TSB Bank

“There are so many barriers for people trying to escape domestic abuse, but we can help make sure money is not one of them. It started for me when a woman came in to open a bank account, and failed our standard ID check. She was using a PO Box number instead of a normal street address, and it was flagged on our system. That’s when I was introduced to TSB’s access to banking scheme, which lets people open an account without the usual ID. It means someone doesn’t have to reveal the location of a refuge where they're staying after running away from a violent partner for example. Since then I have been working with a domestic abuse charity in Manchester, helping victims and survivors start to rebuild their lives. Being able to open a bank account can be a key part of that, especially if their finances have been linked to their abuser. Some victims have never been allowed to control their money, so a new account of their own means they can have their wages or benefits paid, and they can also access our Flee Fund, which is a grant of between £50 and £500 to pay for what they need to escape. Many victims leave with absolutely nothing, so it could pay for clothes and toiletries, or perhaps a train ticket to another part of the country where they can stay with family. Most of the victims I meet are women, but we have helped men too. Some are referred by the charity, and some just walk in off the street. Anyone can be a victim, so until you speak to them, you don’t know if someone has come in for some mortgage advice, or to ask for your help to escape a violent partner. I sit with them, and we go through what they need. I don’t rush them - we sit in a quiet, private area, with a cup of tea, and I let them explain in their own time. There is no judgement, just a listening ear, and reassurance that we are there to help, and that their personal information will be protected. No survivor’s story is the same, so it’s all about listening, understanding and finding a way forward. Sometimes there are children involved, which breaks your heart, and you do hear some harrowing things, but it just makes you more determined. Being given the space to help in this way makes me really proud to work at TSB. It’s not just about signalling - we can offer real, practical help with the Flee Fund, access to banking, and things such as non-geographic sort codes so abusers can’t trace victims through their bank details. These people are amazing - they have had to be incredibly brave to escape, sometimes after decades in a violent relationship. They may have nothing, they are at rock bottom, but they have taken the first step to rebuilding their lives and it’s a privilege to be able to help them along the way.” Claire Anderson, Money Confidence Supervisor #ProudToBeTSB

“Everything was fine up until March 2021. I went to run and my legs wouldn’t move correctly. I fell over. After physio and GP appointments, I was told something wasn’t right. The GP referred me to neurology and, because of the pandemic, I managed to get an appointment the next day. As soon as I went to see him, he suspected it was MS. That led to a huge number of tests over the next four months, and in November I got the diagnosis of MS. It was quite a short journey from my initial appointment to my diagnosis. Within that time, I went from being a bit wobbly to walking with a cane, then a crutch, then two crutches - quite an impact on my mobility. I do consider myself lucky that I was able to get a diagnosis so quickly. I’m part of an MS support group and some of the members there are at a 12-month wait for an initial appointment. I’m not a home-working person at all, so I went back into the office as soon as I could. In terms of adjustments, both TSB and my line manager were fantastic. There were all the ‘standard’ adjustments on my desk, chair, and monitors, but there were also all the other common-sense changes as well - having my desk near the kitchen, toilets, and lift. It’s the little things that make all the difference. Big adjustments were also made - there used to be three big heavy fire doors between my desk and the lift, so my manager was proactive in investigating a solution. Quite quickly all the doors became automated. In terms of non-physical adjustments, I have regular appointments and doing a compressed week has been a massive help. AI has become a big help too - I have been included in the Microsoft Copilot trial. As someone who can struggle taking notes, part of the tool that is particularly useful is the function to take minutes of a meeting then summarise and provide actions against the attendees. Its speed and accuracy are both amazing and scary!" It’s great that I’m partnered with the TSB Ability network too, which allows me to give presentations about my condition and how it affects me and my work. It’s all about having that colleague awareness that my condition comes with invisible symptoms too - like memory lapses - and understanding what that might mean. TSB is a member of the Business Disability Forum, a business membership organisation focused on supporting disability inclusion. This really highlights TSB’s commitment to being a disability-smart business and gives access to advice and support on disability inclusion, helping to remove barriers for disabled employees. As part of that I participate in events and workshops to share what works, and what doesn’t, in a safe and confidential space, and feedback on anything I might have learned to the TSB Ability network.” David Adam, Manager, Data Management, TSB #ProudToBeTSB #PositivelyPurple

