Plain

We’re super excited to announce our $15m Series A to build the most collaborative, AI-powered platform for the new era of B2B customer support. 🚀 We’ve raised a $15M Series A led by Battery Ventures, with continued participation from Index Ventures and Connect Ventures. 🪄 B2B support is evolving – teams are moving from transactional tickets to company-to-company collaboration. Support, success, and product teams are coming together to solve customer issues more collaboratively than ever. We’re building for this shift. 💻 We’re doubling-down on our product to give B2B SaaS teams even more powerful ways to collaborate, opening an SF office, and hiring across all disciplines. Learn more about our announcement: https://lnkd.in/dBq5KXya

Stytch runs mission-critical support through Plain. As an authentication platform, trust and security are everything. Their team needed to handle complex customer issues quickly – without missing a beat across Slack, email, and their internal workflows. With Plain, they can: ✅ Move fast while staying deeply connected to customers ✅ Keep engineers and support aligned in real time ✅ Maintain security and reliability at scale Learn more about how they use Plain in their case study: https://lnkd.in/eNWqmSET

👉 𝐐𝐮𝐢𝐜𝐤 𝐁𝐲𝐭𝐞𝐬: Plain, a B2B customer support platform founded by ex-Deliveroo employees, has raised $15 million in Series A funding led by Battery Ventures, with continued support from Index Ventures and Connect Ventures. The API-first platform enables seamless integration with existing systems, allowing businesses to provide efficient, customizable support by connecting product data directly to the support interface. This investment will facilitate further development of Plain's platform, enhance customer retention efforts, and support the establishment of its first U.S. office in San Francisco. CEO Simon Rohrbach emphasized that modern support focuses on building long-term relationships through collaborative, real-time channels. #CustomerSupport #B2B #SaaS #StartupFunding #APIFirst #TechNews #BusinessGrowth #Innovation #SanFrancisco #BatteryVentures

Humans of Support 0️⃣3️⃣8️⃣ Behind every support request is a person. Every Friday, we feature someone in support who inspires us. Today, we're featuring Stacy Justino – Product Support Manager at PetDesk. Here's her story 👇 ✨ What inspired you to pursue a career in support? Originally, I wanted to get a job at a video game company and eventually pursue a role in usability research. However, after landing my first support role at video game company I quickly realized that supporting users (and my teammates) and solving technical issues was more fun! 😍 What do you love about it? I love being able to figure out why something isn't working and really enjoy helping unblock others. I still vividly remember the first time I reproduced a bug that nobody else on the team had been able to! It wasn't because I was the most "technical" person on the team, but I keyed in on a small comment a user included in their message about the bug! 🏅 Who’s someone you learned a lot from, and what did you learn from them? Joni Barrott. She was my manager when I was promoted from a Customer Support rep to team lead. I learned SO much, but the one thing that's stuck with me is this: You can't change someone else, but you CAN change how you respond. 📣 What advice would you give to someone else wanting to break into support? So many skills are transferrable. In whatever role you’re in now, focus on honing your active listening/reading skills. Take note of experiences and examples where you’ve identified patterns or trends, found an out-of-the-box solution to a problem at work, or helped someone through a challenging problem/situation! 🏆 What company has recently really impressed you with the quality of their support?  Aaptiv! It’s an app with on-demand workouts. I hadn’t used it much, and so I canceled my subscription the day after the annual subscription charge went through. I went to their website and was able to easily navigate to their help center. I typed ‘refund’ into the search bar, and the ‘How do I request a refund?’ article came up. So I emailed their support team to request a refund, and a few days later I was issued a full refund no questions asked! The response addressed my issue directly and was friendly in tone. In a follow up, the agent also thanked me for my patience as it’d taken a few days to get back to me initially. Great support from start to finish!

