Reed in Partnership

Which Ariana Grande hit song could transform your approach to customer experience? Watch the clip to find out! In this week’s episode of 'All about business', James Reed CBE talks with customer experience expert Todd Unger, Chief Experience Officer at the American Medical Association. Todd has built his career in marketing and customer experience over 30 years and has his own book, ‘The ten-second customer journey’, explaining how you can grow and retain customers in a digital world. Listen to the full episode now at Reed.com or wherever you get your podcasts. #allaboutbusiness #familybusiness

As 2024 is nearing its end, we are proud of the impact our services have made on the lives of people and their communities across the UK this year. We’re pleased to share that over the past year we have supported more than 𝟮.𝟰𝟱 𝗺𝗶𝗹𝗹𝗶𝗼𝗻 𝗽𝗲𝗼𝗽𝗹𝗲 through Reed in Partnership’s diverse range of services. This achievement is a testament to the dedication and hard work of all those who work for and with us. We take pride in working together – it’s one of our company values that underpin everything we do. Looking ahead to the New Year, we're excited to continue our mission and help even more people to achieve their goals. We’d like to take this opportunity to express our gratitude to everyone who has contributed to making this year a success and for all that’s been accomplished. Together, we can make an even greater impact in 2025. 𝗪𝗶𝘀𝗵𝗶𝗻𝗴 𝗲𝘃𝗲𝗿𝘆𝗼𝗻𝗲 𝗦𝗲𝗮𝘀𝗼𝗻’𝘀 𝗚𝗿𝗲𝗲𝘁𝗶𝗻𝗴𝘀, 𝗮𝗻𝗱 𝗮 𝗵𝗮𝗽𝗽𝘆 𝗡𝗲𝘄 𝗬𝗲𝗮𝗿!

As part of our commitment to sustainability, we’re pleased to share that Reed in Partnership has become a Corporate Partner of The Institute of Environmental Management and Assessment (IEMA). We understand that sustainability is ever-changing and requires continuous improvement, learning and development. This valuable partnership will further support our work in environment and sustainability, providing us with access to a range of resources, training, and networking opportunities. We look forward to increasing our knowledge with support from experts, and using those learnings to drive forward our sustainability strategy in line with the Reed Group’s three sustainability pillars: ✔️ Improving people's lives ✔️ Helping communities to prosper ✔️ Caring for our planet

💭 How can your money make the most impact? In this clip from episode seven of ‘All about business’, James Reed speaks with Andy Cook, CEO of The Centre for Social Justice, about the power of smaller charities and how to make your money go further. Find out why socially conscious business is becoming more and more important to help grow your brand long-term. Listen to the full episode now at Reed.com or wherever you get your podcasts.

💡 𝗜𝗻𝘀𝗶𝗴𝗵𝘁: 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝘆𝗼𝘂𝗻𝗴 𝗽𝗲𝗼𝗽𝗹𝗲’𝘀 𝘁𝗿𝗮𝗻𝘀𝗶𝘁𝗶𝗼𝗻 𝗳𝗿𝗼𝗺 𝘀𝗰𝗵𝗼𝗼𝗹 𝘁𝗼 𝗲𝗺𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 At Reed in Partnership, we are part of the system to support young people to transition out of compulsory education. We are delivering the Central London Careers Hub on behalf of the Greater London Authority and The Careers & Enterprise Company. Latest estimates reveal that almost a million (946,000) young people were not in education, employment or training (NEET) between July and September 2024. It has never been more crucial to deliver high quality careers activities and explore available opportunities with young people. Innovation and adaptability have been key to our successful delivery, we have found there is no ‘one size fits all’ approach to careers education provision. Providing accessible resources, understanding and supporting diverse educational needs, and promoting inclusivity have all been integral parts of our approach to date. In this article Nii Thompson, Divisional Director, shares how we are working with young people, careers educators and employers to ensure that young people benefit from the best available support to make informed career and education choices in London. Read more here: https://ow.ly/TfNa50UtfP1

🤝 𝗡𝗲𝘄 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆 We are seeking expressions of interest for Connect to Work - the new service being commissioned as part of the Government's Get Britain Working strategy. Connect to Work will be delivered in England and Wales to help economically inactive people who want to work to find sustainable employment. Priority participant groups will be disabled people, people with health conditions, and people in specified cohorts - these are detailed in our EOI. It is anticipated that 75% participants will follow the Individual Placement & Support (IPS) model, and 25% will follow the Supported Employment model. We are seeking expressions of interest from local organisations with experience of locally delivering: - IPS services - Supported Employment services - Proven employability services, supporting those who are furthest from the labour market - Specialist services removing barriers to employment for one or more of the specified groups Given that the nature of these locally commissioned programmes will require local, community-based delivery, we will be looking for evidence of this in EOI responses. EOI: https://ow.ly/3bPh50UteAH EOIs should be fully completed and submitted by 𝗙𝗿𝗶𝗱𝗮𝘆 𝟭𝟬 𝗝𝗮𝗻𝘂𝗮𝗿𝘆 𝟮𝟬𝟮𝟱 𝗮𝘁 𝟲𝗽𝗺

