Customer Contact Panel

𝐎𝐮𝐭𝐜𝐨𝐦𝐞𝐬 𝐭𝐨 𝐛𝐞 𝐩𝐫𝐨𝐮𝐝 𝐨𝐟 ☺️   We wanted to share some of our most recent client outcomes as a direct result of them using our services.   The CCP team invests time in you and your business to not only identify your customer objectives, but deliver these in the most equitable way possible.   Get in touch if you too want to deliver real tangible outcomes. #contactcentre #contactcenter #customer #outcome #savings #technology

𝐎𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐢𝐧𝐠 𝐮𝐬𝐞𝐝 𝐭𝐨 𝐛𝐞 𝐚 𝐧𝐨-𝐛𝐫𝐚𝐢𝐧𝐞𝐫 𝐟𝐨𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 🤔 💡 However, in today’s world, it’s a little more complicated. With everything from political shifts to new technologies and rising customer expectations, outsourcing decisions have become a much longer and more detailed affair. With this in mind, our very own Harry Kitchen explores the current challenges business are facing when it comes to making outsourcing decisions and how CCP can help businesses take away those pain points, enabling you to make smart, informed and equitable choices. Check out Harry's article below 👇 #ai #bpo #contactcentre #contactcenter #customer #outsourcing #technology

𝐍𝐞𝐰 𝐓𝐞𝐚𝐦 𝐌𝐞𝐦𝐛𝐞𝐫 𝐒𝐡𝐨𝐮𝐭𝐨𝐮𝐭! We are delighted to welcome George Uzunov to the CCP Team. With 20+ years in leadership roles (CEO, CFO) at large international companies, George brings a depth of experience in people and client management. Furthermore, George has extensive market knowledge and experience within Eastern-Europe, supporting businesses in the likes of Bulgaria, Romania and Serbia which will only compliment our clients nearshoring needs. Please do give George a warm welcome! #team #welcome

𝐈𝐬 𝐭𝐡𝐞 𝐭𝐫𝐚𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐡𝐫𝐢𝐬𝐭𝐦𝐚𝐬 𝐩𝐞𝐚𝐤 𝐬𝐞𝐚𝐬𝐨𝐧 𝐚 𝐭𝐡𝐢𝐧𝐠 𝐨𝐟 𝐭𝐡𝐞 𝐩𝐚𝐬𝐭? With the Office for National Statistics reporting a 0.7% fall 📉 in retail sales in October and the cost of living continuing to eat away at any disposable income shoppers may have once had, the traditional Christmas peak for the industry isn't what it once was! 𝐁𝐚𝐡 𝐡𝐮𝐦𝐛𝐮𝐠! Where's your Christmas spirit you may ask? Well, look no further than CCP's own Ebenezer Scrooge (Steve Sullivan), who delves into why we have seen a recent slump and the struggle for those who haven't seen an impact at all ... Check out more of Steve's musings in the article below 👇 #blackfriday #cybermonday #christmas #contactcentre #contactcenter #customer #peak #peakdemand

That's a wrap on Call & Contact Centre Expo UK 2024! What a fantastic couple of days the team had, meeting faces both new and old and having some super conversations along the way. Safe travels and see you all again next year! #cccexpo24 #contactcentre #contactcenter #customer #expo

Thank you to Customer Contact Panel with Phil Kitchen and Neville Doughty for hosting the CX Review workshop covering all things AI and customer experience!

🌟 Reflections on an Incredible CXReview Event at IBM! 🌟 I had the privilege of attending the CXReview event at IBM, and I am thrilled to share the experience. The event was a dynamic platform where innovation, collaboration, and customer-centric strategies took center stage, bringing together industry leaders and experts. 🚀 Transforming Customer Experiences with AI: Key Highlights from Our Journey! We’re excited to share the incredible strides we’re making in redefining customer experience through cutting-edge AI solutions: 🔹 Pioneering IBM’s Latest AI Innovations Discover how advanced AI-driven tools are reshaping customer engagement and driving smarter service delivery. 🔹 Insights from Industry Experts Engage with actionable strategies and solutions from thought leaders tackling the biggest challenges in customer journey enhancement. 🔹 Interactive AI in Action Experience how tools like Watson Assistant and Generative AI are revolutionizing personalized interactions and delivering impact. 🔹 Innovating at ICOM Solutions We’re proud to showcase our own groundbreaking projects, where innovation meets execution to revolutionize service delivery for the future. Join us on this exciting journey as we lead the way in enhancing customer experiences with the power of AI! ✨ Let’s connect and explore how we can collaborate to push the boundaries of what’s possible. A special thank you to Manoj, Steve, and Jay for their insightful presentations and for sharing their expertise. Your contributions truly made the event engaging and informative! #AI #CustomerExperience #Innovation #WatsonAssistant #GenerativeAI #IBM #TeamICOM

Wishing all entrants the very best of luck at tonight's European Contact Centre & Customer Service Awards (ECCCSA). Phil Kitchen and John Greenwood will be in attendance, so do go over and say hello if you see them! #awards #contactcentre #contactcenter #customer #customerservice #ecccsa