Driving CX to the Next Level: Lessons from Bugatti, Ferrari, and Jaguar Luxury is more than a product—it’s an experience. Bugatti, Ferrari, and Jaguar are redefining their client experience through exclusive grand tours that immerse guests in their brands’ essence. From Bugatti’s refined Moroccan Grand Tour to Ferrari’s thrilling Mallorca escapes, and Jaguar’s elegant journeys through Scotland’s Highlands, these brands demonstrate how bespoke experiences foster loyalty and elevate their prestige. Learn more in our latest article: https://lnkd.in/eh9-6sW5
About us
Luxury redefined. Lexden Luxe bridges the gap between luxury brands and their most elusive clientele: Ultra High Net Worth Individuals (UHNWI). We partner with the world-renowned Professor Dr Phil Klaus of the International University of Monaco, granting you exclusive access to groundbreaking research on this discerning clientele. Beyond demographics, we delve deeper. Our expertise goes beyond traditional customer data. We analyse your brand's performance against the specific factors that truly matter to UHNWI in their purchase decisions. This unique insight empowers you to: Craft unparalleled customer experiences: Deliver an experience that fosters loyalty and drives sustainable competitive advantage. Navigate the UHNWI journey: Map out the unique touchpoints that define a UHNWI's journey with your brand. Embrace customer-centricity: Implement the Customer-Centric Operating Model and Values Framework, putting the UHNWI at the heart of your strategy.
- Website
-
lexdenluxe.com
External link for Lexden Luxe
- Industry
- Business Consulting and Services
- Company size
- 2-10 employees
- Headquarters
- London
- Type
- Privately Held
- Founded
- 2024
- Specialties
- Customer Experience, UHNWI Insight, Customer Research, Insight Analysis, Journey Mapping, CX Transformation, CX Training, Product launch plan, Operations plan, Voice of the Customer programmes, Customer Listening, and Change Management
Locations
-
Primary
London, GB
Employees at Lexden Luxe
-
Christopher Brooks
Global Customer Experience Management Consultant
-
AC Machado
Customer Experience (CX) | Performance Management (EPM) | Corporate Strategy | Change Management (CM)
-
Lauren Gibello
Project Manager in CX I Linguist I Translator I Language Specialist - Language Education
-
Rebecca Gabbi
Luxury Management | Luxury Consultant | UHNWI Researcher | Bocconi | IUM
Updates
-
In the world of luxury, the experience doesn’t end at the sale - it’s only just beginning. From Ferretti Group's exclusive yacht-side concerts to Macallan’s immersive celebrations of craftsmanship and Rolls-Royce’s Whispers platform, post-purchase engagement is redefining client relationships. These experiences aren't perks; they're pathways to deeper loyalty, turning luxury into a lifestyle. Brands that excel in this space set the standard for unparalleled client connection. Discover how post-purchase experiences elevate luxury brands and create competitive advantage. Read the full article now. https://lnkd.in/ekVRgQ4w #LuxuryLifestyle #ClientEngagement #PostPurchaseExperience #UHNWI
-
Lexden Luxe reposted this
Director, MSc Program in Luxury Management | DBA | Researcher in Luxury Management | Yachting | Retail Marketing
[MONACO SYMPOSIUM on LUXURY] 👉 We are thrilled to announce the 𝟔𝘁𝗵 𝗲𝗱𝗶𝘁𝗶𝗼𝗻 of the 𝗠𝗼𝗻𝗮𝗰𝗼 𝗦𝘆𝗺𝗽𝗼𝘀𝗶𝘂𝗺 𝗼𝗻 𝗟𝘂𝘅𝘂𝗿𝘆, themed: "𝗟𝘂𝘅𝘂𝗿𝘆: 𝗔 𝗦𝘁𝗼𝗿𝘆 𝗼𝗳 𝗛𝗲𝗿𝗶𝘁𝗮𝗴𝗲, 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻𝘀, 𝗮𝗻𝗱 𝗗𝗶𝘀𝗿𝘂𝗽𝘁𝗶𝗼𝗻𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗔𝗜 𝗘𝗿𝗮." ♦ This symposium will explore how the luxury sector navigates the balance between 𝗵𝗲𝗿𝗶𝘁𝗮𝗴𝗲 and 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻, especially in the context of 𝗔𝗜-𝗱𝗿𝗶𝘃𝗲𝗻 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻𝘀. ♦ We invite 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀, 𝗮𝗰𝗮𝗱𝗲𝗺𝗶𝗰𝘀, and 𝘀𝘁𝘂𝗱𝗲𝗻𝘁𝘀 passionate about luxury and AI innovations to join us! 🗓 𝗗𝗮𝘁𝗲𝘀: April 1-3, 2025 📍 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: International University of Monaco & Hotel Meridien Beach Plaza 👉 For more information about the Symposium and to register, check the website: https://lnkd.in/d3vEabTU ♦ Don't miss the opportunity to hear from leading experts and network with professionals shaping the future of luxury. ♦ Stay tuned for updates on speakers and sessions. We look forward to welcoming you to Monaco in 2025! #Monaco #IUM #luxury #AI #innovation #heritage
-
