Sabio

We almost invested in the wrong CX solution! ❌ If this sounds familiar, Kevin McGachy reveals how Sabio helped a major fire safety company from making a potentially costly customer service mistake - and what we discovered instead. 💡 He breaks down:  - Why new technology isn't always the answer  - How AI revealed the truth about customer behaviour  - What we learned from 25,000 customer calls  - Why looking before you leap could save you money It's a 3-minute read that could save your next digital transformation project. Read more. 👇   #CustomerService #DigitalTransformation #AI #BusinessTransformation #CustomerExperience #Innovation 

Is CX Keeping Up with Reality in 2025? AI and cloud are transforming CX, but success isn’t just about adopting new tech - it’s about getting the fundamentals right. ✅ AI is only as good as the data behind it. ✅ Cloud migration should unlock automation, not just replace old systems. ✅ The human element still matters - agents need better tools and support. Chasing hype won’t drive results. The real winners will balance innovation with CX fundamentals. Stuart Dorman tackles the issues facing CX in his latest blog. Swipe through the carousel to uncover the key points, and read the full blog here: https://lnkd.in/dDSDAzdv #CustomerExperience #CX #AI #CloudMigration #ContactCentre

Sabio AI & Automation Community Days – Coming to a city near you! 📢 We’re taking our AI Community Day on the road! Join us for a day of insights, innovation, and networking with AI & automation experts. If you're driving AI transformation, enhancing customer experience, or optimising contact centres, this event is for you! 📍 London – 5th March 📍 Glasgow – 10th June 📍 Manchester – 8th July Expect expert-led sessions, live demos, and real-world success stories from our clients. Connect with like-minded professionals and explore how organisations tackle challenges through innovative solutions and best practices. 🎥 Watch the video to see what you can expect on the day. 🔗 Register here: https://lnkd.in/e9eVvK-j #SabioCommunityDay #CXCommunity #AI #Automation #CX #SabioEvents

Want to know the secret behind successful CX transformation? It's not about chasing the latest tech trends — it's about following a proven methodology. In her latest article, Sabio’s Angela Clarkson breaks down our three-phase approach that has helped 650+ global brands achieve CX excellence: 1️⃣ Discovery: Where British Airways' AI transformation journey began  2️⃣ Transformation: How HomeServe UK automated 36% of claims, saving £1M annually   3️⃣ Optimisation: See how Vodafone processes 36M calls yearly with 60% containment Real results. Real transformation. Real ROI. Read the full article to learn how our methodology can help you transform your CX challenges into triumphs. #CustomerExperience #CX #DigitalTransformation #Innovation #CustomerService #AI #BusinessTransformation 

Calling all Workforce Management Specialists! 📢 Are you a planning, insight, or transformation expert? Join us at our WFM Community Day in Manchester on Thursday, 13th March 2025! 🔹 Connect with like-minded professionals 🔹 Discuss key challenges in planning & resourcing 🔹 Explore innovative solutions & best practices Don’t miss this opportunity to learn, share, and grow! 📅 Register now and secure your spot: https://lnkd.in/eWhc7-Pi #SabioCommunityDay #CXCommunity #WorkforceManagement #WFM #Planning #SabioEvents

Stuart Dorman, our Chief Innovation Officer, has been selected to join the Retail Trust Ambassadors and Senior Leaders Programme in what is further evidence of Sabio’s commitment to support the retail industry. 🎉   The Programme brings together over 50 senior leaders who share a common passion: putting people at the heart of everything the Retail Trust does. As an ambassador, Stuart will be part of an influential network working to raise awareness, promote crucial fundraising initiatives, and drive meaningful change in the retail sector, including support for contact centre agents on the frontline every day.    Join us in congratulating Stuart! 👏   #RetailTrust #Leadership #Retail #Innovation #CommunityImpact #RetailIndustry

We’re excited to attend The Utility Week Customer Summit 2025 on 25th February! 🙌 This year’s theme focuses on the evolving challenges in utilities - bill pressures, shifting competition, and the growing role of energy networks. Collaboration is key to rebuilding trust, driving innovation, and enhancing customer experience. If you're around, come and say hello at our stand! 👋 #UtilityWeek #CustomerService #Utilities #Innovation

We're thrilled to share how we helped Churches Fire & Security transform their customer service operations through AI-powered Intent Capture & Analysis (IC&A). 🎉 ✅ The results?  - Analysis showed 17% of 25,000 customer calls - over 16,000 annually were requests to test fire alarms, which could be automated through their online portal - Instead of rushing into costly tech investments, our IC&A solution helped Churches make data-driven decisions that solved their customers' needs We're proud that our IC&A solution has had such a positive impact on Churches and its customers! 🙌 Read the full story here: https://lnkd.in/eAUAWHXz #CustomerExperience #AI #Innovation #DigitalTransformation #CustomerService #Technology

How Benenden Health Transformed Customer Service with Sabio 📽️ This video case study showcases Benenden’s successful migration to Genesys Cloud, demonstrating how cloud contact centre infrastructure can drive operational excellence and enhanced CX. Hear from key stakeholders: ✅ The Head of Digital Transformation shares strategic insights into their cloud migration journey ✅ The Resource and Capacity Planning Manager discusses operational improvements ✅ Contact Centre Managers and Advisors offer ground-level perspectives on daily impacts Plus, see how the Sabio Time-Off app, a tool designed to easily manage time off allowance in a busy contact centre, thus improving agent wellbeing. https://lnkd.in/eH97AMPV #CustomerExperience #CloudContactCentre #DigitalTransformation #GenesysCloud

Why Customer Experience Needs a Reality Check in 2025 💡 With 2025 now firmly underway, the CX industry stands at a fascinating crossroads. In his latest article, our Chief Innovation Officer, Stuart Dorman, explores six critical topics that every CX professional should be thinking about: 1️⃣ How Agentic AI is transforming contact centres - and why implementation matters more than ever  2️⃣ Why tech giants are aggressively entering the contact centre space  3️⃣ The crucial role of data as both fuel and foundation for CX success  4️⃣ Cloud migration pitfalls and how to avoid buyer's remorse  5️⃣ The growing pressures on frontline staff and why we need to act  6️⃣ Getting back to basics: Why fundamentals still matter Read the full article to discover why the CX industry doesn't need another revolution – it needs evolution, grounded in reality and focused on delivering genuine value. #CustomerExperience #CX #AI #ContactCentre #Innovation #Technology #Leadership