MSX International

MSX International

Business Consulting and Services

Detroit, Michigan 239,322 followers

Driving Transformation in the automotive retail industry

About us

For over 25 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficieny Diagnostic and Repair Engancement Parts, Accessories and Service Performance Techninal Information Sales Performance and Distribution Actionable Insights Learning

Industry
Business Consulting and Services
Company size
5,001-10,000 employees
Headquarters
Detroit, Michigan
Type
Privately Held
Specialties
automotive industry, sales distribution, warranry management, customer engagement, technical publications, learning, technical information, data and insights, aftersales, repair optimisation, retail business tranformation, Consumer Experience, sales performance, EVs , and new agency models

Locations

Employees at MSX International

Updates

  • View organization page for MSX International, graphic

    239,322 followers

    Expand your horizons with MSX Wholesale Parts Program! MSX’s Parts Wholesale Program offers multiple pathways for parts distribution, empowering dealers to sell directly to independent repairers or through NSCs to various wholesalers. Our innovative approach is designed to enhance parts sales, expand sales channels, and improve market penetration. We prioritize transparency and accountability by focusing on key performance indicators (KPIs) that truly matter: • Part sales growth • Coverage and reach • Inventory prediction • Customer base expansion • Return on investment With the MSX Parts Wholesale Program, you can unlock new sales opportunities, streamline your operations, and significantly enhance customer satisfaction. Ready to transform your parts sales?  Visit https://lnkd.in/eVVaUChZ

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  • View organization page for MSX International, graphic

    239,322 followers

    Are car companies offering the right buying tools on their websites or social media? To find out, we compared the digital retail channels and virtual connections of 31 brands across 12 global markets. We asked consumers about the importance of convenience, seamlessness and human interaction. And we spoke to leading car brands to find out which tools are working for them. Want to know the results? View or download our white paper, ‘Perfecting the car buying journey: Virtual, human, or the best of both worlds?' here: msxnewretailstudy.com #MSXnewtretailstudy #whitepaper #automotive

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  • View organization page for MSX International, graphic

    239,322 followers

    Did you know that here at MSX, we host quarterly webinars that aim to share insights, best practices, and the latest industry trends to help you stay ahead in your field? You can catch up at your convenience on any you may have missed by visiting our insights page: https://lnkd.in/eiJxYDu5 Don't miss out! If you'd like to stay updated on exciting future events, please subscribe to our mailing list below: https://lnkd.in/eZY2P8cW #AutomotiveInsights #MSXWebinar #StayInformed

  • View organization page for MSX International, graphic

    239,322 followers

    With the industry’s move towards electric vehicles (EVs), dealer networks across Europe need to strengthen their conviction, confidence and competence to sell EVs to prospective customers. In our latest customer success story, MSX reveals how a major multinational automotive brand overcame EV adoption barriers across Europe and improved dealer confidence in selling EVs by 16.5%. Our strategic approach not only strengthened the dealership performance but also aligned with market needs, driving significant improvements in dealer capabilities and customer-centric practices. Read the full story here: https://lnkd.in/ex2yiUAj #EVSuccess #DealerConfidence #VisitMSXI #EVAdoption

  • View organization page for MSX International, graphic

    239,322 followers

    Understanding how to interpret operational, financial, and management information has a huge impact of identifying issues and opportunities, developing action plans, and setting priorities. In our latest customer success story, MSX helps a leading OEM strengthen its Asia Pacific dealer network through a comprehensive, face-to-face dealership consulting program, significantly improving its return on sales (ROS) and Fixed Operation Absorption (FOA), even during challenging economic times. This initiative has empowered employees with the knowledge to make informed decisions, leading to enhanced dealership performance, better expense management, and improved financial resilience. Read the full story here: https://lnkd.in/e9pgWHwW #CustomerSuccess #DealerNetwork #BusinessConsulting #PerformanceImprovement #MSX

  • View organization page for MSX International, graphic

    239,322 followers

    In our latest poll, we asked for your thoughts on what will most influence the future of convenience in the automotive service industry. With a combined 68% of the votes, it’s evident that you see connected car technology and mobile & autonomous services as the key drivers. Here’s why we agree: Connected car technology: With vehicles becoming smarter and more integrated, connected car technology is set to revolutionize how we interact with our cars. A connected car has the ability to schedule its own maintenance, providing real-time diagnostics, and even updating software over-the-air. This means fewer trips to the service center and more seamless, hassle-free experiences. Mobile & autonomous services: The rise of mobile and autonomous services is revolutionizing the automotive aftersales. Some OEMs now offer on-demand maintenance and repair services that come to you, or autonomous vehicles that can drive themselves to the service center. This not only saves time but also adds a new level of convenience and flexibility to car ownership. As these technologies continue to evolve, the future of automotive service looks incredibly promising, making our lives easier and more connected than ever before. Stay tuned for more updates on how these innovations are shaping the industry! Discover how MSX can help optimize your automotive service operations, enhance customer satisfaction, and drive your business forward with cutting-edge technology and innovative solutions. Contact us today: https://lnkd.in/eSJasGcK #AutomotiveInnovation #ConnectedCars #AutonomousVehicles #FutureOfConvenience #TechInAutomotive

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