Operations Nation

Delivering exceptional customer service at scale is at the heart of many #operations teams. 💜 So who better for an operations community to partner with than Front - the AI-powered, all-in-one customer service platform built for collaboration. ✨ We're really excited to work together with the Front team, and help our community members streamline communication in their businesses! 🚀 P.S. An extra shout-out to Front for immediately jumping ON board to sponsor last night's event in London! It was so lovely to meet you in person and share some delicious snacks to go with the great conversations. 🙌 #operationsmanagement #ops

A massive thank you to Capsule Insurance for their wonderful sessions on #AI risk management, #ESG, and knitting! 🎉 Yes, you read it right! 👀 After exploring the challenges of managing risk when it comes to using #AI, and understanding how to improve #ESG (environmental, social and governance) in our businesses, we also took the time to unwind and unravel - by knitting our way to restful leadership together. ✨ If you missed the event, but want a chance to ask Capsule Insurance all your burning questions about insurance for impactful, high-growth businesses: join our community and keep an eye out for our upcoming events in 2025! 💡 #OperationsManagement #startups #scaleups #insurance #ops #mindfulness #WorkLifeBalance Alice Garnier, David Mills, Emma Waterman, Ghilaine Chan, Jocelyn Tsang 🙌

We have a few spots left for tomorrow's incredible panel - if you hurry, you can still grab a ticket! 🔥 Join us for a fresh take on how #Operations can build visibility, get buy-in and create impact in 2025! 👀 #London #Event #operationsmanagement #ops

A few weeks ago, I attended the Operations Nation #cONference, and it got me thinking: Are we using AI with intention, or just riding the wave of hype? This question inspired me to create a practical framework for operators—to turn AI enthusiasm into a real strategy for using AI better. I’d love to hear your thoughts! https://lnkd.in/epz5P-eX #AIInOperations #AIOps #Strategy

When do VCs care about #Operations? 👀 Curious to know more about how to show VCs the power of operational excellence? Grab our on-demand #cONference recordings to watch the full panel - the link is in the comments! 💡 #operationsmanagement #ops Bethany Ayers, Will Herrmann, Elani Buchan 🙌

🔮 The evolving role of Ops – according to a CEO, CMO, CTO, CPO & CFO Final call to join us, Operations Nation and Front for an evening of friendly debates on the evolving role of Ops leaders in today's market! RSVP: https://lu.ma/q84cnvmc Get a fresh take on how the Ops function can build visibility, get buy-in and create impact in 2025. On the flip side: if you're a non-Ops leader, get tips on successfully collaborating with your Ops counterparts. We'll be hearing from: Judy Boniface-Chang Luke Mawbey MB Christie Prakash Shah Ben Gateley Bring a notebook, gain some inspiration and build your network across our wider Ops community! See you there. Operations Nation • Aušrinė Keršanskaitė • Bre McQuade • Becca Kovács • Robert Stevenson • Philip Ellis • Alanta Gregory • Tessa Lin Wang • Birdie • Psyomics • Open Banking • Untap Health • Digistain® • CharlieHR

Thank you to Wilson Sonsini Goodrich & Rosati for an incredibly valuable session on US #operations! 🙌 Facilitated by Daniel Glazer (London Office Managing Partner and US Expansion Lead), we had an enlightening discussion about what it takes for a UK/EU tech company to - compete and win in the US 🏆 - meet the expectations of US investors, commercial partners, employees, and acquirors 🤝 If you missed the event, but want a chance to ask Wilson Sonsini Goodrich & Rosati all your burning questions about US expansion, fundraising, or exit - join our community and keep an eye out for our upcoming events in early 2025! 💡 #OperationsManagement #USExpansion #USFundraising #USExit #startups #scaleups Daniel Glazer, Joshua Kaplan, Tom Evans, Ross Davies, Martin Luff 🙌

I've seen this play out again and again. 👉 Almost every businesses follows the same pattern: finance starts as an ops problem. The business is growing, there’s no CFO yet, and all the finance work gets dumped on the Head of Ops. 😩 Cash flow 😫 Banking relationships 😖 Treasury management It’s all on their plate—on top of hiring, operations, and putting out fires every day. ⛈️ The problem? Ops teams end up spending hours managing finances manually, without the right tools or expertise. 🎯 We built Round Treasury to make managing cash effortless, automated, and precise. 📣 This is why I'm excited to announce Round Treasury is teaming up with Operations Nation to bring these tools to over 1500+ startup and scaleup professionals. Here’s what this partnership means for their community: 🤝 Early access to tools that automate banking and treasury. 📈 Preferential rates to unlock more from idle cash. ❤️ White-glove support so it’s stress-free from start to finish. Good systems create leverage. The right tools give you back your time. At Round Treasury, we believe managing your company’s finances shouldn’t be complicated. Simplicity is a superpower—and it’s our mission to deliver it. 🔗 You can check out the Operations Nation community here: https://lnkd.in/g3gZ7s5h

