Sentient Machines

How Digital Jersey is developing an #AI plan that will not only help local companies upskill their workers, but will also help increase #productivity across the public sector and #financialservices industries. Via Jersey Evening Post https://lnkd.in/gtmMCN2d

Last few days! Unlock deeper, more detailed insights into your customers and their needs for FREE with a one month no-strings trial of our cutting-edge conversation analytics available this January. Sign up to see our platform in action and its immediate impact on reducing customer churn, uncovering trends, increasing #sales conversions and much more. Email hello@sentientmachines.tech to grab your free trial spot. #AI #nlproc

"...due to rapidly changing demographics, geopolitics, technology, and customer needs, companies face increasing pressure on their business models. The ability to identify and shape emerging customer demand with sufficient velocity is becoming the key differentiator between extraordinary and ordinary performance." A look at the three fundamental questions business leaders need to address to deliver a successful #AI-powered organisational transformation. Via World Economic Forum https://lnkd.in/ekyXJbax #cx #artificialintelligence

"For companies to use #AI well, they need accurate, pertinent, and well-organized data. Too often, though, they either don’t collect the right information, or it is so inaccurate and poorly managed that it isn’t useful. The leaders we talked to invest in systems and processes to make sure that doesn’t happen." After surveying over 100 companies on their use of AI, Bruce Lawler, Vijay D'Silva and Vivek Arora share what separated the highest-performing companies from the rest. Via Harvard Business Review https://lnkd.in/gr99VG_H #cx #deeplearning

Improve QA efficiency, reduce compliance risk, identify #vulnerablecustomers in real-time and much more with Sentient QA & Comliance. With our unique algorithms capturing both lexical and acoustic sentiment, we offer high-quality insights to help you identify vulnerability and prioritise service to those most in need. Get in touch to find out more and arrange a free demo. https://lnkd.in/gYBPZNj #AI #contactcentre #nlproc

"CX success happens when companies let #AI handle the heavy lifting while people focus on what humans do best — solving problems with empathy and creativity." Jim Boitnott explores why pairing AI’s precision with human empathy and brand personality is the winning formula. Via CMSWire https://lnkd.in/dmw988y7 #customerexperience #deeplearning

"We've used speech analytics before, but your platform goes to another level of depth which is transformative for our business." - Head of Customer Engagement Read how our AI-powered insights have helped clients in the #financialservices sector identify their most urgent complaints, automatically detect #vulnerablecustomers, make significant cost savings, spot emerging trends and much more. https://lnkd.in/g_seM4c #fintech #cx #contactcentre

Looking to get deeper and more detailed insights about your customers in 2025? Try out our AI-powered conversation analytics for free with a one month no-strings trial this January and elevate your customer experience, boost agent productivity, improve QA efficiency and much more. Spots are limited so get in touch now to grab your free trial spot. Email hello@sentientmachines.tech to get started. #cx #contactcentre #nlproc

"...if 2023 was the year where everyone raced to ensure they were consumer duty compliant from day one, then 2024 may be remembered as the year the industry began to truly recognise what consumer duty meant from a regulatory perspective." A look at how the FCA's #consumerduty and its ongoing focus on how firms treat #vulnerablecustomers is impacting financial services firms going into 2025. Via FT Adviser https://lnkd.in/e3iXcQWV #cx #regtech

"When you use conversation analytics, you’re not just improving interactions - you’re realigning your incentives. Instead of rewarding more calls, longer calls, or more seats, you’re focusing on outcomes that matter: happier customers, faster resolutions, and long-term loyalty. It allows you to incentivise for more efficient conversations that lead to happy customers and agents." Sentient Machines CEO and Founder Dr Danica Damljanovic looks at why #callcentres are stuck in a world of suboptimal customer experiences, and explores how AI-powered conversation analytics can deliver the valuable real-time insights needed to drive customer happiness and operational excellence. https://lnkd.in/emvR7UUB