Transreport

How Smart Businesses Are Elevating Customer Experiences 💡 Every industry encounters inefficiencies that frustrate customers, overwhelm teams, and impact revenue. The result? • Customers wait too long • Teams react instead of prevent issues • Disjointed systems create unnecessary barriers Take travel and tourism as an example: 33% of people cite delays as their biggest frustration when flying. But this challenge extends beyond transport. Every sector, from hospitality to retail, experiences similar issues when services are not designed around people’s needs. Now, imagine a different approach. 💭 • Hotels welcoming every guest seamlessly • Venues ensuring events are stress-free for all customers • Travel that is enjoyable, accessible and inclusive The businesses leading the way are streamlining efficiency and personalising experiences to create frictionless, customer-first services. Want to know more? Read our latest article, 5 Ways to Personalise the Customer Experience. #TransreportGlobal #Personalisation #Technology #CustomerExperience #Business #Travel #Transport #Tourism #Hospitality #Leisure #Retail #Events #Accessibility #Inclusivity #Innovation #OperationalEfficiency

Attention Airports! ✈️ Struggling to streamline airport operations while ensuring seamless passenger experiences? Dealing with delays, operational, and accessibility challenges? We know these issues impact passenger experience while affecting your bottom line and brand reputation. The good news? It doesn't have to be this way! 💡 With Transreport’s technology, you can streamline your operations, enhance accessibility, and increase customer satisfaction. How we help: ↳ Smoother operations – Optimised resource allocation and simplified assistance processes ↳ Proactive solutions – Pre-notifications to keep delays to a minimum ↳ Data-driven improvements – Track issues, reduce complaints, and stay compliant Why it matters: ↳ Increase customer loyalty with inclusive experiences ↳ Cut unnecessary costs and maximise returns ↳ Protect your reputation and stand out in a competitive market Want to know more? Get in touch today: https://lnkd.in/ePanHU5W Alternatively, contact our team Rossano Procopio or Carmine Chiuchiolo - let’s create empowering travel experiences together! [Image 1 Description: Heading “Attention Airports”, subheading “The Smarter Way to Assist Passengers & Optimise Operations” and a photo of a plane viewed from an airport lounge window with glowing sunlight conveying opportunity and possibilities.] [Image 2 Description: Heading “Challenge vs Solution”, box titled “The What” with 3 points “Enhance customer experience and increase loyalty”, “Reduce costs and penalty fines”, “Protect brand reputation”. Adjacent box titled “The How” with points “Streamline ops for smoother assistance”, “Pre-notification minimises delays”, “Optimise efficiency, reduce complaints”.] #TransreportGlobal #Aviation #Airport #Accessibility #Travel #Inclusion #Technology #Impact #OperationalEfficiency #CustomerExperience

Creating A New Global Accessibility Era! 💡 Our Chief Technology Officer Jim Beattie reflects on the importance of co-creating solutions that facilitate more inclusive access to travel, connections and experiences. Jim unpacks: • How co-design principles drive innovation and lasting impact • Breaking down barriers through technology • Empowering equitable access to travel and experiences Learn more below! #TransreportGlobal #Technology #Innovation #Accessibility #Travel #Transport #Hospitality #Experience #Impact #Inclusion #Disability

Let’s Shape An Inclusive Future Of Travel! The ABTA Accessible Travel and Tourism seminar highlights accessibility as an industry-wide responsibility. At Transreport, our technology empowers safe, confident access to travel and experiences. It is fantastic to see the industry coming together to explore the importance of prioritising inclusion. The discussions happening today reflect the work we do every day: • Breaking down barriers through innovative solutions • Supporting travel and transport providers to streamline their operations and deliver outstanding customer service • Transforming travel accessibility to create more inclusive experiences for all Let’s keep the conversation going! 💡 #TransreportGlobal #ABTA #Accessibility #Travel #Tourism #Transport #Aviation #Airport #Airline #Rail #Disability #Inclusion #AccessNeeds #Technology #Innovation #Impact #Experience

Transreport’s Acceleration in Japan! 🇯🇵 Following a transformative rollout of our staff-side technology with Hankyu Corporation in April 2024, our staff interface is integrated across all 87 Hankyu stations, facilitating 22,000+ monthly assistances. Next Stop: Passenger Assistance Web! 🚆 Continuing our expansion in Japan, we are thrilled to announce the upcoming launch of Passenger Assistance Web with Hankyu this Spring! Our platform will empower passengers to communicate their access needs ahead of journeys, creating more inclusive experiences for all, and marking another major milestone in our mission to democratise travel worldwide! "We are proud to be partnering with Hankyu, who are renowned for both their exceptional customer service and forward-thinking approach, consistently achieving the No.1 ranking in customer satisfaction for 16 years." – Natsuko Kikawa, Head of Japan, Transreport 💬 Read more: https://lnkd.in/e_uYX-eP Link to Japanese press release: https://lnkd.in/e6TcXwY4 [Image Description: Heading “Transreport's Acceleration in Japan!”, subheading “Transforming Travel with Hankyu Corporation”, Transreport logo and a photo of a woman on a train, smiling at her phone.] #TransreportGlobal #HankyuCorporation #Japan #PassengerAssistance #Technology #Innovation #Disability #Inclusion #AccessNeeds #Accessibility #Travel #Experience

