Money Advice Trust

Ep. 31 'Digital Poverty' doesn't mean what you think with Elizabeth Anderson from the Digital Poverty Alliance podcast is now available! Elizabeth Anderson talks to Chris Fitch, PhD, FRSPH about what ‘digital poverty’ actually is. Cutting through the most common myths, Elizabeth explains what living in a ‘digital first’ world looks like to the 11 million UK adults who lack the skills to navigate it, or who cannot afford the costs of online life, and what essential services can do for digitally vulnerable consumers. Listen here 🎙️ https://lnkd.in/eZX6WX5V Or search 'Vulnerability Matters podcast' and listen to it on any of the major podcast streaming platforms! #VulnerabilityMatters #VulnerableCustomersPodcast

You may have seen media coverage today of our new research, showing the scale of how worried people are heading into the winter period about affording increasing energy costs. 6.7 million people are planning to cut back on showers and baths to afford rising energy costs this winter. That's why we're launching our #WorryFreeWinter campaign to encourage people worried about their energy bills to get in touch with National Debtline so they can understand their options before they use more energy in their home over winter. You can read more about our findings here 👉 https://ow.ly/rzE950U7LOO As part of our campaign, we're working in partnership with energy companies to encourage their customers to speak to us if they're worried about their energy bills. If you work for an energy supplier and would like to support the campaign, get in touch with our partnerships team 👉 https://lnkd.in/emDfMAXX

We're excited to have won 'Excellence in Training' and 'Best Vulnerable Customer Support Initiative' at Credit Strategy's Collections & Vulnerability 2024 Awards last night! 🏆 This highlights the high regard of our vulnerability training and consultancy that we've delivered to 53,000 staff in 450+ organisations. This includes our Regulator Vulnerability Academy and Vulnerability Academy. Congratulations to our amazing colleagues for their wins! Learn more about our T&C services 👇 https://lnkd.in/ePDaiRGM #VulnerabilityMatters #CreditAwards

We're excited to have won 'Excellence in Training' and 'Best Vulnerable Customer Support Initiative' at Credit Strategy's Collections & Vulnerability 2024 Awards last night! 🏆 This highlights the high regard of our vulnerability training and consultancy that we've delivered to 53,000 staff in 450+ organisations. This includes our Regulator Vulnerability Academy and Vulnerability Academy. Congratulations to our amazing colleagues for their wins! Learn more about our T&C services 👇 https://lnkd.in/ePDaiRGM #VulnerabilityMatters #CreditAwards

Ep. 30 There's more to blind customers than Braille with Holly Tuke from LifeOfABlindGirl.com podcast is now available! Holly Tuke explains to Chris Fitch, PhD, FRSPH how understanding the everyday joys of cooking chips, make-up tips, and going to gigs as a blind person, can help essential services tackle the challenges that their blind customers and colleagues face in a majority-sighted world.  Holly also schools Chris on visual language, self-descriptions, and why Braille isn’t everything. Listen here 🎙️ https://lnkd.in/et5rJCND Or search 'Vulnerability Matters podcast' and listen to it on any of the major podcast streaming platforms! #VulnerabilityMatters #VulnerableCustomersPodcast

This #TalkMoney week, we're highlighting how our free debt advice services, National Debtline and Business Debtline help people and small businesses. Hear from Ruby, one of our National Debtline advisers, about the different ways people can get support from us. https://lnkd.in/dKy4AE9B https://lnkd.in/e3i3Q94h #TalkMoney #DoOneThing

We are at the Money Advice Liaison Group Ltd (MALG) Conference today! Come speak to us about our Training and Consultancy services as well as our Debt Adviser training! #MALGConf2024

This #TalkMoney Week, we're sharing the experiences of some of the people we've helped through our National Debtline and Business Debtline services. By talking about debt, we hope we can break the stigma and encourage more people to seek the support they need. This year's theme is #DoOneThing. We're here to help people take the first step to talking about their debts. Our My Money Steps tool helps people create a budget and get advice online, and our expert advisers are available over the phone and webchat. Find out more: https://lnkd.in/dKy4AE9B https://lnkd.in/dwBnpAy

Are you an experienced media/press officer or journalist looking for a new charity role? We're recruiting for a Senior Media Officer to help us raise awareness of our vital debt advice services, and the issues facing people in financial difficulty. Find out more and apply via the link below. #CharityJob #MediaJob #CharityComms https://lnkd.in/eNzEvMJK

📢 Today’s Budget brought some help for people struggling with problem debt, but more are set to struggle. Our response 👇 https://lnkd.in/eyCBHRZ8