Better Seen Online

Christmas Eve is just around the corner! 🎄 It's that magical time when the excitement builds and the festive spirit fills the air. While it may not be a public holiday here in the UK, it certainly sets the stage for one of the most cherished days of the year. For many in the hospitality industry, tonight is all about creating warm memories for guests. Whether you're welcoming families, couples, or solo adventurers, there’s something truly special about offering a cosy environment where everyone can gather and feel at home. 🌟 Have you thought about how you want to celebrate this evening? Maybe it's preparing a delightful meal at your restaurant or making your guesthouse extra inviting for weary travellers. Whatever it is, let’s make this Christmas Eve one to remember! How do you plan to spread joy this evening in your business? Share your thoughts below! I’d love to hear your ideas. 🎉

Christmas Day is just around the corner! 🎄 It’s a special time to celebrate, spread joy, and reflect on the things that matter most. On December 25th, we come together to honour the birth of Jesus Christ, embracing love, kindness, and generosity. In the hospitality industry, this day offers an amazing opportunity to create memorable experiences for guests. Whether you run a restaurant, pub, or guesthouse, thoughtful gestures can make all the difference. Think festive menus, cosy decorations, and heartwarming service! Have you started planning your Christmas offerings? Remember, small touches can lead to valuable interactions and reviews from your customers. What are your favourite ways to celebrate Christmas in your business? I’d love to hear about your plans! Please share in the comments below. 🌟

At Better Seen Online, we make it easy for businesses in the hospitality industry to shine online! 🌟 With our tools for collecting and managing customer reviews, your reputation can soar. Ready to elevate your business? Share your thoughts below!

Did you know that Guy Fawkes Night isn’t just about bonfires and fireworks? 🎆 Tomorrow, the 5th of November, we celebrate the foiling of a plot to blow up the Houses of Parliament back in 1605. It’s a reminder of the power of unity and vigilance. As we gather to enjoy this dazzling evening, let’s also reflect on what it means to stand up for our values. Here are a few ways to make your celebration even more special: - Gather friends and family around a warm bonfire. - Share stories about Guy Fawkes and the significance behind it. - Enjoy some delicious treats like toffee apples, parkin, or hot chocolate! Each sparkler lighting up the night sky is a chance to connect with those around us—creating memories that last long after the flames have died down. So, how will you celebrate this Guy Fawkes Night? 🥳 Share your plans below! I’d love to hear your thoughts.

When it comes to reputation, no one succeeds alone. 🌱 And, let’s be honest, keeping that reputation strong? It’s a team effort. Ever wondered how your online reputation really impacts your business? It’s big. Especially here in Dorset, where trust and connection are everything. A solid online reputation is more than just nice reviews; it’s how you stand out. How you’re seen. And, most importantly, how your community connects with you. But…managing it all? That can feel like a full-time job. Every review, every comment - it all builds up fast. And without a clear strategy, things slip through the cracks. Sound familiar? So here’s what I do at Better Seen Online: → I'll help you build and manage your business reputation with ease. → Together, we keep it all consistent, clear, and most importantly, positive. Because no one should have to tackle this alone. Here's how I help: ↳ Everything in One Place: No more juggling! All your reviews are here, ready to respond to. ↳ Connect on Their Terms: SMS, WhatsApp, Email - reach your customers on the platforms they prefer. ↳ Social Proof: Those amazing reviews? Share them instantly on social media and watch your local trust grow. Imagine having all this sorted + more, without the hassle. Every review and response counts. And with the right tools? Your reputation shines. 🌟 I'm here to make sure that when people look you up, they see the best version of your business. P.S. What’s been your biggest reputation win? Let’s inspire each other - share it below! 👇

As Halloween approaches, are you ready to make it a spook-tacular celebration? 🎃 This time of year brings an amazing opportunity for businesses in the hospitality industry to engage with their customers. Here are some fun ideas to consider: - Host themed parties and events. People love to dress up and have a great time! - Create special Halloween menus featuring spooky treats and drinks. - Encourage guests to share their experiences by leaving reviews. It's a fantastic way to boost your online reputation! Don’t forget, gathering genuine feedback is essential. It helps you improve and attract new clients. 🎉 How are you planning to celebrate Halloween this year? Let’s hear your ideas in the comments! 👇

Is your business ready for the future? Imagine instantly knowing what customers are saying. Imagine predicting issues before they arise. Your reputation is everything. Managing it builds trust and attracts loyalty. But keeping up? It’s overwhelming. Reviews, trends, and quick responses - it’s a lot. That’s where AI becomes a game-changer. In my latest edition, I cover how: ↳ AI tracks sentiment in real-time. 🧠 ↳ Automated tools manage reviews and feedback. 📝 ↳ Chatbots provide 24/7 customer support. 🤖 ↳ Crisis monitoring keeps your brand protected. 🚨 With AI, you stay ahead and in control. Check out the latest edition to future-proof your reputation! 👇

🚨 Big Update for Online Reviews in the USA If you’re an US business owner or customer, this is HUGE. As of October 2024, the FTC’s new rule (16 CFR Part 465) took effect to tackle deceptive online reviews head-on. So, what’s changing? Here’s the lowdown 👇 🟢 Key Highlights → No Fake Reviews: Say goodbye to AI-generated or misleading reviews. → Transparency First: Insiders like employees or family must disclose their connections. → No Biased Incentives: Offering compensation for positive/negative reviews? That’s now a BIG no-no. → Stop Suppressing Negativity: Legal threats to hide bad reviews? Not anymore. → No Fake Clout: Inflated social media followers or engagement stats? That’s also on the banned list. 🟢 Why This Matters For consumers, this means a more honest shopping experience where reviews reflect genuine customer voices. 💬 For businesses, it’s a call to adopt honest, transparent review practices. With civil penalties of up to $51,744 per violation, it’s time to review your marketing strategies - think transparency, authenticity, and compliance. Will the UK implement such a rule? Either way... 🔍 Better Seen Online is here to support businesses every step of the way, from monitoring reviews to managing feedback transparently. Let’s embrace a world of honest reviews and build trust the right way! 🌍💪 P.S. How do you think this will impact online shopping? Share your thoughts below!

How I helped 15 companies monitor online reviews instantly. Want to boost your online reputation fast? Here’s a seven-step guide to get started: 1️⃣ Set up Google Alerts today. 2️⃣ Use a review management software. 3️⃣ Centralise reviews on a single dashboard. 4️⃣ Enable notifications for instant updates. 5️⃣ Filter feedback by relevant keywords. 6️⃣ Respond to reviews within 24 hours. 7️⃣ Track performance weekly for improvements. Your reputation drives your success. Start building trust today! ♻️ Repost this if you discovered something new

As a hospitality owner, when did you last really listen to how your team talks to customers? → Take 5 random calls from this week and pay attention. 💡 Why it matters: ↳ The way your team speaks is a reflection of your business. ↳ A great first impression can turn a casual caller into a loyal customer. Here’s what to check: ✅ Welcome and closing scripts followed? ✅ Used friendly and professional tone? ✅ Were all questions addressed? Now, ask yourself - would you be excited to visit after that call? ↳ Sometimes even small interactions can make or break your reputation. At Better Seen Online, we know that consistent customer service keeps reviews glowing and business booming. 🌟 P.S. - Do you listen to customer calls? What’s your biggest takeaway when you do? Let us know in the comments! ♻️ Like + Help = Repost #CustomerService #Hospitality #Dorset