The Conversation Academy

🤔 Have you ever walked away from a conversation wondering, “Could that have gone better?” 💬 We’ve all been there - conversations that didn’t quite land as we hoped or moments where connection felt just out of reach. The truth is, great conversations don't happen by chance - they’re shaped by your mindset, behaviours and actions. In other words, they start with you! 💡 Every conversation is an opportunity to learn. Think about a recent conversation you've had - click through to reflect and learn, and for some top tips to think about. Let us know what you think! ⏱️ If you want to know more, our Cyber Monday offer of 67% off our bite-sized online courses is available until 6th December: - How To Have Brilliant Conversations - £21.45 - GREAT Customer Service - £50 #BrilliantConversations #Mindset #EmotionalIntelligence #Connection #CommunicationSkills

🚀 Conversations That Change Everything – Black Friday Starts Now! 🚀 💬 Ever felt the power of a truly brilliant conversation? Whether you're interacting with friends or family, leading a team, building relationships, or delivering great customer service, connected conversation is the key to success. 💬 At the Conversation Academy, we believe that brilliant conversations aren’t just lucky accidents – they’re learnable skills. Our online, bite-sized courses make it easy to improve your communication, connect meaningfully with others, and leave lasting impressions. This Black Friday, we're making it easier than ever to sharpen your skills with our bite-sized, impactful courses with an introductory offer of 67% off: 👉 How to Have Brilliant Conversations - £21.45 each (usually £65) 👉 GREAT Customer Service - £50 each (usually £150) What’s in it for you? ✅ Learn Fast: Easy-to-digest, online courses. ✅ Apply Immediately: Practical skills you can use in your very next conversation. ✅ Unlock Opportunities: Connect meaningfully, leave lasting impressions, and shine in every interaction you have. For a limited time only; offer ends on 6 December. 🌟 Start transforming your conversations today. 👉 Enrol here: https://lnkd.in/eeqE2ERv #BlackFridayDeals #CommunicationSkills #Connection #BrilliantConversations #CustomerService

🚀 Unlock the Power of Skillful Conversation 🚀 When was the last time you truly connected with someone? That type of connection where you were vulnerable and showed up as your true self? Why does it matter? True connection matters because it fulfils our deep human need for belonging and being seen as we truly are. Connection is a biological need and necessary for our well-being. In today’s fast-paced world, truly connecting with others - whether it’s at home or work - can feel like a lost art. But what if you could transform the way you communicate and build deeper, more authentic relationships through one simple shift? Take a look at our latest blog that explores the essence of skilful conversation, based on Brené Brown’s inspirational book, Daring Greatly. It’s packed with practical tips on how to achieve genuine connection through vulnerability, empathy, and courageous dialogue. 💡✨ 👉 If you're looking to improve the quality of your conversations and create stronger connections in all areas of your life, give it a read. Let’s start building better relationships, one brilliant conversation at a time! 💬💛 #Connection #SkilfulConversation #Leadership #Empathy #BrenéBrown #CommunicationSkills #HumanConnection #PersonalGrowth #ProfessionalDevelopment https://lnkd.in/eMw4iJMm

Today's focus in National Customer Service Week is Risk, Reputation and Trust. Trust is a topic close to our hearts at The Conversation Academy - after all, trust is the foundation of all human relationships, connection and conversation. Research by the Institute of Customer Service reveals that the top drivers of customer trust in organisations are that their product or service is good quality (61%) or reliable (56%) – but the biggest driver of trust is customer service, with 82% of customers reporting they are more likely to trust an organisation that gives them better customer service. Which companies do you trust and why? #NCSW2024 #trust #customerservice

🎉 In the spirit of National Customer Service Week, we're excited about working with The Customer Service Training Company to launch our GREAT Customer Service online learning course. 🚀 Our GREAT framework is tried and tested in customer service interactions across lots of businesses, and we're excited to launch the online version. Let us know what you think 😊 https://lnkd.in/eNAxEhjd

🚨 Have you ever seen or experienced aggression in customer service? 🚨 Maybe you've been cringing while watching a customer losing their cool, or maybe you've felt the stress of a heated interaction yourself. The fact is, customer aggression is on the rise. But why does it happen? What impact does it have? And more importantly, how can customer service professionals respond effectively while protecting their own well-being? It's Day 2 of the Institute of Customer Service National Customer Service Week. The topic for today is Service With Respect. Take a look at our new blog that considers why customers behave aggressively and the physiological impact it has on customer-facing people. We've also shared practical, research-backed strategies that customer service professionals can use to stay calm and in control when things heat up. 🔥 ➡️ https://lnkd.in/egRYijJQ #CustomerService #ServiceWithRespect #EmotionalIntelligence #CustomerExperience #ChallengingConversations

🌟 It's National Customer Service Week! 🌟 Did you know that 56% of customers say their satisfaction with a company depends on whether they feel understood and cared for? 🤝 When did you last feel a company really 'got' you and helped you in the way you needed at the time? Which companies provide a really great service in your experience? We'd love to hear your stories. This isn't just about companies solving problems - it's about building connections and showing empathy. When customers feel that their unique needs and personal situations are truly understood, this creates lasting relationships that lead to loyalty and trust. Let's celebrate those who go above and beyond to make customers feel valued! 🙌 Take a look at our blog about Customer Service And The Human Touch: https://lnkd.in/esVy9Nqd #CustomerServiceWeek #EmpathyInAction #CustomerExperience #CustomerService

I'm excited to be launching The Conversation Academy! 🎉 This is a brand-new adventure, based on years of experience and with a mission that I truly believe in. We're starting with a subject close to our hearts (more news on that in the coming days). For now, here's a blog which explains what The Conversation Academy is all about. Take a look and let me know what you think 😊 https://lnkd.in/eHFedu_U