Eurostar

30 years of travelling with you  Here’s to many more years of connecting people and cultures across Europe’s most exciting destinations.

Last night we were proud sponsors of the annual AFTM Gala in Paris. It was a great opportunity to connect with clients and partners in the business travel industry and celebrate the successes of 2024. It's been a busy year for us with the launch of our new corporate program and customer offer, and we can't wait to see what 2025 will bring! Thank you to Association Française du Travel Management (AFTM) for a fantastic evening.

We're celebrating 30 years of Eurostar with some great stories about our incredible team. Griet started working for Thalys in its infancy, and stayed all the way through to the merger with Eurostar and further. "I joined the adventure in 1996, when the rail industry was beginning to explore international high-speed connections. It was a time of transformation, and I had the privilege of being part of a small team that helped build the foundations of what would become Thalys. We were creating something new, and every step felt like a revolution for European travel. Over the years, I saw Thalys grow and evolve, and my role has changed alongside that growth. From the early days of a small team defining the service to now after the merger of these two train companies, I’ve been involved in shaping the customer experience and the company’s culture. I’ve always been driven by the idea of connecting people across borders and making travel easier, faster, and more enjoyable. Now, as Director of Customer Service at Eurostar, I’m proud to lead a team that is dedicated to delivering the highest level of service. We focus on ensuring that every passenger’s journey is comfortable and seamless, reflecting the values of respect, collaboration, and innovation that have been at the heart of Eurostar and Thalys from the beginning." Griet, Customer Service Director.

For the past 8 years, and from last year across all our offices, Fédération de Paris du Secours populaire Français and Secours Populaire Wallonie Bruxelles have been collecting gifts under the Christmas tree, donated by our team. Lots of these gifts will go on to make a special Christmas for children in need. A huge thank you to everyone who donated! 🎁🎄

I’m excited to share that I recently became Development Manager in the IS Sales Systems department at Eurostar. During my 6.5 years at Eurostar, primarily as a Lead Scrum Master, I’ve cultivated a passion for agile methodologies and teamwork. Interestingly, Eurostar found me through my involvement in the agile community in London—thanks to a dev manager who reached out after seeing my participation in meetups! What I love most about my job is working with diverse colleagues. Learning about their cultures and building strong relationships enhances our collaboration and trust. I believe that when people feel valued, our work thrives. If I had to sum up my role in three words, they’d be: people, process, trust. Establishing effective processes is key, but trust is what truly drives success. I’m thrilled to continue making a positive impact and fostering a supportive environment for my team. Bianca, Development Manager, IS Sales Systems

December is here, and it’s the perfect time to connect! This month, we’re all about networking, celebrating, and spreading holiday cheer. Let’s make the most of the season because who doesn’t deserve a festive break? ✨

We've won the Syntec Conseil Gold Award! 🏆   Yesterday, we received the Gold Award in the Customer Engagement category for our Bienvenue Chez Nous project, in collaboration with Sia Partners experience global and Next Level Formation. Our customers are at the heart of what we do, and we're honoured to be recognised for it. A huge thank you to all the Bienvenue Chez Nous ambassadors and our executive committee for their support as we celebrate this milestone.

Our bright spark Inge took the train from London to Barcelona last week for IBTM World. She was there to give a helping hand to our partner London & Partners, while charlotte joined the visitbrussels team. They sung the praises of London and Brussels as top choices for any business event. Want to take a peek at Inge’s trip? Watch our throwback video.👇 #IBTM24

I joined Eurostar two years ago as an Assistance Team Member, and it’s been an incredible journey ever since. I chose to work in the rail industry as the fast-paced environment captivated me, and I saw a chance to genuinely improve people’s travel experiences. The variety of my job is something I love - no two days are the same. Whether I’m assisting passengers with visible or hidden disabilities or helping someone navigate through a busy station, I take pride in knowing I can make someone’s journey a little smoother. I get to interact with passengers from all walks of life, and one of my most rewarding moments was helping a wheelchair user and her daughter. After a brief chat, they said, "It must be so rewarding to know you're helping people who need your help," and that perfectly sums up why I love what I do. The energy at London St Pancras International keeps me motivated, however it's the team player ethos that we have within the company that I find truly special. When your colleagues are willing to go the extra mile to help, make you feel supported or simply just make your shift enjoyable, it makes every difference. I firmly believe that this is something our customers are able to feel and experience when they travel with us. Chris, Assistance Team Member