This ❤️ ⬇️
Since April 2023, I have had the honour of being the Chief Executive at RS, however I am lucky enough to have been associated with this organisation since 2016 as a non-executive board member and before that spent over 25 years as a customer throughout my career in global industrial manufacturing and services businesses around the world. Each of these roles has given me a unique perspective on the incredible value we can, and do, deliver for all our stakeholders - and particularly our customers. It also highlights the critical importance of truly understanding their needs and the challenges they face in determining the problems we help them solve and how we help them best solve them. During my time as a customer, I relied on RS to provide the products and support we needed to keep operations running smoothly. That experience shaped my belief in the power of customer-centricity. Walking in the customer’s shoes isn’t just a nice phrase - it’s a business imperative. It’s about understanding their challenges, anticipating their needs, and constantly innovating to solve their problems and make their lives easier in an effective and efficient way. My time on the board was equally valuable. It gave me a deep understanding of the inner workings of RS and the culture that drives its success. Now, as CEO, I’m committed to blending these perspectives - seeing the business through the eyes of both the customer and the people who make it all happen. Leading an organisation is about more than steering the ship; it’s about being deeply connected to its purpose and ensuring every decision we make reflects the needs of those we serve. And that we do it in the most efficient way possible, constantly looking at how we can improve and make every day better, for all stakeholders and particularly customers. That’s how we continue to earn their trust - and why I’m so proud to be part of RS. I would love to hear from others in my network too. How do you connect with your customers and your teams to truly understand their needs? How do you improve and make every day better for them? #Leadership #CustomerExperience #Teamwork #Improvement #WeAreRS