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Your people are your biggest asset, but also your biggest security threat. In fact, 68% of security breaches involve a human element. To help you combat human risk, we're launching our latest cyber security solution - Mimecast Engage 🚀 With its revolutionary Human Risk Dashboard, Mimecast Engage helps you to deliver smarter security training, tailored to employee behaviour, delivered when it matters most: ✔️Inspire security awareness with world-class training content ✔️Pinpoint your weak spots by identifying the people most at risk ✔️Automatically deliver targeted training and spark real change Visit our website for the full announcement and learn how to transform your security culture: https://lnkd.in/g3bW8EDw #HumanRiskSolved #EngageforSecurity #Mimecast #MimecastEngage #HumanRisk #CyberSecurity #CyberSecurityAwareness #CyberSecurityTraining #CyberThreats #WeAreBabble #Babble Mimecast

Cyber security solutions such as Anti-Malware and Endpoint Security are essential for protecting your infrastructures from cyber threats. But even the strongest defences can be undone in seconds by a single human error. Phishing scams, weak passwords, and careless data handling can leave your organisation exposed to costly breaches and compliance violations—despite your team’s best intentions. ❌Generic training isn’t enough.❌ Mimecast Engage goes beyond one-size-fits-all solutions, helping you pinpoint the individuals with the highest risk profiles, deliver targeted training designed to address specific risks and empower your team to recognise and respond to threats. Take the first step in reducing human risk - secure your organisation with Mimecast Engage: https://lnkd.in/e5JdPC9u #HumanRiskSolved #EngageforSecurity #Mimecast #MimecastEngage #HumanRisk #CyberSecurity #CyberSecurityAwareness #CyberSecurityTraining #CyberThreats #WeAreBabble #Babble Mimecast

That's a wrap! Thank you to everyone that joined us for our ‘Supercharge Your CX’ event today, in partnership with Five9 and 2Ring. After a morning of industry leading education focusing on “how implementing AI can supercharge your Contact Centre and empower your customer agents”, our guests took to the UK's most hallowed race track, Silverstone. Starting behind the wheel of a wide range of Porsche's on the track before heading offroad and experiencing the Porsche Cayenne, it was an adrenaline rush for all involved! We'd like to thank all of our speakers for their time and expertise, as well as our guests for joining us for a fantastic day. To discover how AI can accelerate your Contact Centre into the next generation of customer experience, visit: https://lnkd.in/e4sPKMa7 #WeAreBabble #Babble #CustomerExperience #AI #ContactCentre #DrivingInnovation #CX #ContactCentre #Babble #Porsche #Porscheexperience #PorscheSilverstone CTEC Media

That concludes our Supercharge your CX Sessions, now it's time to head to the track! To kick things off, Thomas John from Five9 provided an insightful look into how to strike the balance between AI integration and human involvement when navigating through contact centre agent calls. James Mackie followed up with a comprehensive demo of how Five9’s AgentAI can enhance your agents’ ability to easily navigate customer calls. Caroline Ryder-Huf took us through the influence AI will have for business and customer buying decisions and the importance of embracing AI to enhance customer experience. We also heard from Hotelfone’s Roddy Whiteford who explained how AI implementation into Hotelfone's Contact Centres has transformed their business efficiency. Melanie Mayfield and Kevin Schleising also joined Kris Hall from Everydayloans to discuss how their 2Ring integration has unlocked data-driven decisions. Find out more about how AI can supercharge your CX: https://lnkd.in/e4sPKMa7 #WeAreBabble #Babble #CustomerExperience #AI #ContactCentre #DrivingInnovation #CX #ContactCentre #Babble #Porsche #Porscheexperience #PorscheSilverstone

We're here at the Porsche Experience Centre Silverstone for our Supercharge your CX event, in partnership with Five9 and 2Ring Join us for an exciting day of learning how AI can enhance your Contact Centre customer experience, plus some exhilarating track action this afternoon! Expert sessions led by Caroline Ryder-Huf, Thomas John, Roddy Whiteford, Kevin Schleising, Kris Hall, and Melanie Mayfield will provide key insights into how AI can empower your contact centre agents and drive business growth. Couldn't make it, worry not, our latest blog post "How Can AI Supercharge Your Contact Centre" provides a sneak peek into today's content, you can read it here: https://lnkd.in/ePrgAy55 #WeAreBabble #Babble #CustomerExperience #AI #ContactCentre #DrivingInnovation #CX #ContactCentre #Babble #Porsche #Porscheexperience #PorscheSilverstone