“𝗪𝗵𝗲𝗻 𝗜 𝗿𝗲𝗰𝗲𝗶𝘃𝗲𝗱 𝘁𝗵𝗲 𝗻𝗲𝘄𝘀 𝗮𝗯𝗼𝘂𝘁 𝘄𝗶𝗻𝗻𝗶𝗻𝗴 𝘁𝗵𝗲 𝗥𝗲𝗲𝗱 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝗰𝗵𝗮𝗿𝗶𝘁𝘆 𝗿𝗮𝗳𝗳𝗹𝗲, 𝘁𝗵𝗲 𝗞𝗲𝘃𝗶𝗻 𝗕𝗲𝗹𝗹 𝗥𝗲𝗽𝗮𝘁𝗿𝗶𝗮𝘁𝗶𝗼𝗻 𝗧𝗿𝘂𝘀𝘁 𝘄𝗮𝘀 𝗺𝘆 𝗶𝗺𝗺𝗲𝗱𝗶𝗮𝘁𝗲 𝘁𝗵𝗼𝘂𝗴𝗵𝘁.” Throughout this financial year, four people from the Reed Group are chosen each month to donate £10,000 to a charity of their choice through the Reed Foundation, in celebration of the Reed Group’s 65th anniversary. Darren McLoughlin, Settlement Support Adviser on the AIRE service at Reed in Partnership, chose to make his donation to the Kevin Bell Repatriation Trust, a Newry-based charity which aims to alleviate the financial hardship of bereaved families in Ireland. Darren told us: “The trust provides support with bringing loved one’s home who have sadly passed away abroad. Being from Newry, I know the amazing work this charity carries out. “The Kevin Bell Trust is there when people are at their lowest to provide crucial support, and I believe there isn’t a better charity to receive this generous donation. “I know these funds will help a family in desperate need of support.” #improvinglivesthroughwork #lifeatreed

Our Employability Director Nick Morgan gives his take on today's newly released labour market statistics: "With the latest labour market statistics painting a rather flat picture, it is really important that we focus on the skills and workforce needs of each sector of the economy to drive the economic growth that will create sustainable jobs. "That means high-quality support, tailored employer engagement and a forensic focus on upskilling people so that they have the opportunity to get sustainable jobs of the future. "On the Department for Work and Pensions (DWP) Restart Scheme - where Reed in Partnership is delivering two of the top three services across England and Wales - our skills academies and personalised support are designed to help people develop the skills that employers need." Find out more about Joseph, who successfully found his role on a customer service apprenticeship through the support of the Restart Scheme in the North East: https://ow.ly/cgnC50Usuiq

Episode seven of 'All about business' is available now! In today’s episode James Reed sits down with Andy Cook, CEO of The Centre for Social Justice (CSJ), an award-winning organisation that aims to solve Britain’s most pressing social issues through political change. Prior to heading up CSJ, Andy founded an award-winning charity supporting disadvantaged youth across the Midlands. Since then, he’s become an advisor to several leading philanthropists and CSJ has been awarded social policy Think Tank of the Year for the last two years. Tune in to today’s episode to hear more about the power of small charities and how you can create a brand that locals love. #allaboutbusiness #familybusiness

On Wednesday we were pleased to host the fourth instalment of our Employer Masterclass series, hosted by Reed in Partnership’s senior leaders and in-house experts. The “How to build a diverse and inclusive workforce” session was presented by Nii Thompson, Divisional Director of Reed Citizen Services and Diversity Sponsor for Ethnic Minorities at Reed in Partnership. During the session, Nii was joined by Julie Bury, Head of Organisation Development and Design, to speak about the strategies we have put in place to review the diversity, equity, and inclusion (DEI) process, and together they discussed how to encompass everyone as part of being an inclusive employer. Sundeep Patel, National Account Manager at Reed in Partnership who coordinates the Employer Masterclass series, shared, “We were delighted to have our employability partner Mitie discuss their DEI strategy, and how they have increased awareness and understanding of topics that are important to their colleagues. “We would like to thank everyone who has presented at or joined any of the online sessions, and we look forward to hosting more in the New Year.” Keep an eye on our feed to find out more about the upcoming sessions in 2025. #EmployerMasterclass