We are delighted to announce the appointment of Marc Armengol as the bank’s new CEO, following the departure of Robin Bulloch who after a 45 year career in retail banking is retiring in early 2025. Since becoming CEO three years ago, Robin has successfully transformed the customer experience, and delivered record financial results in consecutive years. Marc is well known to TSB. He served as Strategy Director, and a member of the TSB Executive Committee, from 2018 to 2021, and has been a member of the TSB Board since 2022. Marc is expected to rejoin TSB in early 2025 and will work with Robin on an orderly handover. Commenting on the appointment, TSB’s Chair, Nick Prettejohn said: “We’re grateful to Robin for his outstanding contribution not only to TSB but also to retail banking for more than four decades. Robin leaves TSB a successful, simpler, stronger and more customer-focused bank and we’re well positioned for the next phase of growth. He hands over the baton to Marc who is a proven leader and knows TSB well. As an established TSB Board member, I’ve always admired Marc’s ambition for the future of TSB and its customers. Marc’s appointment will allow us to build further on the progress of recent years.” On rejoining the bank Marc said: “I’m delighted to be rejoining TSB – a leading challenger bank and trusted brand that is delivering Money Confidence for millions of customers every day. I’m looking forward to building on the great work and passion and commitment of TSB colleagues to continue to unleash TSB’s potential and deliver even more for customers.” #ProudToBeTSB

A message from our CEO, Robin Bulloch To mark #EconomicAbuseAwarenessDay, I was pleased to join Safeguarding Minister Jessica Phillips MP and Economic Secretary Tulip Siddiq MP in the House of Commons, alongside Surviving Economic Abuse (SEA) – kindly hosted by Matthew Patrick MP. With 1 in 5 people having experienced domestic abuse, we launched the #TSBFleeFund, two years ago now, to provide customers and colleagues who are victim-survivors with up to £500 to pay for essentials to escape – like travel, accommodation, and food. To date we’ve supported over 450 people – just under half of whom were fleeing with children. But, as I’ve set out for PoliticsHome (https://lnkd.in/eff_GgR8), the horrendous rate of abuse means we must all go further, across sectors, to support victim-survivors. #NoExcuse #ProudToBeTSB

We’re celebrating winning the FT Adviser Five Star Service Award five years in a row! It shows our TSB Mortgage Intermediaries long-term focus on providing exceptional service for brokers and customers. We're listening to our brokers to help us deliver more flexible lending criteria to support the needs of their clients. Also, our regional case management teams offer brokers specialist processing and underwriting support with local expertise, helping us provide confidence and build stronger relationships. Thank you for voting for us! #ProudToBeTSB #FTAdviser #TSBIntermediaries #FASA2024

This Carer’s Rights Day, we’re supporting new research (https://lnkd.in/eSmAGqzD) with Carers UK on the impact of caring on employment and calling for more employers to offer paid carers leave to the nearly 3 million working people juggling their careers with caring for a loved one. 👉Currently, over half of working carers say they can’t afford to take the unpaid leave they’re entitled to. 👉 Just under half say they have already had to reduce their working hours. At TSB we’re proud to offer our colleagues who are carers up to 70 hours of fully paid leave per year, alongside a wider package of support. It means colleagues have the flexibility they need to fulfil their carer responsibilities, while also progressing their career. And for TSB, we benefit from retaining our colleagues’ skills, knowledge and talent. Thank you Helen Walker and Carers UK, Employment Rights Minister Justin Madders MP and Anna Dixon MP for joining our Chief People Officer Ariam Enraght-Moony and our brilliant TSB carers Clair Canvin, Michelle White, and Katie Leaning to launch the research in Parliament last night. #ProudToBeTSB #CarersRightsDay

Earlier this month, in partnership with FinTech Scotland we welcomed 8 fintechs from across the UK to our head office in Edinburgh for the next phase of our TSB Labs programme. With the spotlight on Open Banking we are working with our fintech partners to deliver Money Confidence to customers, offering them a more personalised experience and access to a range of financial products such as savings, insurance, investments and pensions. #Fintechs AperiData, Credit Canary, FinProxy, Good With, MyArk, Sikoia, TellJO, truzy

