About us

Pinnacle Pet UK We are part of the Pinnacle Pet Group (PPG) – a pan-European fully-integrated pet insurance and health services platform. PPG aims to create the leading pet health services and insurance platform globally, along with our partners in North America. Pinnacle Pet UK is a top 5 UK pet insurer with a clear ambition to be the leading pet health-care and insurance services partner in the UK. Working with key partners and recognised brands, we have established a track record for delivering insurance products and services that provide value and support to our pet parents. But that’s just the beginning… Our mission We believe happy, healthy pets make happy parents. This is at the heart of everything we do. Through the products and services we provide, our purpose is to give pet parents peace of mind so they can live life to the full with their four-legged friends. Our brands and services We partner with some of the UK's most respected and established brands, and together we share a strong ethical commitment to ensure we provide value and support the needs of pet parents. We have built a team of experienced professionals dedicated to offering an optimised end-to-end customer experience based upon a drive for continuous improvement. Our values Our values are central to how we think and work together as a team. Our ambition is to create a truly exceptional service for our customers, built on collaboration, individuality, passion and trust. The eight core values which drive us: · Customer first · One team focus · Creativity and innovation · Integrity and transparency · Energy and passion · Trust · Fun · Respect

Website
www.pinnaclepetgroup.com
Industry
Insurance
Company size
201-500 employees
Headquarters
Hertfordshire
Type
Privately Held
Founded
1971
Specialties
pet insurance

Locations

Employees at Pinnacle Pet Group

Updates

  • We are proud to be sponsoring the Borehamwood Youth Girls U12 Lionesses with their home and away kits. This new team has been set up by the partner of one of our team members, for their daughter and her friends.   The girls played the first game in their first season, wearing their home kits this weekend. They all looked brilliant and were chuffed with their kits.

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  • Welcome to our mini-series in recognition of IWD 2024. We are celebrating some of the fabulous women that work with us - continuing with May Ahmad who says - The best tip I could give would be to get to know your customers personally – by understanding your customers' pain points, needs, and preferences, you can enhance your customer experience tenfold! The best way to do this is to put yourself in a customer's shoes to see if the communications you are getting are correctly tailored to suit that situation. Plus, customer feedback is golden – if you can get feedback on your programs (positive or negative), you will gain valuable insights on what customers value and areas to improve on. The last tip I would give would be to stay informed about the latest industry trends and take inspiration from other businesses' CRM strategies – and, most importantly, be creative! Try to experiment and test as much as possible to learn from your findings.

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  • Welcome to our mini-series in recognition of IWD 2024. We are celebrating some of the fabulous women that work with us - continuing with April Vidal who says - I have a privileged role at PPG where I get to speak with people all across the business and - without fail - everyone is a real pleasure to work with. The culture here is always very supportive and forward thinking and everyone gels together to get the job done. My video calls normally include my dog Sia who often makes an appearance as she gets comfy on the sofa in my office! Here she is below stealing the spotlight again 🐾

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  • Welcome to our mini-series in recognition of IWD 2024. We are celebrating some of the fabulous women that work with us - continuing with Padmavathi Sivalingam who says - My job at Pinnacle marks a new beginning for me in more ways than one. This has been my comeback to full time work after a break for maternity and a fight with cancer. My role as a Polaris Developer with the Rating Engine team has made me look beyond algorithmic thinking and explore the business analytics behind the problems and solutions. Insurance is a fairly new domain for me and I love expanding my knowledge here, learning from the best in the field.

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  • Welcome to our mini-series in recognition of IWD 2024. We are celebrating some of the fabulous women that work with us - continuing with Lorraine Oatley who says - I love working at PPG – a very energetic, friendly company passionate about animal care and supporting Clients who love animals too. I get to use my knowledge from working in Veterinary Hospital to help setting up Claims, and training my team to deliver the best service possible to our Clients. 

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  • Welcome to our mini-series in recognition of IWD 2024. We are celebrating some of the fabulous women that work with us - continuing with Bhumika Chaudhary who says - As a female developer in PPG, I've found immense fulfilment in my role. Being a member of a supportive team that not only includes but also celebrates women, brings joy to each day. The support from everyone is incredible, and being surrounded by such encouraging people makes every day enjoyable.

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