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AI Agents: Automate, Optimise and Retain More Customers Your contact centre can do more with AI-powered automation. Capturi’s AI Agents handle phone and text interactions, freeing up your team for more valuable conversations. ⏩ Automatically answer simple queries ⏩ Route customers to the right queue instantly ⏩ Improve first call resolution and reduce churn ⏩ Automate interaction tagging, root cause analysis and customer satisfaction tracking More automation. More efficiency. More satisfied customers. #MakeContact | #Puzzel | #Capturi

AI-Powered Assistant: Empower Your Agents in Real Time Faster, smarter, and more efficient—this is how your agents should feel every day. Capturi’s real-time AI assistant helps agents: ⏩ Reduce conversation length by surfacing the right information instantly ⏩Auto-generate knowledge articles to keep your team up to speed ⏩Create an easy-to-search knowledge base for seamless support Less searching. More solving. Get in touch if you're ready to boost agent productivity! #MakeContact | #Puzzel | #Capturi

More Automation. Smarter Customer Service. Rising call volumes, agent burnout, and growing customer expectations are putting contact centres under strain. AI-powered virtual agents are the answer. The shift is happening. Stay ahead. ⏩ Download the report: https://lnkd.in/ecm4UxgS From handling FAQs to processing transactions, virtual agents free up human agents for complex, high-value interactions—enhancing both customer experience and operational efficiency. This whitepaper breaks down: ⏩ The real business case for virtual agents ⏩ Key use cases for AI automation ⏩ A roadmap for successful implementation #AI #Automation #CustomerExperience #VirtualAgents #MakeContact #Puzzel

The Contact Centre is Changing. Are You Ready? Seventy-seven percent of contact centre leaders agree - AI is essential for delivering personalised customer interactions. But many businesses are still playing catch-up. ⏩ Download the whitepaper: https://lnkd.in/ecm4UxgS This whitepaper covers: ⏩ How virtual agents drive efficiency and cost savings ⏩ The key benefits of automation and 24/7 availability ⏩ Practical steps to integrate AI into your contact centre strategy Do not wait to modernise your customer experience. #AI #CustomerService #VirtualAgents #CXInnovation #MakeContact  #Puzzel

This whitepaper explores how AI-powered automation is transforming customer engagement and delivering real business impact. Download it now. https://lnkd.in/ecm4UxgS The Future of Customer Engagement Starts Now! Customer expectations are rising, and traditional contact centres are under pressure. Long wait times, overwhelmed agents, and inconsistent service create frustration for both customers and teams. The solution is smarter, not harder. Virtual agents streamline operations, handling routine inquiries instantly, reducing costs, and improving first-contact resolution. #AI #CustomerExperience #VirtualAgents #MakeContact #ContactCentreInnovation #Puzzel

A big congratulations to Chris Jones on his promotion to Account Director! His dedication and hard work have led him to this well-earned achievement. Those who have worked with Chris know how committed he is, and this next step is well deserved. Looking forward to seeing what’s next! Connect with him here: https://lnkd.in/evMXkZhq. #Promotion #Leadership #HardWorkPaysOff #MakeContact

The Future of Contact Centres is Here – Are You Ready? Customer expectations are evolving faster than ever. They want instant, personalised support—but rising call volumes, operational costs, and agent burnout are pushing traditional contact centres to their limits. AI isn’t the future—it’s the now. Download the guide to see how virtual agents can elevate your customer experience. https://lnkd.in/ecm4UxgS

Unlock Powerful Customer Insights with Capturi and Puzzel What is really happening in your contact centre? Capturi’s AI-driven insights help you understand customer behaviour, reduce handling time, and increase customer satisfaction—automatically. Identify trends ⏩ Optimise win-back and sales strategies ⏩ Automate repetitive tasks ⏩ Turn conversations into actionable data. Ready to boost your contact centre’s performance? Ready to boost your contact centre’s performance? https://make.contact/ #MakeContact | #Puzzel | #Capturi

Procuring the right tech is no longer just a process—it’s an art. With innovation moving fast, making smart choices is more important than ever. Our latest guide breaks it down: The Art of Procuring Telecoms Tech & Services in 2025. It’s all about future-proofing your decisions and staying ahead of the curve. Ready to master the art? Check it out! #TechTrends #FutureReady #Telecoms2025 #GameChanger

Big changes are coming to contact centres in 2025—are you ready? From AI transforming CX to hybrid work reshaping teams, the future is closer than you think. We’ve broken it all down in our latest article: Contact Centre Trends for 2025. If you’re heading to the Call & Contact Centre Expo 2023, let’s catch up and talk about what’s next for CX. Exciting times ahead—let’s shape the future together! #FutureOfCX #ContactCentreTrends #CallAndContactExpo #CCaaS