Eckoh

🎉 Exciting news from Eckoh! https://lnkd.in/eZwWxaGE We are proud to announce that we have achieved PCI DSS v4.0 compliance, marking our 15th consecutive year as a Level 1 Service Provider—the longest in our industry. This milestone underscores our unwavering commitment to customer data security in an evolving landscape. A huge congratulations to our Security Operations Centre and all teams involved in the successful audit process. Your dedication continues to safeguard sensitive information and elevate Eckoh’s industry-leading security practices. 🙌 #PCIDSS #DataSecurity #CustomerEngagement #CyberSecurity #Eckoh

🎉 New year, new priorities: Is your payment card security ready for 2025? As we're about to step into 2025, it’s the perfect time to review your contact center's approach to payment card security—especially with the rise of remote working. Our Hitting Home report reveals that many consumers are deeply uncomfortable sharing personal and payment details with agents working from home. Their concerns about data security in domestic spaces could lead to brand mistrust and lost customers. Don’t let these risks carry over into the new year. Discover what consumers are saying, the risks to your business, and actionable steps to build trust in 2025. 📄 Download the Hitting Home white paper now https://lnkd.in/eGf-w54f

Chat is customers' favorite way to connect, so why not make it their favorite way to pay? With ChatGuard, your team can securely collect payments or Personally Identifiable Information (PII) directly in the chat window—no redirects, no interruptions. The result? ✅ Faster, smoother customer experiences ✅ Higher transaction completion rates ✅ Secure PII collection for verification and personalized service Easily add ChatGuard to your existing chat app, enabling features like 3D Secure (3DS) authentication and payment options like Apple Pay, Google Pay, and PayPal. Sensitive details stay hidden from agents and fully PCI DSS 4.0 compliant. Ready to transform your customer chat experience? https://lnkd.in/eqC2-d64

📞 Optimize Your Call Quality with Flowroute and CallGuard When every call counts, you need telephony you can trust. That’s why our cloud-based CallGuard clients rely on Flowroute, the most resilient SIP trunking platform in the U.S. Flowroute’s patented HyperNetwork merges multiple carriers into one seamless telecom network, delivering unmatched reliability, call quality, and control for mission-critical voice applications. https://lnkd.in/d9xKsbtY

ISC2 Survey Reveals Critical Gaps in Cybersecurity Leadership Skills Human error is a leading cause of cybersecurity breaches, as highlighted by ISC2’s survey, and payment card security is no exception. While leadership and communication gaps in the cybersecurity industry are a concern, one thing is clear: reducing the risk starts with minimizing exposure. By eliminating sensitive payment data from your environment altogether, you remove the risk of human error, technical failures, or malicious attacks targeting that data. Solutions like tokenization and PCI-compliant payment systems ensure sensitive information never enters your systems, dramatically reducing your vulnerability. When it comes to security, the simplest strategy is often the safest. Let’s start the new year with a smarter approach—design systems where sensitive data is never a liability. https://lnkd.in/e_cDmYW6

💡 Eckoh CallGuard vs. CCaaS IVR payments: What's the difference? 💡 Think "free" IVR payment tools are enough? Think again. When it comes to securing sensitive cardholder data and achieving PCI DSS compliance, not all solutions are created equal. Eckoh's CallGuard goes beyond basic functionality, offering advanced security, seamless integration, and a superior customer experience—without leaving compliance to chance. Check out our infographic to see why Eckoh CallGuard is the smarter choice for secure, PCI-compliant payments. https://lnkd.in/egs_FJNK

🌟 Secure payments in web chat – a game changer! 🌟 Eckoh has helped a major US utility company to revolutionize its customer experience by enabling secure payments directly through live web chat. Previously, agents were unable to process payments in chat, requiring customers to switch channels mid-conversation. This created inefficiencies and frustration, potentially leading to missed payments. Now, with ChatGuard, agents can securely handle payments within the chat environment, managing multiple interactions seamlessly. The impact has been significant, with over 1,000 daily interactions streamlined, a more satisfying customer experience, and notable time and cost savings. Ready to elevate your digital customer experience? Let’s connect and explore how Eckoh can help your business thrive! https://lnkd.in/d3sw9qKN

Understanding the evolving threat of fraud Visa’s State of Scams: Fall 2024 Biannual Threats Report highlights emerging fraud trends and the tactics targeting banks and consumers worldwide. This report offers valuable insights into the latest threats and strategies for mitigation. 📄 Read the full report to stay informed. https://lnkd.in/edi_y6Vq

🚨 PCI DSS v4.0.1 ends reliance on pause and resume 🚨 Are you still relying on pause and resume for PCI DSS compliance? If so, it's time to rethink your approach. With PCI DSS v4.0.1 taking effect in December 2024, this outdated method is no longer enough to protect cardholder data or maintain compliance. Failures in pause and resume can expose sensitive data to unintended channels, increasing compliance risks and customer distrust. The new guidelines demand more secure, proactive solutions to safeguard sensitive information. Don’t get caught unprepared. Read our latest blog to learn how to future-proof your compliance and enhance security. #PCIDSS #DataSecurity #Compliance #ContactCenter #Cybersecurity https://lnkd.in/ey4A3kFX

🚀 Transforming payments in webchat We’re excited to share how Eckoh’s ChatGuard helped a major US utility company enable secure payments directly through live web chat. 💡 The challenge: The company's customers preferred web chat for 15% of interactions but couldn’t make payments without switching channels, leading to inefficiencies and missed opportunities. ✅ The solution: With ChatGuard, agents can securely process payments in-chat, improving efficiency and enhancing the customer experience by keeping transactions seamless. 💼 The results: Streamlined operations across contact centers managing 1,000+ interactions daily Enhanced customer satisfaction and cost savings Ready to optimize your customer interactions? Contact us to learn more! #CustomerExperience #SecurePayments #DigitalInnovation https://lnkd.in/eDE8khfh