Earlier this week our Fintech and Open Banking Lead Adam Betteridge sat down with Daniel Rose, founder of Doshi a successful applicant to the TSB Labs programme to chat to him about how things have been going. AB: Nice to see you again, Dan. Could you start by reminding us what Doshi is and the journey the company has been on? DR: Great to see you, Adam! Absolutely, Doshi is a gamified financial education platform focused on helping people to build their money confidence. Over the past three years, we’ve been working with schools, credit unions, and banks to empower the next generation with essential budgeting, saving, and investing skills, which we believe are more important than ever, especially in times of economic uncertainty. AB: Empowering the next generation is really important to us at TSB too, could you talk about the impact the work you’re doing in schools is having? DR: When we launched Doshi, we were struck that less than half of UK teachers educate students on basic financial skills. Unfortunately, most teachers don’t get formal training or budget resources to engage students with finance. Meanwhile, we’ve seen strong interest from students eager to learn about managing money. So, we view Doshi as a tool to bridge the financial education gap—our app empowers institutions to provide accessible, fun, and rewarding financial education without requiring teachers to deliver educational content. AB: That sounds like valuable work. As we know, you joined TSB through our Fintech Labs programme. Can you tell me about that experience and what it’s been like working with TSB so far? DR: Overall, it’s been an exciting journey for us. Before working with TSB, we hadn’t yet collaborated with a top retail bank. But from the start, the TSB team welcomed us as partners, guiding us through the process, introducing us to key stakeholders, and helping us work across departments. They shared their strategy, provided regulatory insights, and streamlined the onboarding process. We truly felt like part of the TSB team! AB: Thanks, Daniel. As you know, we place great importance on collaborating with fintechs like Doshi to bring exciting new solutions to market. To wrap up, is there any advice you’d like to give to fintechs in this year’s programme or those considering applying for next year’s Labs? DR: As founders, we often want to push our ideas forward and only focus on scalable approaches. But early on, we learned the importance of adapting our proposition and working closely with the TSB team to ensure alignment and buy-in across the board. I believe this collaborative approach played a huge role in solidifying our partnership with TSB. #Fintech #TSBLabs

Building Inclusion at TSB: A Journey Towards Diversity "Having spent 15 years in TSB branches before transitioning to head office in 2014, I was taken aback by the contrast in diversity. The branches I’d worked in had always reflected our diverse customer base, but this was not mirrored in our London head office. I helped pull together a small team to look at why this might be and what began as a recognition of a gap, evolved into a passionate drive for change, something that we are seeing bear fruits today in a much more diverse business. I joined our TSB Inclusion Network and we started talking to senior leadership about the need for increased focus on Black and minority ethnic representation. These conversations laid the groundwork for establishing the TSB Ethnicity Network. Our mission was clear: to challenge and assist the business in fostering a diverse, inclusive environment where everyone feels safe to discuss issues openly. As a network, we pushed for diversity targets which TSB adopted in 2021 and have made good progress on since. We also hosted events to engage the broader TSB community on topics around race equity. We've been fortunate to welcome influential speakers like Michael Holding, David Olusoga, and Dame Floella Benjamin, whose powerful messages transcend race and gender, sparking momentum and shifts in conversations. This year’s Black History Month focusses on ‘Reclaiming the Narrative’ and we’re taking a new approach. Instead of celebrity speakers, we're featuring a panel of TSB colleagues sharing their personal experiences. While external speakers can motivate, there's a profound impact in hearing firsthand accounts and lived experiences from inside TSB, something we can do as our team is so much more diverse today. The TSB Ethnicity Network may not be present in every room daily, but our goal is to ignite essential conversations that persist beyond our direct involvement. We want to empower all colleagues, from all ethnicities to share their perspectives. Together, we are paving the way for continuous dialogue, fostering an environment of inclusion and representation for all." Adam Beddoe Operational Risk Manager, TSB #Diversity #Inclusion #TSB #EthnicityNetwork #BlackHistoryMonth #BringOnChange #ReclaimingNarratives

Our priority remains to support and protect innocent victims of fraud. That’s why TSB customers won’t pay £100 excess on claims where we refund. For more info about the new rules and how to protect yourself against fraud, head over to our Fraud Prevention Centre: https://lnkd.in/eDgnj9Jp