Housing Ombudsman

Complaint Handling Code Annual Submissions form is available for landlords ✍️ The Complaint Handling Code became statutory in April 2024 following a consultation with landlords, residents and other bodies. Part of the new statutory nature of the Code means that landlords are required to submit an annual submission of their performance against the Code to ensure compliance. The Complaint Handling Code Annual Submissions form is available on our new engagement platform. To complete the form, landlords are required to register and create an account. Once registered, landlords can access the form multiple times before submitting. There is information available online with guidance for landlords on how to complete the form: https://ow.ly/7nwq50S8oYH #ukhousing

There's still time to complete your training 📢 Join our attitudes, respect and rights virtual workshop for case handlers next week. #CentreforLearning #ukhousing #VirtualWorkshop

Antisocial behaviour (ASB) is the second highest driver of traffic to the Ombudsman. And it can be a challenging and sensitive topic to handle. We have created a range of learning resources online dedicated to ASB from podcasts to case studies, reports and guidance. This essential learning resource will support landlords' and residents' knowledge of this complex topic. https://ow.ly/XV6R50V8hVo #ukhousing #MakingCommunitiesSafer #ASB

Did you know we have an online fact sheet on how to tell your landlord when something has gone wrong? This information is for residents who need to tell their landlord about an issue in their home. The fact sheet includes: - who to tell and when - how to report an issue - putting things right This information page is available for residents and landlords to use: https://ow.ly/UER550V62I5 #ukhousing

Social landlords' damp and mould responsibilities💡 This microlearning looks at social landlords’ damp and mould responsibilities. Including the common reasons landlords fail when dealing with damp and mould and how to move from being reactive to proactive. It also shares some examples of what’s working for landlords when it comes to engaging residents on damp and mould. Head over to the Learning Hub to view our damp and mould short courses. https://ow.ly/Z6UA50V62yR

Calling all landlords with less than 1,000 homes 🔊 Join us for the first series of landlord forums. This is your chance to contribute ideas and share experiences with the Ombudsman’s team and other housing professionals.  This FREE interactive session will explore the latest updates on housing regulations and practices, our work and how we make decisions and best practice from across the sector.    #ukhousing #LandlordForums 

Damp and mould is an issue that continues to dominate our case work. We have created a range of learning resources online dedicated to damp and mould from podcasts to case studies, reports and guidance. With the government announcing the implementation of Awaab’s Law in October 2025 – it has never been more important for landlords to use these online resources. Explore the damp and mould key topics page which features a range of free courses available through our Learning Hub. https://ow.ly/6LOQ50V5ZG2 #ukhousing #CentreforLearning

Join this FREE webinar on learning from complaints with Abbeyfield.  Discover how Abbeyfield became 1 of only 2 landlords to report zero maladministration findings in our Annual Complaints Review. We encourage all landlords and those working in the social housing sector to join this exciting webinar. #ukhousing #CentreforLearning #VirtualWorkshop 

Our latest ‘learning from severe maladministration’ report is out today. It focuses on inspections and knowledge and information management within damp and mould complaints. It comes as the government announces the implementation of Awaab’s Law in October 2025. Awaab’s Law will apply to social landlords responding to damp and mould. The sector has 7 months left to mobilise. We hope these cases help landlords learn from complaints to improve responses to an issue which dominates our casework. Landlords mentioned in this report are: - A2Dominion Group - Bristol City Council - Cornwall Council - Croydon Council - Ealing Council - Freebridge Community Housing - Greenwich Council - Hyde Group - Lambeth Council - L&Q - Metropolitan Thames Valley - Newlon Housing Trust - RHP - Together Housing Group - Westminster City Council - Windrush Alliance UK Community Interest Company https://lnkd.in/d_pa9ney #ukhousing #LocalGov

Calling all landlord leaders 📢  Invest in your Continuing Professional Development (CPD) with our attitudes, respect and rights virtual workshop.    To register for this workshop, you need to complete the Spotlight report on attitudes, respect and rights eLearning over on the Learning Hub.    #CentreforLearning #ukhousing #LandlordLeaders