PEN

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In our fast-paced, profit-driven sector, it's tempting to focus solely on launching new projects and initiatives. However, true innovation lies in ensuring that these endeavors not only create value but also make a tangible difference in the lives of our customers and patients. 🎙️ During our recent webinar, industry experts Mike Bellis, Florent Edouard, Chris Bidad, and Matthew Salzmann emphasised the importance of driving long-term success and delivering meaningful value. It's not just about launching projects; it's about driving organisational value and positively impacting stakeholders. 🚀 Discover real-world strategies to drive value at the organisational level. At PEN, we specialise in guiding organisations through this journey—from evaluating organisational maturity to designing roadmaps for value creation and implementing initiatives that deliver tangible benefits to customers, patients, and society. 💬 Ready to embark on this transformative journey? Connect with our expert thought leader, Callum Caldwell, to learn more about how we can help you achieve your goals. 🔗 Catch up on the full webinar and download our whitepaper here: https://lnkd.in/gXpNbtPw Download the whitepaper: https://lnkd.in/eqEEk8ps #LifeSciences #Pharma #ChangeManagement #CustomerValue #PatientCentricity

🚑 There's immense potential for Life Sciences to enhance patient experiences and outcomes, but the current focus may be misdirected. 🎙️ During our recent webinar, our panelists Florent Edouard, Matthew Salzmann, and Chris Bidad highlighted a critical trend: patients are increasingly seeking empowerment and taking control of their healthcare. Their expectations are getting higher and higher. However, there's a concerning risk that without accessible, validated healthcare support, individuals may turn to unreliable sources like TikTok and Instagram for information. 🔍 It's time to break this cycle and refocus our efforts on putting patients at the centre of everything we do. At PEN, we specialise in guiding pharmaceutical companies through this transformative journey, helping them build initiatives that prioritise both patient needs and business objectives. 💬 Ready to align your organisation with patient-centric principles? Connect with our patient experience capability leader, Magnus Franzén-Rossi, to discover how we can support you on this journey. 🔗 Catch up on the full webinar and download our whitepaper here: https://lnkd.in/gXpNbtPw Download the whitepaper: https://lnkd.in/eqEEk8ps #LifeSciences #PatientEmpowerment #Healthcare #PatientCentricity #PatientExperience #PatientValue

Implementing AI at a large scale demands more than a surface-level understanding. It requires the preparedness of your entire organisation to harness the true value-add that generative AI brings to the table. 🔬 In our latest blog, we explore the three fundamental questions to focus on and three core principles to embed when formulating a strong strategy for generative AI within your organisation. Discover how to confidently leverage the benefits of generative AI, all while remaining firmly committed to an ethical patient-centric approach, read the full blog here: https://lnkd.in/eEhhZshP 💡 Plus, if you’re looking for an independent view on your Gen AI strategy? Get in touch with us today. https://lnkd.in/emfzAVC8 #AI #GenerativeAI #EthicalApproach #Strategy #DigitalTransformation #Specialist #Consultancy

🔎 The ongoing effect of Consumer Duty is here to stay. So whether you're looking to enhance your CX culture, improve data and measurement, or strengthen your governance approach, we’ve got a solution for you. At PEN, we understand the complexities involved in implementing Consumer Duty. That's why we offer a range of services to support you every step of the way. Our expertise includes: ✅ CX & Culture Assessment ✅ Enhancing Your Customer Data & MI ✅ Review of Scope Principles & Product Management ✅ Measurement, Feedback & Testing to Enhance Consumer Understanding ✅ Governance Approach & Monitoring ✅ Prototype Consumer Duty Assessment Download our brochure to discover how PEN can help you navigate these challenges: https://lnkd.in/e8KHkPKe #CX #CustomerExperience #Consultancy #Specialist #Independent

