National Accident Helpline

📣 October Employees of The Month! We're thrilled to recognise the dedication and hard work of our outstanding team members, Myra Ghouri and Julie Smith, who go above and beyond every day to support our clients and uphold our values 🙌 Thank you both for your incredible contributions - your efforts and unwavering support make a real difference to our clients' experiences and we're proud to have you on the team🌟 Keep up the amazing work!

At National Accident Helpline, we’re incredibly proud to recognise four outstanding team members who consistently embody our core values and bring their best to everything they do. Congratulations to August's Employees of the Month: 🌟 Sarah Hurley, Claims Submission Team Leader Sarah’s positivity is infectious! Her warmth and optimism brighten the office, and her dedication to celebrating others’ successes makes her a true team player. Sarah is a shining example of our Unified value, always offering support and care to her colleagues. Her inspirational leadership and commitment to the team have made her a joy to work with 🌞 🌟 Sophie Foster, Helpline Advisor Though Sophie has only been with us for a short time, she’s already proven to be Driven and Passionate. Sophie’s willingness to help her colleagues and her outstanding performance have impressed us all. We can’t wait to see how she continues to grow with us! And well done to September's Employees of the Month: 🌟 Nell Arnold, Claims Submission Handler Nell’s Curious nature and passion for improvement make her a standout team member. Always looking for ways to enhance not just her own skills but the team’s as well, Nell is never afraid to get involved. Her recent work supporting Learning & Development to help vulnerable clients was truly impressive. Keep shining, Nell! 🌟 Erin King, Senior Resource Planner Erin’s attention to detail and proactive approach are key to keeping our operations running smoothly. Her dedication to the Unified and Trust values ensures that everyone stays on track, and her efforts never go unnoticed. Thank you, Erin, for always going the extra mile! We’re so fortunate to have Sarah, Sophie, Nell, and Erin on our team. Your dedication, positivity, and passion inspire us all!

It's that time again and we're thrilled to celebrate our 🌟Employees of the Month🌟 ✨Samantha Warner Assoc CIPD, Learning & Development Manager ✨Charlotte Williams, Ops Support Supervisor Congratulations to our winners, their dedication to our values shines through in everything they do 👏 Sam’s passion for fostering growth is shown through her incredible collaboration and receptiveness by embracing ideas from Team Leads and Helpline Advisors to improve our coaching processes 🙌 Charlotte’s unified approach to operations and supportive nature have been invaluable to the Service Support team 👏 Please join us in congratulating Sam and Charlotte for their exceptional contributions! 🎉

Do you know your strengths? 💪 We believe in empowering our team by helping them identify and leverage their unique strengths, which is why our amazing People Team and Learning & Development department has created our Strengths Training Programme. Understanding your strengths is crucial for enhancing performance, increasing job satisfaction, and making informed career decisions. By utilising strengths, our team members can improve their effectiveness, collaborate more efficiently, and pursue personal and professional growth with confidence 🙌 We are incredibly proud to offer such impactful training programs to our staff, fostering a supportive and thriving work environment where everyone has an opportunity to develop 👏

🌈 We celebrated Pride Month in style! ✨ Our office Pride party was a burst of colour and joy! We ditched the dress code and encouraged everyone to wear outfits that made them happy (the more colour and glitter, the better!)🌟 The Hub was filled with delicious food and a stunning rainbow cake! 🎂🌈 We handed out temporary tattoos, glitter, stickers, and wristbands to all our fabulous employees ✨ And of course, Gaydio played on our speakers all day long (as usual)! 🎶 Celebrating love, diversity, and inclusivity together made for an unforgettable day 🙌 Happy Pride Month from everyone here at National Accident Helpline! 🏳️🌈

🎉 Let the Employee of the Month celebrations begin! 🎉 We're thrilled to recognise and congratulate our Employees of the Month: ✨ Laura Hales-Jerkins, Induction Specialist & Development Executive ✨ Bushra Mahmood, Claims Submission Handler Laura and Bushra have consistently demonstrated passion, drive and trustworthiness in all aspects of work, which truly benefits our team and our customers. Join us in congratulating them for all their hard work 👏

🧠 Training programme spotlight: Imposter Syndrome Training Approximately 62% of us have experienced imposter syndrome at work. At National Accident Helpline, we strive to change this for our team members and help them feel empowered and confident in their roles. We are incredibly proud of our exceptional People Team and Learning & Development professionals who create and implement such impactful training programs, including our Imposter Syndrome Training. Their dedication ensures our staff continually benefits from opportunities for growth and development - both professionally and personally 👏 Statistic source: asana.com

Last Monday night we celebrated being finalists in two categories of the prestigious UK National Contact Centre Awards! We are so proud to have been recognised for: ✨ Learning Manager of the Year, Sam Warner. ✨ Best Contact Centre Culture (Small). Joining over 1,200 people from contact centres all over the UK at the Old Billingsgate in London to recognise finalists and winners in the 34 award categories was a real honour. Will Herbertson, Gemma Bridge, Andrea Ashton, Samantha Warner Assoc CIPD, and Shelby Fuller attended the event together to represent the company and soak up the atmosphere of joy, support and encouragement. Although we came home without any trophies this year, to become finalists in two big categories is a real achievement, especially when up against such strong competition. A massive thank you to all who were involved in the nomination process, and to all who make our culture award-nomination worthy 👏

👷 As our planet warms, workers face increased risks and more work-related injuries across various industries. From extreme heat to poor air quality, climate change could be starting to put you in danger. ⚠️ Lost working hours due to high temperatures 👨⚕️ Health issues like heatstroke, respiratory illnesses, and cardiovascular problems 🌍 Increased risk from environmental hazards: wildfires, floods, and more If you work outside, remember to take extra precautions to keep yourself safe from the increasing dangers.

✨🌈 Happy Pride Month! 🌈✨ We celebrate diversity and inclusivity every single day and have built a culture that's all about empowering everyone - colleagues and customers alike - to be their authentic selves 🙌 This month, we’re especially proud to stand with the LGBTQ+ community, honouring the vibrant identities and experiences that make us all unique 🏳️🌈