PolyAI

Nikola Mrkšić joined Tom Mackenzie at Bloomberg this morning to talk about the adoption of PolyAI voice assistants by large enterprise clients. If you’re curious about the impact of AI on CX, this is a must-watch! Tune in here: https://lnkd.in/eiSwCcCx #VoiceAI #GenerativeAI #AIAdoption Bloomberg Television

We're adding to our list of Amazon Web Services (AWS) competencies, with the Machine Learning Competency status 🙌 Find out more about our partnership with AWS here: https://lnkd.in/eBVFRHb3 #AWS #MachineLearning #VoiceAI

🎄 This holiday season, your customers are ready to shop—and your call center is likely feeling the pressure. But there’s a way to handle the rush while keeping service levels high. Our latest guide shares 7 ways to exceed service levels this season. You’ll learn how to: ✅ Offer seamless, efficient customer interactions ✅ Deliver a consistent brand experience across every touchpoint ✅ Free up time and resources for your team during the busiest time of the year Be ready for the holiday rush 🎁 Get your copy of the guide here and discover how voice assistants can make a difference this season - https://bit.ly/412gb65 #VoiceAI #CustomerEngagement

Last week, Nikola Mrkšić joined Tom Mackenzie at Bloomberg to talk about the adoption of PolyAI voice assistants by large enterprise clients. If you’re curious about the impact of AI on CX, this is a must-watch! 🎧 Tune in here: https://lnkd.in/eiSwCcCx #VoiceAI #GenerativeAI #AIAdoption Bloomberg Television

👋 In the latest episode of episode of 'Deep Learning with PolyAI,' host Damien Smith and guest Kylie Whitehead discuss the evolving expectations of consumers when it comes to customer service, especially in the context of automation. ⚖️ Drawing from key industry survey results, they explore how organizations can balance the need for immediacy and personalized service using AI and customer data. 🎧 Tune into the full episode here: https://lnkd.in/eXWVHUa2 #CustomerExperience #ConsumerExpectations #CustomerData #VoiceAI

👋 Have you seen the latest episode of Deep Learning with PolyAI? ⏪ Our hosts rewind to VOX 2024: Horizons covering the evolution and challenges of automatic speech recognition in voice AI and automation for contact centers, emerging CX and customer satisfaction trends, and tips on boosting ops without sacrificing quality. 🎧 Tune in here: https://bit.ly/3OpNPeI #VoiceAI #CX #CustomerEngagement

If you’re considering adding voice AI to your contact centre, there's a decision to be made: Do you build your own solution or buy from a provider? 🤔 📖 Our latest guide breaks down the pros and cons of different voice AI solutions. Whether you’re looking to build a custom platform or leverage ready-made options from cloud providers, CCaaS, or specialist platforms, it helps simplify the process so you can focus on delivering a great customer experience. 👉 Check it out here: https://bit.ly/3NHGVRv #VoiceAI #VoiceAssistant #CustomerExperience #Tech

🫵 Did you miss out on the action from PolyAI VOX 2024: Horizons? If you want to revisit the insights, tune into our latest podcast with Damien Smith & Nikola Mrkšić - https://lnkd.in/eCtjGwV3 ⏪ Our hosts rewind to VOX 2024 and discuss automation for contact centers, emerging trends in CX and customer satisfaction, and tips on boosting ops without sacrificing quality. If you want insights from the likes of Simplyhealth, Twilio, Zendesk, Howard Brown Health, NVIDIA, and a long list of CX experts, tune in: https://lnkd.in/eCtjGwV3 #VOXHorizons #PolyAIVOX #VOX2024 #CX #CustomerEngagement

We're adding to our list of Amazon Web Services (AWS) competencies, with the Machine Learning Competency status 🙌 Find out more about our partnership with AWS here: https://lnkd.in/eBVFRHb3 #AWS #MachineLearning #VoiceAI

We made the Deloitte UK Technology Fast 50 list 🙌 Now in its twenty-seventh successful year, the awards program acknowledges the 50 fastest-growing technology companies in the UK 📈. Check out the full list here: https://lnkd.in/eKSDWbvz #UKFast50