Helping businesses improve their competitiveness and profitability through speaking, writing and consulting. Andy stimulates, inspires, motivates, challenges and entertains business leaders and their people at conferences, seminars and company events. However, it's MORE than just motivating - he gives practical tools and techniques that people can actually USE to improve their own and their business performance.
External link for Andy Hanselman Consulting
Suite 16, The Quadrant
99 Parkway Avenue
Sheffield, S9 4WG, GB
Expert speaker helping businesses create competitive advantage With 3D Customer Experiences! That means being 'Dramatically and Demonstrably Different'!
Great to speak at the Ashdown Phillips staff training day last week in Leeds. Even greater to get this feedback.....
Expert speaker helping businesses create competitive advantage With 3D Customer Experiences! That means being 'Dramatically and Demonstrably Different'!
Great to speak at the ASHDOWN PHILLIPS & PARTNERS (MANAGEMENT) LIMITED conference in Leeds today - a very welcoming bunch of people! Thanks Charlotte Taylor Dimond for recommending me!
Andy Hanselman Consulting reposted this
Expert speaker helping businesses create competitive advantage With 3D Customer Experiences! That means being 'Dramatically and Demonstrably Different'!
It was great to finish off our Accelerate Your Leadership Potential Programme at GAMESHOW ALL-STARS today! Thanks to FluidOne Business IT - Sheffield (formerly Highlander), Resolve IT Solutions, Glu Recruit LTD, Greensleeves Lawn Care Ltd, STAINLESS UK LIMITED and HIRD Group for letting us have your up and coming leaders and to South Yorkshire Mayoral Combined Authority for supporting the programme! It wasn’t just ‘learning’ today - we did a bit of ‘playing’ too! #leadershiptraining #sheffield
Expert speaker helping businesses create competitive advantage With 3D Customer Experiences! That means being 'Dramatically and Demonstrably Different'!
Worried that the budget is going to increase your costs? Why not come on our AI ExplAIned breakfast session next Tuesday at Pennine 5 to learn how it can reduce your costs, improve your efficiency, your effectiveness and your profitability? It's not just 'tax free'.... it's totally free! (see what I did there?) Join us and experts from FluidOne Business IT - Sheffield (formerly Highlander), Resolve IT Solutions, Gravitate Accounting and Hydra Creative at this stimulating, practical session to learn how to make AI work for you and your business!
Andy Hanselman Consulting reposted this
Expert speaker helping businesses create competitive advantage With 3D Customer Experiences! That means being 'Dramatically and Demonstrably Different'!
A key ingredient of 3D Businesses creating outstanding customer experiences is by ‘Being Easy To Buy From And Do Business With’. Here’s a nice example from Annie’s Seafood Restaurant to help if you’ve got kids! #customerexperience #keynotespeaker
Looking to make AI work (better) for your business?
Expert speaker helping businesses create competitive advantage With 3D Customer Experiences! That means being 'Dramatically and Demonstrably Different'!
Want to start November 5th with a 'Bang'? Join us, Hydra Creative, FluidOne Business IT - Sheffield (formerly Highlander), Resolve IT Solutions and Gravitate Accounting for this short, sharp session to help you MAKE AI WORK (BETTER) FOR YOU AND YOUR BUSINESS - due to funding from South Yorkshire Mayoral Combined Authority. it's Free! Just click on the image to find out more and reserve your place(s) #Sheffield #AI
Andy Hanselman Consulting reposted this
Expert speaker helping businesses create competitive advantage With 3D Customer Experiences! That means being 'Dramatically and Demonstrably Different'!
Tax payers spend 700 years hanging on for HMRC!!!! A new report says that the average waiting time for people on the phone to HMRC went up to 27minutes 2 seconds. 15.4 million calls were made in the 12 months up to June - well, actually it was more than that! Only 42% were dealt with by their call handlers - the rest got an automated response or were abandoned by the caller! Not sure you’d survive as a ‘real’ business with those numbers!
Andy Hanselman Consulting reposted this
Expert speaker helping businesses create competitive advantage With 3D Customer Experiences! That means being 'Dramatically and Demonstrably Different'!
We got our latest Accelerate Your Leadership Potential Programme underway with 12 participants looking at ‘Fullfilling Their Role As 3D Leaders’ yesterday! Thanks to those involved and great to have you on board: Brendan McMenamin (MSc), LensGo Visual Media, Gravitate Accounting, Hydra Creative, Sheffield City Council, Hird Rail Development, Paces and Seven Hills Creative. Thanks also to South Yorkshire Mayoral Combined Authority for your support and to PJ taste for hosting us so nicely! #leadership #leadershiptraining #sheffield
Here's a great podcast to listen to from •Shep Hyken and Mark Abraham on 'Personalisation In The Age Of Artificial Intelligence'!
Expert speaker helping businesses create competitive advantage With 3D Customer Experiences! That means being 'Dramatically and Demonstrably Different'!
Although I speak about 'Creating Outstanding Customer Experiences With AI' where the 'AI' stands for 'Authentic Interaction', I certainly don't dismiss 'Artificial Intelligence'. It's just the way many businesses (mis)use it! However, I listened to the brilliant •Shep Hyken's podcast where he chatted with Mark Abraham about 'Personalisation In The Age Of Artificial Intelligence' and there are some fantastic examples of businesses getting it right - Can't wait to read Mark's book! It's well worth a listen and you can do that below: #customerexperience #customerdelight #AI #keynotespeaking
Expert speaker helping businesses create competitive advantage With 3D Customer Experiences! That means being 'Dramatically and Demonstrably Different'!
So, we're on to Day 4 of Official National Customer Service Week supported by Institute of Customer Service and today's 'tip' to help you create 'outstanding' customer experiences with AI - That's 'Authentic Interactions'! - is: 4: SPOT AND DEAL WITH DISAPPOINTMENT! "We don't get many complaints' is something I hear from people when I ask them about how they measure customer satisfaction. This is very dangerous Typically, only 30 to 40% of unhappy UK customers complain to the business, but 90% tell other friends and family! So, your challenge is to actively spot those unhappy customers and deal with their issues and complaints effectively. That means finding ways to proactively take away their pain and problems… as quickly and painlessly as possible. How do you spot them? Asking for feedback is obviously one option, but what question to ask. At the end of our training programmes we used to ask "Did the training 'Meet', 'Not Meet' or 'Exceed' Your Expectations?" (Did we satisfy, not satisfy, or 'delight' you?) I once ran a programme for a business whether other training companies had run sessions over 6 months and I was in there doing the last one. One person ticked the 'Exceed' box and in the 'Why' box, wrote... "Because it wasn't as rubbish as all the other sessions"!!!! Clearly, his expectations weren't that high - To be fair, he was very pleased with it! (I probably shouldn't highlight this, but one person came to one of my seminars and ticked the 'Met' box. He said "I thought it was going to be a waste of time, and it was'!!! (I don't get many of those honest! So, what to ask? Well, try this... Ask, or get get your people to ask "ARE (WERE) YOU 'COMPLETELY' HAPPY WITH WHAT WE'RE DOING (DID)?" - YES / NO, and then follow it with "WHY / WHY NOT?" It's a tough question, but it's great for spotting those little frustrations and irritations that customers might not necessarily tell you. Empower your people to deal with the issue. Timpson Group 'empower' their people to spend up to £500 to solve a customer's problem without talking to a manager and at The Ritz-Carlton Hotel Company, L.L.C. it's $2,000! How 'empowered' are your people to 'spot and deal with disappointment'? #NCSW2024 #customerexperience #customerservice #keynote