The Key to Global Implementation! 🌍 🔑 Transreport’s COO Waleed Ahmed was recently featured in Business Reporter; sharing strategic insights into scaling our accessibility technology solutions across diverse global markets. Key highlights:  •Localising a universal solution   •Seamless ecosystem integration  •The power of co-creation Read more at the following link: https://lnkd.in/e_t2f6ru [Image Description: Headings “A COO’s Perspective” and “The Key to Global Implementation” with a monochrome photo of Waleed Ahmed, smiling warmly. Black and white background with the Transreport logo bottom left.] #TransreportGlobal #Business #Strategy #Accessibility #Technology #GlobalExpansion #Innovation #Integration #Implementation #Impact #Inclusion #Travel #Experiences #MultiModal #Platform #Solution

How Do We Define Accessibility? 💡 We sat down with Nick Wilson, the Disabled Adventurer, and Emma Partlow, Transreport’s Director of Consumer Engagement and Policy, to discuss the highly anticipated screening of Nick’s Project RockClimber. This groundbreaking documentary will chronicle Nick’s ascent of Mount Snowdon in a custom-engineered power chair, underscoring the importance of technology for redefining access to experiences. In this exclusive interview, Nick and Emma explore: • How innovation plays a key role in creating inclusive experiences • Why definitions of accessibility must consider equity and empowerment • The role of technology in fostering autonomy and adventure Read the full interview at the following link: https://lnkd.in/e7Ec_h4D [Image 1 Description: Nick Wilson, smiling atop Mount Snowdon in RockClimber with a quote "This project was about pushing boundaries, scratching that itch for adventure, and proving that the outdoors could be accessible on my own terms."] [Image 2 Description: Emma Partlow, smiling with her assistance dog Luna in front of a glowing backdrop of skyscrapers.] #Transreport #Accessibility #Technology #ProjectRockClimber #Inclusion #Experiences #Disability #Equity #Innovation #Impact #Transformation

Transreport Global Digest is back! 🌎 In the latest edition, we explore strategic insights into our Innovation Impact to date - plus what to expect from Transreport in 2025! Don't miss the latest instalment of "The Team Tells All" with Daniel Hobden unpacking the importance of purpose-driven profitability for an even bigger social impact. Subscribe for unmissable quarterly updates: https://lnkd.in/ejBXpm6j Thank you to our clients, end-users, and investors Puma Growth Partners and Pembroke VCT for your continued trust and support. #TransreportGlobal #Accessibility #Technology #Travel #Transport #Tourism #Innovation #Impact #Experiences #Disability #Inclusion #Equity #Strategy

East Midlands Airport: The Power of Partnership! 💡 Ravinder Lall, Transreport Head of Product, unpacks our collaboration approach and the importance of being an active strategic partner. Learn more about our recent launch with EMA at the following link: https://lnkd.in/gKdv9ux5 [Video Description: Heading “Let’s talk East Midlands Airport with Ravinder Lall, Transreport Head of Product”, Transreport logo, footage of a a cloud bank viewed from a plane window. Video transitions to the same background with Ravinder speaking and captions on the screen. This format continues with clips of Ravinder, footage of a plane travelling towards East Midlands Airport, animated graphics of a technology blueprint, customer satisfaction stars, and a plane circling a globe. The last frame has the same view as the first but text reads “Read more, Link on post” with a pulsing link button and the Transreport website.] #TransreportGlobal #PassengerAssistance #Technology #EastMidlandsAirport #EMA #MAG #Aviation #Airport #Accessibility #Innovation #Travel #Transport #CustomerExperience #Partnership

We are LIVE at East Midlands Airport! 🎉 We are thrilled to announce that Transreport's staff-side Passenger Assistance technology is officially LIVE with East Midlands Airport! Today underscores the collective efforts of our teams. We would like to extend another huge thank you to Chris Drury, Mike Grimes, and the entire team at EMA for their continued collaboration and support. Together, we are setting a new standard of air travel accessibility for all. Read more about our launch with EMA here: https://lnkd.in/ekDDHTu4 [Image Description: The Transreport team and EMA team standing together, smiling warmly after a productive day.] #TransreportGlobal #EastMidlandsAirport #Innovation #Accessibility #Inclusion #Impact #PassengerAssistance #Technology #Travel #Experience #EMA #MAG #Disability #AccessNeeds #Assistance