Exponential-e

Data integrity lies at the heart of a legal firm's reputation, yet the evolving cyber landscape has introduced new vulnerabilities. Ransomware threats and data breaches continue to escalate, making it essential for firms to rethink their approach to data security and disaster recovery. Our latest blog explores how a proactive, multifaceted security strategy can minimise risk, reduce the impact of attacks, and accelerate recovery - ensuring both compliance and client confidence. Discover how your firm can stay protected: https://lnkd.in/ey7QbmeC #DataSecurity #LegalTech #CyberSecurity #BusinessContinuity #Ransomware #DisasterRecovery #Compliance #ITLeadership

Are you prepared for the PSTN switch-off in 2027? With traditional phone networks being retired, many businesses will need to transition to IP-based solutions like VoIP, SoGEA, and FTTP. Planning ahead can help ensure a smooth transition with minimal disruption. IP-based communications offer more than just a replacement—they bring flexibility, cost savings, and better performance. Now is the time to explore your options and find the right solution for your organisation. Learn more about how to prepare for the switch-off and what steps to take next - https://lnkd.in/dmeUX6Tf #PSTNSwitchoff #BusinessConnectivity #VoIP #DigitalTransformation #TechSupport #FutureProof

Unlocking the Potential of AI in UK Healthcare The UK healthcare sector is evolving, with digital transformation and AI at its core. Jonathan Bridges, our Chief Innovation Officer, delves into how AI-powered digital pathology is enabling faster, more accurate diagnoses while empowering specialists to focus on what matters most—patient care. Learn how these innovations are driving the shift towards preventative care, transforming outcomes across the sector. Jonathan’s insights shed light on the collaborative efforts needed to make these advancements a reality. Want to explore how this technology can benefit your organisation? Let’s talk: https://bit.ly/3UtFha0 #DigitalTransformation #UKHealthcare #ArtificialIntelligence #HealthTech #BigData #Pathology #PatientCare

Your Peace of Mind, Our Priority Customer service shouldn’t be a guessing game. That’s why our live Net Promoter Score (NPS) (currently 85) demonstrates our unwavering commitment to delivering exceptional tech solutions and support. An NPS this high isn’t just a number; it’s proof that our clients trust us to consistently deliver peace of mind as a service. From first contact to resolution, we ensure every interaction builds confidence in your business’s tech. Ready to experience support that truly puts you first? Get in touch today and see the difference: https://bit.ly/3PcJonK #TechSupport #CustomerExperience #PeaceOfMind #TechSolutions #CustomerServicePromise #UKTech

As 2024 comes to a close, we’d like to thank everyone who has been part of our journey - clients, partners, and our amazing team. Wishing you a joyful festive season and a prosperous New Year. We’ve made a little holiday card here: https://bit.ly/4fzbtjY #DigitalTransformation #TechInnovation #Teamwork

How well do you really know your contact centre operation? Contact centres handle countless interactions across multiple channels every day, but how much of that activity is truly understood? Many organisations assume all is well if no issues are reported, but the reality is often more complex. Are you sure you’re capturing the full picture of customer demand and operational performance? Through our experience assessing contact centre operations, we’ve found that even confident organisations can miss crucial insights. AI-powered conversation analytics offers a way to uncover hidden patterns in customer interactions, enabling smarter decisions and improved customer experiences. Want to transform your contact centre? Explore how we can help with our Contact Centre Consultancy: https://lnkd.in/eSmE-Rxt Or you can read more about the topic above: https://lnkd.in/etW4pwrq #CustomerExperience #ContactCentre #DigitalTransformation #UnifiedCommunications #AI

Streamline Your Contact Centre with AI-Driven Solutions In today’s fast-paced world, your contact centre needs to do more than just answer calls - it must deliver quick, empathetic, and efficient support. Our innovative contact centre solution combines virtual agents, real-time AI assistance, and a knowledge hub to empower your team and improve customer experiences. For instance, when Brian struggled with his council tax bill, the system ensured a seamless handoff from virtual agent to live support. Sue, a new team member, accessed all the insights she needed - instantly - to set up a tailored payment plan, thanks to GPT-powered AI. Curious how this could work for your organisation? Watch the video to see it in action and discover how we can transform your contact centre. #CustomerExperience #AI #ContactCentre #DigitalTransformation #TechForGood

Last week, Exponential-e group celebrated Christmas Jumper Day in all offices to support Save the Children. We wore creative jumpers, spreading holiday cheer while raising funds for children in need. A big thank you to everyone who participated and donated—together, we're making a difference! Let's keep the spirit of giving alive! 🎄❤️✨ #ChristmasJumperDay #SaveTheChildren #TeamSpirit #XmasJumperDay #OfficeFun #HolidayCheer

Microsoft Pricing Updates: What You Need to Know Microsoft has announced changes to their pricing structure, including more flexible billing options for key products like Microsoft 365 Copilot and updated pricing for Microsoft Teams Phone. From December 2024, customers can opt for monthly billing at a 5% premium, while annual upfront payments will retain current rates. As of April 2025, this increase will apply to other Microsoft solutions, including Microsoft 365, Office 365, and Dynamics 365. If you're unsure about how these updates might impact your licences, now’s the time to review your options. Our team of certified Microsoft specialists can help ensure you’re getting the right licences at the best possible price. Get in touch today to optimise your Microsoft subscriptions: https://lnkd.in/eYnHYtXC #Microsoft365 #CloudServices #ITSolutions #ManagedIT #MicrosoftLicensing #TechUpdates #BusinessIT #UnifiedCommunications #DigitalTransformation

Futureproofing Retail: Building the Foundations for Tomorrow's Shopping Experiences The way we shop has changed forever – from online marketplaces to the high street. Seamless data flows now enable personalised, interconnected experiences that build brand loyalty and set retailers apart. But are you ready for what comes next? From smart technology that automates operations to networks enabling real-time customer insights, future-ready infrastructure is key to delivering unforgettable experiences. Retailers who invest in flexible, resilient systems today will be best placed to adapt and thrive tomorrow. Ready to take the first step? Read more on our blog: https://lnkd.in/eHCnBVZU #DigitalTransformation #RetailTech #FutureOfRetail #NetworkInnovation #SmartRetail #CustomerExperience #TechInfrastructure