🎙️ In our recent webinar, our panellists Florent Edouard, Matthew Salzmann, and Chris Bidad emphasised the transformative power of listening. Often, in our eagerness to be helpful, we may overlook truly understanding our customers' needs. It's time to reassess our approach: How much do we invest in pushing content versus facilitating what our customers truly desire? 💡 At PEN, we specialise in precisely this approach – empowering pharmaceutical companies uncovering underlying customer needs through active listening and setting up strategies to meet those needs effectively, By prioritising meeting these needs, we enhance the overall value proposition. 🤝 Let's collaborate to ensure your efforts are centred on meeting the demands and expectations of your customers. Get in touch with our customer engagement capability leader, Nick Reynolds, to explore further. 🔗 Catch up on the full webinar and download our whitepaper here: https://lnkd.in/gXpNbtPw Download the whitepaper: https://lnkd.in/eqEEk8ps #LifeSciences #Pharma #CustomerEngagement #Interaction #CustomerValue #CustomerCentricity #PatientCentricity

Regardless of where you’re working as a contractor, taking charge of your well-being is essential. Seeking support, finding the right resources, and prioritising self-care are just as crucial for a contractor as for permanent employees. So, in this last episode of our Hybrid Working Series, Clare and Andy uncover how to find balance and manage stress regardless of whether you’re in the office or working remotely. Shabana and Andy, long-term contractors here at PEN, share their tips in this short video: https://lnkd.in/egwKdV7K Plus, catch up on the complete series of Hybrid Working videos here: https://lnkd.in/eEe6PkG8 #Contracting #ContractorLife #HybridWorking #Resourcing #Independent #Specialist #Consultancy

Is your organisation making the most of its assets? 📈 Introducing our Collateral Health Check - a game-changer for optimising your collateral landscape. Our new Collateral Management & Liquidity brochure details our rigorous framework for gaining a deep understanding of your current collateral landscape to enable continuous improvement and strategic decision-making. At PEN, we have a proven track record of supporting organisations like yours in transforming their collateral management operating model and optimising asset utilisation. We understand the challenges you face and have the expertise to help you navigate them successfully. Download the brochure today to discover more about how we can help you stay ahead: https://lnkd.in/eAiuPbUk #CollateralManagement #Integration #OperatingModel #OrganisationalEfficiency #FinancialServices #Specialist #Consultancy

The latest edition of our Current Account Newsletter is here! 📰 This month’s headlines are packed with insights into the dynamic landscape of AI in banking and the surge in challenger bank mergers and acquisitions. AI continues to revolutionise the sector, with recent reports highlighting its profound impact on the industry. Discover how financial services could be among the front-runners in embracing generative AI innovations. Meanwhile, acquisitions are hotting up, with challenger banks struggling to keep up with their larger counterparts in the retail banking world. Explore how these smaller players are adapting to industry shifts and exploring avenues for sustainable growth. Uncover the full stories here ➡️ https://lnkd.in/etqdfHPf 💡Stay informed, stay ahead! Don’t miss out on next month’s banking news round-up, sign up today ➡️ https://lnkd.in/exMVu4MQ #Banking #Finance #Specialist #Independent #Consultancy #AI #GenerativeAI #BankAcquisitions

The path to success lies in articulating a clear destination amidst mounting pressures to do more with less in Life Sciences industry. 🌟 Now, more than ever, it's crucial to focus on customer value and implement effective change management strategies. It's not just about having the right strategy; it's about fostering a culture and mindset shift throughout the organization. We must identify organizational blockers, assess readiness for sustainable change, and adapt to market conditions. 💼 Success lies in having someone to own the initiative and a champion to rally the entire organization around it. It's about instilling a value-oriented culture at every level. At PEN, we specialize in designing NextGen operating models that prioritize patient and customer value while ensuring business success. We bring the ethos of customer and patient value into the very fabric of organizational design. 🚀 Struggling to kickstart this transformation in your organization? Reach out to our expert thought leader, Callum Caldwell, to learn how we can help you champion change. 🔗 Catch up on the full webinar and download our whitepaper here: https://lnkd.in/gXpNbtPw Download the whitepaper: https://lnkd.in/eqEEk8ps #LifeSciences #ChangeManagement #CustomerValue #OrganizationalCulture #PatientCentricity