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The gap between brand promise and the lived customer experience has never been greater – and we’re all complicit, argues CEO David Macmillan. Read more on the thinking behind our punchy new proposition, 'No Broken Promises', here 👇🏻 #marketing #brands #brand #customerengagement #CRM #CX #customerexperience #digital #advertising #research #Havas #leadership Havas CX Havas UK Havas Creative Network Havas LBB (Little Black Book)

Calling all future designers... here's a festive challenge just for you. Volkswagen is inviting the UK public to keep hold of their humble cardboard boxes and transform them into creativity-filled creations - whether that be a roaring dinosaur car, a multi-coloured machine, or a mystical cat-mobile. There are some top prizes up for grabs too including; 250 Planet Junko vouchers. The very best creation will take home a brand-new ID.4 for a fortnight1. Up for the challenge? Here’s what you need to do: Volkswagen.co.uk/box. Remember to submit your creation before the 31st of December.

Shout out to Lucy Halley, our executive head of strategy, who is currently judging the Digiday Awards Europe! ✨✏️🙌

Having worked closely with Royal Mail over the years I am personally very excited to see the rollout of Royal Mail parcel lockers across the UK over the next few months. Royal Mail clearly recognises the significance of offering its customers convenience, which is evident through giving 24/7 access to parcel collection/returns - via the parcel lockers. I know as a consumer that convenience plays a very important role to me, especially at this busy time of year. Its good to see, in such competitive space, that Royal Mail are showing their commitment to make it even easier for customers to send and receive parcels. Constant innovation is key! https://lnkd.in/eXWG6QnW

🚨 PLEASE VOTE FOR US TO SPEAK SXSW London! We've got an epic session in contention - Getting High on Lights: the impact of immersive media - https://lnkd.in/gesDDDFA You'll need to register to vote, but it only takes 90 seconds (we promise). THANK YOU 🙏

Antavo AI Loyalty Cloud is about to launch its Global Customer Loyalty Report 2025, and the game-changing insights you need are just a click away. Join their live webinar on the 14th of January for an exclusive deep dive into how AI is transforming loyalty programs. Here’s what they'll be covering; ✨ How AI is revolutionising loyalty programs 🎯 Why family accounts & point pooling are the next big thing 📈 Solutions to boost satisfaction for marketers The webinar will also dive into findings from 230M loyalty actions analysed, 10,000 global consumers surveyed and insights from 2,600 CMOs and loyalty leaders. Plus all attendees get early access to the full report! Register now via the link ---> https://lnkd.in/eUYtvp9v

🚨LAST CHANCE TO SIGN UP! We're looking forward to welcoming everyone to our webinar tomorrow - “Love Your Customers Back: Designing Experiences to Build Brand Loyalty”. Final spaces are available via the ➡️🔗 https://lnkd.in/eiAquhdf 

We're proud to announce that Ben Braiden, our head of martech and data, is a judge at Campaign UK's Tech Awards! 👏 More info ---> https://lnkd.in/ex2pWinf

🚨2 DAYS TO GO till our webinar - secure your spot before it's too late ➡️🔗 https://lnkd.in/eiAquhdf 

🚨3 days and counting... until our '' Love Your Customers Back: Designing Experiences to Build Brand Loyalty’’ webinar ➡️🔗 https://lnkd.in/eiAquhdf