Plain Picks: Week 4 🚀 Another week, another batch of great support and success roles. Here are our top 10 picks of the week: Customer Success Manager // PitchBook // Hybrid (Seattle)  Senior Customer Care Analyst // Toast // Boston  IT Support Specialist // Supplyframe // Hybrid (Pasadena, CA) Sales Engineer, Enterprise // Retool // Remote (US)  Mid-Market Solutions Engineer // Hightouch // Remote (US)  Enterprise Solutions Engineer // Crunchbase // Remote (US)  Senior Customer Support Lead // Findem // Hybrid (Redwood City, CA)  Customer Growth // Metronome // Remote (US)  Customer Support Specialist // Zip // Remote (PST time zone)  Customer Success UK // Metaview // London All these jobs are listed on the careers pages of each company’s website. Tag someone you know who’s on the hunt for their next role 📣

Plain raised $15,000,000 in Series A-Congrats Simon Rohrbach, Matt Vagni Full Round Info: https://lnkd.in/gMABphGc Round Investors: Battery Ventures, Index Ventures and Connect Ventures

Granola is scaling fast – and they needed a support platform that could keep up. With Plain, they consolidated their support channels into one fast, seamless platform that grows with them. Learn about how they've unified their Slack and email inboxes, leading to improvements like faster response times and stronger internal collaboration: https://lnkd.in/e3yYMJD2

Are you looking to join an early stage team where you can have a larger growth trajectory and impact the future of the company? Here are 12 Series A Startups that are hiring for marketers right now: Plain - Growth Marketer - SF Tana - Video Content Creator - SF Recall.ai - Content Marketer - SF Uniswap Labs - Events Lead - NYC Rootly - Demand Generation Specialist - Toronto or Denver HockeyStack - Senior Demand Generation Manager - SF Numeric - Product Marketing Manager - SF Graphite - Product Marketing Lead - NYC Allium - Product Marketing Lead - NYC knownwell - Performance Marketing Director - Remote Anterior - Head of Marketing - NYC Vantage - VP of Marketing - NYC

London-based Plain has raised €14.5M in Series A funding to scale its AI-powered B2B support platform and expand into the US, opening an office in San Francisco. “Support is not just about tickets—it is about building lasting relationships,” says CEO Simon Rohrbach. Founded in 2020 by ex-Deliveroo leaders, Plain integrates AI-driven automation to streamline workflows and enhance customer interactions. Companies like Sanity, Laravel, and Raycast are already on board. With this funding, Plain aims to expand its team, enhance AI capabilities, and reshape B2B support for the digital era. #digitalorators #do #ai #artificialintelligence #tech #technology #b2b #fundingnews #funding #startup

Humans of Support 0️⃣3️⃣7️⃣ After a brief hiatus, we're back our Humans of Support series – where we feature someone in support who inspires us. Today, we're featuring Daniel Ince, API Support Engineer at AssemblyAI. Here's his story 👇 ✨ What inspired you to pursue a career in support? During my school work experience at a local IT company, I was immediately drawn to the support team after shadowing different departments. The combination of technical problem solving and hands-on work resonated with me, leading me to join them as an Infrastructure technician apprentice after school. This early exposure confirmed my passion for technical support and set the foundation for my career path. 💥 What’s the hardest case you recently worked on? The hardest case I recently worked on involved reviewing 20+ long audio files and transcripts to diagnose model performance issues. I developed a custom post-processing workflow that not only fixed the immediate problems but improved our handling of similar cases. While the manual review process was time-intensive, these types of challenges often reveal valuable opportunities for automation, making them especially worthwhile to tackle. 💕 What’s the best compliment you’ve ever received when you helped someone? One of my most meaningful compliments came from a customer after our proactive alert system detected an issue in their production environment. As the project lead who designed this alert system, it was particularly rewarding to receive their appreciation when I proactively reached out with a solution before they had even noticed the problem. 📋 What’s your tip for prioritizing when everything seems urgent? I prioritise by focusing on business impact - considering which issues directly affect our customers and company revenue, while balancing urgent operational needs with long-term strategic goals. I find this approach helps cut through the noise and makes prioritisation decisions clearer, even when everything seems urgent. 🏅 What company has recently really impressed you with the quality of their support? I'm consistently impressed by Revolut's customer support experience. Their help center is intuitive and well-organized, their response times are remarkably fast (often within minutes), and their support team combines deep product knowledge with genuine friendliness in every interaction, which is surprising for a bank!