Digital Office for Scottish Local Government

Top 6 call reasons reported by ARCs: 1️⃣ No speech/no response 2️⃣ False alarms 3️⃣ Falls 4️⃣ Test calls 5️⃣ Personal care needs 6️⃣ Reassurance Explore how insights like these are shaping the future of telecare in Scotland. Read the full Landscape Review here ➡️ bit.ly/4eAHlnE Scottish Government COSLA FarrPoint

Have you read the Landscape Review of Telecare Services in Scotland? This comprehensive review builds on data gathered through prior surveys and evaluations by the Scottish Government, the Digital Office, COSLA and FarrPoint, offering valuable insights into the current state and future of telecare services. Head to our website to read it now ➡️ bit.ly/4eAHlnE

Telecare Service Providers (TSPs) are at different stages of their migration to digital telecare. Until this migration is completed, analogue telecare alarms remain in use, meaning there is an ongoing risk of alarm calls from these analogue devices failing. Recent reports have spotlighted failed analogue call rates across the UK. In response, The Digital Office, in collaboration with FarrPoint and Skyresponse AB, has conducted some analysis of current failed call figures in Scotland. This information is particularly relevant for Shared ARC Platform adopters but provides valuable insights for the wider sector. The Digital Office will continue to support all Scottish Telecare Service Providers as they transition their services from analogue to digital. 🔗 Read the full analysis here: https://ow.ly/7LCL50Uu1xv

2024 has been an incredible year for the Digital Telecare Programme! 🎉 For day 13 of our #DigitalPartnership highlights, we're celebrating the dedication and hard work of everyone involved. Check out our latest blog to explore what’s next for the Digital Telecare Programme and see how we’re shaping the future of telecare. Read now ➡️ bit.ly/3Zo1l7s

We are committed to ensuring that all Scottish Telecare Service Providers are prepared for the analogue to digital switchover. Interested in learning more about the impact of telecare? Check out the Landscape Review of Telecare Services in Scotland here ➡️ bit.ly/4eAHlnE Scottish Government COSLA FarrPoint

For day 12 of our #DigitalPartnership highlights, we're thrilled to showcase our National Power Platform Community! 👏 In today’s fast-paced digital landscape, councils face increasing pressure to deliver services more efficiently while meeting the diverse needs of their communities. As we navigate these challenges, embracing innovative technologies becomes a must. One tool that holds great potential for Scottish local government is the Microsoft 365 (M365) National Power Platform. To fully realise the benefits of the M365 National Power Platform, we have launched our National Power Platform community in collaboration with Chris Wright of Perth and Kinross council, developed with digital partnership input and delivering on agreed priorities. Verity Hislop, Senior Project Manager: “I'm incredibly excited about the launch of our National Power Platform Community in collaboration with Chris Wright of Perth and Kinross Council. This initiative marks a significant step forward in empowering local government teams across Scotland to collaborate, innovate, and maximise the full potential of the Power Platform. Together, we'll drive digital transformation and create meaningful solutions that benefit our communities." Chris Wright, Perth & Kinross: “The launch of our National Power Platform Community is a landmark moment for Scottish local government. It exemplifies the power of partnership and the importance of strategic leadership in driving digital innovation. By uniting our strengths and collective expertise of local councils across Scotland, we are poised to transform public service delivery. This initiative is a shining example of how collaborative efforts can lead to greater efficiency, enhanced services, and a more empowered workforce, ready to meet the needs of our citizens, communities, businesses and partners." Find out more: https://ow.ly/nZ6950UsrNh

On Day 11 of our ongoing #DigitalPartnership spotlight series, we’re delighted to showcase our Next Generation Digital Champions Network in collaboration with SCVO (Scottish Council for Voluntary Organisations)🤩 The role of Digital Champions has become increasingly pivotal. These individuals are the driving force behind digital transformation across local government, the wider public sector, third and voluntary organisations and economies, through their relentless pursuit of technological excellence and digital innovation. But who are these Digital Champions, and what sets them apart from the rest? Check out our latest blog where Verity Hislop, our Senior Project Manager, uncovers the unique role of Digital Champions and outlines the objectives for the network: https://ow.ly/HA2k50UrELS

The Landscape Review of Telecare Services in Scotland sought to understand how telecare services are delivered in Scotland. The purpose of the review was to collect and collate information on the extent and scope of telecare services in Scotland and the processes, staff and data used to deliver them. Interested in learning more about the impact of telecare? Read the full document here ➡️ bit.ly/4eAHlnE Scottish Government COSLA FarrPoint

Tomorrow, Verity from the Digital Office for Scottish Local Government and I are excited to host the first-ever Scottish Local Authority National Power Platform Community Call. Local authorities are at different stages in harnessing the Power Platform, and this is a chance to come together, share knowledge, and support one another. By collaborating, we can deliver better outcomes, maximize our Microsoft 365 investment, and avoid working in isolation. This group aims to exchange tips, lessons learned, and even solutions, helping us achieve more together for the benefit of our communities.

2024 has been an incredible year for the Digital Telecare Programme! 🎉 For day 10 of our #DigitalPartnership highlights, we're celebrating the dedication and hard work of everyone involved. Check out our latest blog to explore how the Data Programme is supporting Telecare Service Providers to future-proof telecare. Read now ➡️ bit.ly/3Zz0ORw