Where exceptional experiences are entry level expectations, understanding what really matters to UHNWI creates the distinction for those brands striving to be significant in their VIC's lives. In this extract from MYS24, we share context and success stories. #uhnwi #vhnwi #luxury #MYS24 #customerexperience
On the third day of the Monaco Yacht Show 2024 (MYS 2024), the world of luxury aviation took center stage as VistaJet and Bombardier marked two decades of partnership, innovation, and unparalleled service. Read the article here https://lnkd.in/e5nrNDzA #mys2024 #luxury #uhnwi #cx
-
On the third day of the Monaco Yacht Show 2024 (MYS 2024), the world of luxury aviation took center stage as VistaJet and Bombardier marked two decades of partnership, innovation, and unparalleled service. Read the article here https://lnkd.in/e5nrNDzA #mys2024 #luxury #uhnwi #cx
-
Porsche Italia S.p.A., Johnnie Walker, and Bombardier, the masters of luxury experiences are the focus in our latest article 'Crafting Unforgettable Experiences'. Read their case studies here: https://lnkd.in/ehg4xzHQ
-
Lexden Luxe reposted this
Thank you once again for your incredible participation in this year's edition. We wish you a wonderful holiday season and hope to see you in great numbers next year. 📅 Save the Date: we're excited to announce that the 𝟱𝘁𝗵 𝗲𝗱𝗶𝘁𝗶𝗼𝗻 of the UHNWI Summit will take place on 𝗪𝗲𝗱𝗻𝗲𝘀𝗱𝗮𝘆, 𝗔𝗽𝗿𝗶𝗹 𝟮, 𝟮𝟬𝟮𝟱. Stay tuned and continue to follow us to discover all the latest updates! #UHNWIInsightSummit #LuxuryTarget #SaveTheDate #NextEdition #ComingSoon
-
Lexden Luxe reposted this
🌟 The 4th UHNWI Summit was a remarkable success! Let's revisit the key moments of the day through the video below. This year's focus was on the importance of multigenerational marketing strategies, storytelling techniques, and prioritizing human relationships to connect with the new generation of UHNWIs. 🙏 A heartfelt thank you to our outstanding MC, Patrick Coote, our guest speakers, Karl-Henry Edström, Massimiliano Cariola, Federico Rossi, Filippo Innocenti, Francesco Galli Zugaro, Lysbeth Fox, and our brilliant professors-researchers, Dr. Annalisa Tarquini - Poli and Prof. Dr. Phil Klaus. We are grateful to the organizing team of this event and to our incredible audience. 🌟 We look forward to welcoming you back next year! #UHNWIInsightSummit #BrandsStorytelling #LuxuryTarget #thankyou
-
Lexden Luxe reposted this
Leading Global CX Strategist & UHNW Advisor | World’s Top 2% Scientist | Award-Winning CX Expert | Best-Selling Author | Premier Keynote Speaker | The Foremost Authority on UHNWI
Unveiling Insights: Reflections on the 4th UHNWI Insight Summit I am happy to extend my sincere thanks to SuperYacht Times for their comprehensive coverage of the 4th UHNWI Insight Summit. This event, held in the luxurious surroundings of Monaco, has once again proven to be a pivotal gathering for those who shape the world of ultra-high-net-worth individuals (UHNWIs). The insightful summaries and detailed reporting provided by SuperYacht Times perfectly capture the essence and impact of this summit, see https://rb.gy/tadr43. The summit was a testament to the power of collaboration and innovation in addressing the evolving needs and aspirations of UHNWIs. From engaging discussions on luxury trends to strategic insights into client management, the event offered a wealth of knowledge and opportunities for growth. Call to Action: Transform Your Approach to UHNWI Client Management For managers and industry professionals seeking to excel in the realm of UHNWI client management, this is the moment to take decisive action. Success with UHNWIs requires a deep understanding of their unique preferences and an ability to deliver unparalleled luxury experiences. I invite you to connect with me to explore tailored strategies and insights that can significantly enhance your approach to managing UHNWI clients. Together, we can drive innovation and excellence, ensuring that your services not only meet but exceed the expectations of this elite clientele. #UHNWI #UHNWICX #Luxurycx #cx #cxm #storytelling #ium #SuperYachtTimes #MonacoEvents #EliteNetworking #LuxuryLifestyle #ClientManagement #WealthManagement #HighNetWorth #ExclusiveExperiences #LuxuryMarket #StrategicInsights #OpulentLiving #InnovativeStrategies #LuxuryTrends #UHNWISummit #MarketLeadership #ExclusiveClientele #WealthStrategy #HighEndLiving #LuxuryExperiences #PrestigiousEvents #LuxuryBranding #StrategicGrowth #MonacoLuxury #Exclusivity Phil Klaus CX Institute Lexden Luxe