simpson, on why she started 55/Redefined and how she came to be a world-leading authority on age in the workplace. “The likes of Barclays and Diageo, Warner Brothers, AXA, big brands in their industries, all came on board pretty much at the same time. What was interesting is that several of them had already been identifying the value of over 50s. We were able to bring a voice to their work and to their data. Barclays is a great example. They have already spent the last five years or so creating returnship programmes for people in their 50s. In their customer-facing channels they had better customer outcomes when they used somebody with more life experience to handle complexity. Barclays found that, by improving customer service in its call centres, job attrition went down, employees were happy to have a job, absenteeism also went down, and older employees working shifts showed up for work on time and were enthusiastic." For the full story from Paul McArdle and The Currency, visit: https://lnkd.in/exr63_fb #FeelInspiredNotRetired
In this week's The Currency, our Joint Managing Partner Paul McArdle speaks with Lyndsey Simpson (Founder & CEO at 55/Redefined) on the importance and benefits of championing the over 50s in the workplace. Read the full article: https://lnkd.in/exr63_fb (Requires subscription)