Service Insights Ltd

Measuring Research Impact That Matters I really enjoyed presenting yesterday at the British Academy of Management conference on the topic of “Measuring Research Impact That Matters” with my colleagues, Prof Flavio Hourneaux Junior, University of São Paulo, Brazil and Dr Luisa Huaccho Huatuco, University of York, UK. Whilst both academics and practitioners undertake business management research to create new knowledge aimed at better understanding organisations and making positive contributions to society, their research aims and motivations often do not align. For example, academia encourages academic journal output which practitioners cannot easily access, whilst practitioners often don’t share new research knowledge to retain competitive advantage. There is, however, a fantastic opportunity for academia and practice to work together to achieve mutual research aims to the wider benefit of business, organisations, and society. I’m really looking forward to discussing this topic and more during the rest of the BAM conference this week. Dr Simon Williams, Managing Director, Service Insights Ltd

“It’s time to address data challenges in social housing” - Find out why current applications of technology may be acting as barriers to delivering good service in social housing. See our research published in Housing Executive Magazine at: https://lnkd.in/ewwYTsVG

Delighted to have Dr Simon Williams present our 'Customer of the Future in Social Housing' research today as part of the Housing LIN Virtual Summit "A Festival of Ideas". With thanks to Jeremy Porteus and the rest of the team at Housing LIN - check out their full week of excellent sessions running 26th February to 1st March 2024 (https://lnkd.in/e3nSJm_u)

Delighted to announce that Housemark and Service Insights Ltd have launched a new satisfaction and feedback service. To find out more, click here https://lnkd.in/eff5nK58

We were delighted to see Dr Simon Williams, Managing Director of Service Insights Ltd cited in the Housing Ombudsman's latest Spotlight report on "Attitudes, respect and rights" published in January 2024. To read a copy of the report, see visit: https://lnkd.in/e3ZeeXYq