"Has your startup's CEO got unmanaged ADHD?" This was the title of a talk I gave recently to the Operations Nation community at their annual #cONference. This was a personal one - between 2012 and 2016 I was a founder/CEO with unmanaged ADHD (spoiler: it was a mixed bag, and ended badly). In my talk I covered.. 𝗛𝗼𝘄 𝗰𝗼𝗺𝗺𝗼𝗻 𝘁𝗵𝗶𝘀 𝗶𝘀 The data suggests 1 in 12 startup CEOs have undiagnosed and unmanaged ADHD. In one study 29% of entrepreneurs self-reported ADHD symptoms. 𝗛𝗼𝘄 𝗔𝗗𝗛𝗗 𝗮𝗳𝗳𝗲𝗰𝘁𝘀 𝗺𝗲 (𝗮𝗻𝗱 𝗵𝗼𝘄 𝗺𝘂𝗰𝗵 𝗺𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗶𝘁 𝗵𝗲𝗹𝗽𝘀) The ‘doing’ deficit (“I know what to do. Yet somehow it does not get done.”) and the ‘emotional regulation’ deficit (too easily adrenalised, too ready to bolt from charged situations). 𝗧𝗵𝗲 𝘀𝗰𝗶𝗲𝗻𝗰𝗲 𝗯𝗲𝗵𝗶𝗻𝗱 𝗔𝗗𝗛𝗗 It's fascinating - and very well understood. An ADHD brain behaves differently in all sorts of ways to a typical brain. 𝗪𝗵𝗮𝘁 𝗜 𝘄𝗮𝘀 𝗹𝗶𝗸𝗲 𝗮𝘀 𝗮 𝗖𝗘𝗢 𝘄𝗶𝘁𝗵 𝘂𝗻𝗺𝗮𝗻𝗮𝗴𝗲𝗱 𝗔𝗗𝗛𝗗 Great and terrible. Two sides of the same coin. Creative. Driven. Seeing opportunities and risks first. Understanding what customers want. Inspiring and convincing. Hired a great team. Unreliable. Impatient. Creator of avoidable crises. 5-10 mins late. Overcommitted us. Periodically burned out. 𝗔𝗱𝘃𝗶𝗰𝗲 𝗶𝗳 𝘆𝗼𝘂𝗿 𝘀𝘁𝗮𝗿𝘁𝘂𝗽 𝗖𝗘𝗢 - 𝗼𝗿 𝗮𝗻𝘆 𝗰𝗼𝗹𝗹𝗲𝗮𝗴𝘂𝗲 - 𝗺𝗮𝘆 𝗵𝗮𝘃𝗲 𝗔𝗗𝗛𝗗 Lead with compassion and curiosity. Read up on ADHD. Start making simple, unilateral, practical changes to how you work with them. Take it from there. I’m thinking about repeating this as a webinar here on LinkedIn Live one lunchtime soon - comment below or DM me if you’d be interested in hearing the full thing..

Are you ready to set yourself up for success as a #COO in 2025? 👀 Then this is YOUR opportunity to apply for the next cohort of Operations Nation's COO Course! 🚀 Increase your confidence 💪 Fill out our #Operations Leadership Competency Scorecard before and after the Course to track your growth. Our latest results showed that most participants’ confidence increased by 20-30%. 📈 Help your company thrive 🚀 As an operations leader, it’s your job to put the right people, systems and processes in place to optimise your company’s success - increasing profit and reducing costs in your business. Our Course is here to help you learn 12 of the core skills you need to accomplish this crucial feat! 💪 Build your own operations hive mind 🧠 Through the Course, you will gain access to a highly engaged community of fellow operations leaders. These operational experts can give you real-time advice that will help you through all the various trials of scaling. 🙌 📌 Apply before December 6, Friday, 11:59 PM GMT to be considered for Cohort 6, taking place in February - May 2025! 📌 Q1 feeling too soon? You're also welcome to submit your application for future cohorts (in H2 2025) after this date. ✅ Learn more and apply now - links in the comments! ⬇️ #OperationsManagement #Ops #startups #scaleups #OnlineLearning #LearningAndDevelopment