CCW Europe

🚀 Exciting Announcement for the CCW UK Executive Exchange 2025! 🚀 We are thrilled to welcome Jason Bates, Co-Founder and former Chief Customer Officer of Monzo Bank and Starling Bank, as our keynote speaker. Join us as Jason shares his remarkable journey in disrupting the traditional banking industry through cutting-edge digital innovation. In this insightful session, Jason will explore his experiences and key learnings that have reshaped the financial services landscape. With a wealth of knowledge from co-founding two of the UK's leading digital retail banks, he has been instrumental in researching customer needs, designing user-friendly apps, building world-class teams, and navigating regulatory challenges. Don’t miss this opportunity to hear from a visionary who has firsthand experience in creating next-generation fintech banks from the ground up. View the agenda here 👇 https://lnkd.in/d6Vxj2wy #CCWEurope #DigitalInnovation

🎉 We Have a Winner! 🎉 A huge congratulations to Lee McIntosh for winning our Strike a Pose & Win challenge at the CCW Europe Summit 2024! 📸✨ Lee captured the spirit of the event perfectly, and we’re excited to award him with a £200 Flight Voucher! ✈️ Thank you to everyone who participated! 📢 #CCWEurope

Thrilled to have delivered a keynote at the CCW Europe Executive Meeting in the UK! We shared insights on the future of AI-driven customer support and how Unleash’s technology is empowering companies to elevate their customer experience. A big thank you to the organizers and attendees for the engaging discussions and warm reception! 

We did it! We are almost through day 3 at the CCW Europe UK Executive Exchange. I’m listening as Pete Lee, Brad Schieber, and Andrew Smith talk about the importance of data/context for AI accuracy and how to successfully implement AI. I’ve met so many community members and customer support leaders already—you can’t match in-person events! Shoutout to Emma Wardle, Izzie (Isobel Crosse), Sam Ashton, Jane McGovern, and Clive Martison for the great conversations. This is what our roundtable at a conference in London looked like. #CCWUKExchange #CustomerSupport #CCWEurope

Thank you CCW Europe for having me at the November executive exchange. From a really insightful panel discussion on Digital Transformation in the new world of AI to sharing our journey to user centred delivery from a more traditional IT set up. It was great to hear some amazing feedback on our Report It service too. I’ve had a blast- and been well looked after. Another great event! Serece Hannon thank you for the kind invitation.

The #AI revolution in customer experience has arrived, and businesses are under pressure to keep up. This CSG-sponsored report delves into how #CX leaders are tackling the challenges of AI implementation—from preparing their workforce to navigating data security and regulatory requirements. Get the full story and key insights here! 👉 http://spr.ly/6047Sf2DL

🌟 Morning of Day 3 Highlights! 🌟 Good morning, everyone! We’re excited to share the highlights from this morning’s sessions, which have already sparked some great conversations. 📊 We kicked off with a powerful presentation titled “Sew DEI Into the Fabric of Your Business,” led by Samantha White, Managing Director and Head of Specialist Services at Barclays. This session emphasised the importance of reflecting your customer base at all levels of your organisation. 💡 Following that, we enjoyed a dynamic panel discussion on “Revolutionising Customer Experience: The Digital Transformation Journey.” With George Xenoudakis, Doug Casterton, Georgia Bradbury-Adams, and Rebecca Gordon.  This conversation explored innovative strategies that can reshape how we engage with customers in our increasingly digital world George Xenoudakis 👟 We also had an insightful presentation on “Step into the Shoes of Your Customers,” focusing on how we can proactively support our most vulnerable customers with care, ultimately gaining a competitive edge. Thank you to everyone who participated and contributed to such an enriching morning! Let’s keep the momentum going as we move into the next sessions. #CustomerSuccess #DigitalTransformation #CustomerExperience #CCWEurope

🌟 Wrapping up a highly productive Day Two at CCW UK Executive Exchange 2024 with an inspiring session by Jo Fairley, Co-founder of Green & Black's. Hearing her story of resilience and innovation was the perfect way to cap off an incredible day! Next up: an evening drinks reception and a Green & Black’s Chocolate Tasting Experience! 🍫🍸 A perfect opportunity to network, unwind, and reflect on today’s insights. Stay tuned for more updates tomorrow as we head into Day Three! #CCWEurope

🌟 Day Two at CCW UK Executive Exchange is in full swing! 🚀 We are ready to dive into our Multi-Track sessions, where attendees are exploring cutting-edge topics like Generative AI, Customer Engagement, Customer Journey Improvements, and Customer Data. Each session is a hub of innovation, sparking discussions on how to elevate customer experiences in today’s digital landscape. In our Executive Boardrooms, leaders are exchanging insights on strategic approaches to enhance customer interactions and drive business growth. The energy is palpable as we collaborate and learn from one another! Stay tuned for more highlights from another exciting day filled with learning and networking! #CCWEurope #CXLeadership #DigitalTransformation #CustomerExperience

Day Two of the CCW UK Executive Exchange 2024 is in full swing at the beautiful Hilton London Syon Park! After an inspiring workshop day filled with hands-on learning and collaboration, we kicked off this morning with a warm welcome from the Event Director Serece Hannon, along with a presentation by Jagrit Malhotra on the future of customer engagement. 💡 We’ve got lots more in store for day two, so stay tuned for more updates as the event continues to unfold with learning, networking, and innovation! #CCWEurope #CXLeadership #DigitalTransformation #CustomerExperience