European Contact Centre & Customer Service Awards (ECCCSA)

Thinking about outsourcing your contact centre but not sure where to start? Join us tomorrow at 12:00 GMT for expert insights! This webinar will not be available to watch later. Register now: https://lnkd.in/eQY-HFZs #ContactCentre #Outsourcing #CustomerExperience #ECCA

We’d like to congratulate Ocado Retail for winning Bronze for the ‘Best Customer Experience at the European Contact Centre & Customer Service Awards in London back in November. An amazing achievement for the team! #ecccsa

Congratulations to Vodafone UK for winning Silver for the ‘Best Customer Experience’ back in November at the European Contact Centre & Customer Service Awards! What an achievement. #ecccsa

Thinking about outsourcing your contact centre operations but not sure where to start? Join us for an energising online seminar on Tuesday 25 February from 12:00 – 13:00 GMT on Zoom, where we’ll break down the key steps to getting started with outsourcing. From identifying the right partners to understanding pricing and location options. Join Leigh Hopwood, Chair of ECCA and CEO of CCMA | Contact Centre Management Association who will be joined by industry leaders, including Maria Harju, EVP at Foundever and a special guest who’s an expert at lifting customer experience to new heights—both on the bench and in the business! If you’re in the business of scaling up and staying ahead, you won’t want to miss this. This is your chance to gain insider knowledge and get your outsourcing strategy in peak condition! Don’t miss out. 🔗 Register now! https://lnkd.in/eQY-HFZs

Congratulations to Unisys for winning Gold for the ‘Best Customer Experience’ at the European Contact Centre & Customer Service Awards in November at Evolution in London. Hungarian-based technology giant, Unisys, says that customer experience isn’t just something they do; it is who they are! The judges admired their innovative approach and adaptability across multiple industries saying that they really are outstanding, delivering so many great initiatives using technology to enhance the customer and employee experience. which alongside their passion and human-centred approach to succeeding made them standout in this prestigious category. #ecccsa TTEC Simon Dillsworth

Well done to Foundever for winning Bronze for the ‘Best Pan-European Contact Centre Operation’ at the European Contact Centre & Customer Service Awards in November! A massive congratulations to Foundever and the team. #ecccsa

Congratulations to TDCX for winning Silver for the ‘Best Pan-European Contact Centre Operation’ at the European Contact Centre & Customer Service Awards in November! You should be proud at such an amazing achievement. #ecccsa

A massive congratulations to TaskUs for winning Gold for the ‘Best Pan-European Contact Centre Operation’ at the European Contact Centre & Customer Service Awards in November! TaskUs, where employees come first, operate out of Greece, Serbia, Ireland and Croatia to deliver outstanding customer service that knows no language barriers. The judges said that their expert teams, augmented by AI, is a powerful combination elevating the quality of their services and creating a truly inclusive global experience for both clients and employees. They loved their commitment to a people-centred, multicultural work environment whose focus on inclusivity, community involvement, and accessible leadership showcased their dedication to both employee and client satisfaction. #ecccsa Webex Daniel Schlenzig

Well done to Adobe for winning Bronze for the ‘Greatest Environment, Social and Governance (ESG) Impact’ at the European Contact Centre & Customer Service Awards in London back in November. What an outstanding achievement, congratulations! #ecccsa

Congratulations to Concentrix for winning Silver for ‘Greatest Environment, Social & Governance (ESG) Impact’ at the European Contact Centre & Customer Service Awards in London back in November. What a great achievement! #ecccsa