People are your biggest security risk. Fix it with Mimecast Engage 🤝 As an SMB IT Security Decision Maker, it is your responsibility to protect your organisation. But, without enterprise-level budgets and a lack of resource, this can be a challenge. Rather than technology being your biggest security challenge, you know that it is your people who cause the greatest risk. 68% of cyber security breaches involve a human element, and just 8% of people cause 80% of incidents. Without the ability to pinpoint your riskiest employees and deploy smarter security training and targeted interventions, your organisation will remain vulnerable to breaches, compliance issues and costly human mistakes. That's why we're excited to launch Mimecast Engage - enterprise-grade security training at SMB prices. Transform how you manage human risk with smarter security training tailored to employee behaviour, delivered when it matters most: ✔️Inspire security awareness with world-class training content ✔️Pinpoint your weak spots by identifying the people most at risk ✔️Automatically deliver targeted training and spark real change Learn how you can enhance your Cyber Security Awareness and Training with Mimecast Engage, over on our website: #HumanRiskSolved #EngageforSecurity #Mimecast #MimecastEngage #HumanRisk #CyberSecurity #CyberSecurityAwareness #CyberSecurityTraining #CyberThreats #WeAreBabble #Babble Mimecast

What is your MoralDNA? Earlier this year, tech leaders convened at the National Theatre for our Fit to Lead Executive Forum. ‘The Corporate Philosopher’, Roger Steare, focussed on the role of MoralDNA in ethical decision-making in his session, 'Ethics in the Age of God-Like Technology'. As technology rapidly advances and becomes increasingly integrated into our lives, ethical leadership serves as a cornerstone for navigating complex ethical dilemmas and ensuring responsible use of technology. Roger's MoralDNA framework places an emphasis on people, values, and rules, as the inner compass to guide ethical decision-making. Ethical leaders who prioritise the wellbeing of their people and values can create a positive and supportive work environment where employees feel empowered to contribute and make ethical decisions. You can read more from Roger's impactful session by reading our blog, 'Ethics in the Age of God-Like Technology: Unpacking Roger Steare’s MoralDNA' here: https://lnkd.in/exAB9MfE... #WeAreBabble #Babble #FitToLead #MoralDNA #EthicalLeadership #AI #Technology #BusinessEthics #LeadershipDevelopment #CorporateSocialResponsibility #WorkplaceCulture

On Sunday 1 December, we hosted the St Martin-in-the-Fields, London Christmas Appeal which raised a total of £112,000. In a year which has seen 360,000 households in England approach their local council for help with homelessness, a 10% increase from last year, your donations will have a significant impact on supporting those who need a secure, safe place to call home. A huge thank you for your support, as well as to St. Martin-in-the-Fields for allowing us to be your hosts for the appeal for the third time. Our team had an incredible day taking donations alongside famous faces, including Hugh Dennis, Felicity Finch and Alexei Sayle. Find out more about St. Martin-in-the-Fields over on their website, where you can continue to donate towards the appeal: https://lnkd.in/eyTzJ6Hn #WeAreBabble #Babble #ForceForGood #SMITFCharity #StMartinInTheField #SMITFChristmasAppeal #BBCR4ChristmasAppeal #Homelessness

The AI Advantage: Are you making AI work for your CX? AI isn’t just a buzzword, it’s the tool for scaling your contact centre, reducing costs, and enhancing customer satisfaction. Join us on Thursday, December 5th at the Porsche Experience Centre Silverstone to hear from industry experts and thought leaders, including Five9 and 2Ring, about the latest AI technologies transforming the Customer Experience landscape and enabling personalised, effortless, and connected strategies. Featuring customer stories, hands-on demos, and a thrilling Silverstone experience to cap it off, you’ll walk away with cutting-edge knowledge on how AI can empower and future-proof your contact centre. There are just a few spaces left at this exclusive event. Register your interest here: https://lnkd.in/eDt7jsUV... #WeAreBabble #Babble #CustomerExperience #AI #ContactCentre #ArtificialIntelligence #DrivingInnovation #CX #ContactCentre #Porsche #PorscheExperience #PorscheSilverstone

Last week, we joined Microsoft at their annual Microsoft Ignite 2024 event, getting a first-hand look at the latest innovations and technological advancements aimed at tackling the challenges of modern working. Our latest blog, 'What Did Microsoft Ignite 2024 Reveal About the Future of Work?' features key insight from Microsoft, as well as guidance from our subject matter expert, Matt Butcher, to answer some of the most popular questions stemming from the event. The key takeaways were: ☁️ Harnessing the power of AI - Microsoft showcased how AI tools can transform the workplace including Copilot's ability to automate tasks, generate content, and provide insights on data ☁️ Data Protection Upgrade - Microsoft continues to prioritise security and privacy with advancements in Microsoft Purview and other security solutions. These tools help protect sensitive data and mitigate cyber threats. ☁️ Flexible Work Productivity Boosts - Microsoft is committed to making it easier for hybrid working employees to feel connected to their team. Updates to solutions like Microsoft Teams and Windows 365 enable seamless collaboration and productivity across different work environments. Thanks to Matt Butcher for this expert insight into how Microsoft is responsibly implementing AI into its products, the specific features that enable Teams to make hybrid working easier, and how Microsoft 365 Copilot will enhance your productivity. You can read more of Microsoft's insights, and Matt's thoughts, by reading our blog here: https://lnkd.in/enNQdGid... #WeAreBabble #Babble #MicrosoftIgnite #Microsoft365 #MicrosoftPartner #MicrosoftCopilot #Copilot #Microsoft365 #MicrosoftTeams #AI #Cybersecurity #HybridWork