Sigma Connected Group

Making complaints management more sigma* *apparently it means cool now #sigmanotsigma #genalpha #slang #complaints #customerexperience #customerservice #outsourcing 

Here’s how the cool kids do customer acquisition 😎  What do you think are the best ways to build long term customer loyalty? #sigmanotsigma #genalpha #slang #customerservice #customerexperience #outsourcing #callcentre #customeracquisition #marketing

Sigma: adjective (cool) e.g. ‘A sigma way to do debt collection’ #sigmanotsigma #genalpha #slang #collections #outsourcing #callcentre #bekind

❓Have you heard❓ Gen Alpha are now using ‘Sigma’ as a synonym for ‘cool’ (!!) So what do you think #Sigma customer services look like? Here’s our take… #sigmanotsigma #customerservice #customerexperience #outsourcing #callcentre #genalpha #slang

With the festive rush ahead, social media will be buzzing with customer queries and complaints. Managing it can be tough, so in this months #newsletter, we've created a guide with key dos and don’ts that you can use to enhance that #CustomersSatisfaction and #loyalty. Also this month we meet Rob Sawle, our #utilities expert; and ask the question - can you really trust an outsourcer to manage your #CustomerComplaints? Don't forget, you can get these insights directly into your inbox by subscribing here: https://lnkd.in/e8qd-5J9

🔊 74% of adults say they feel more connected with a business when they can contact that business on social media 💡 Social media is a very important business tool to many, especially when it comes to complaints. As a result of this trend, it’s become more important than ever for businesses to engage on social media platforms in a way that turns negatives into positives for customers. Take a look at our social media guide to understand what you’re doing well and where you can improve 👉 https://lnkd.in/exQRZzKa #complaints #socialmedia #outsourcing #customerservice

🔊 Have you ever wondered what the value of a human first approach can bring to your customers? Automated digital services might seem like an efficient solution at first glance, but real people are paramount to creating a quality customer service experience. #customerexperience #customerservice #outsourcing #callcentre

🔊 We don’t need to tell you how a badly handled complaint can be detrimental to your business. We can help your business by handling them quickly and efficiently, allowing your team to focus on other matters while you leave your customers or residents in the best possible hands. Take a look at our guide below to see how handling complaints efficiently leads to happy and satisfied customers, landlords and tenants. 👇👇👇 #complaints #customerexperience #customerservice #outsourcing #housing

Folkestone & Hythe District Council (FHDC) have fantastic support available for their residents who need it. In a bid to reach more eligible residents, FHDC partnered with ReachOut, our service which focuses on engaging and supporting disengaged residents struggling with debt.   Initially supporting residents with Council Tax arrears, ReachOut has been able to increase engagement with FHDC residents, helping the council to offer further support to those who were previously going without.   Find out more about our ReachOut service here 👉https://lnkd.in/e4_hHuRk #empathy #vulnerability #outsourcing #problemdebt

🔊 With millions of people across the country experiencing financial difficulty, handling your collections process in a way that identifies key vulnerabilities is crucial. At Sigma Connected, we believe that the right collection strategy can help safeguard customer well-being while simultaneously protecting your business. Here’s how 👇👇👇 #collections #vulnerability #outsourcing #callcentre