UCISA

The judging for the UCISA Awards 2025 is well underway! Our team of judges are reading through all your submissions, and we will be announcing the shortlist next month.   Watch this space for the shortlist announcement! #UCISA25

🚀 Bookings Open for SSG25: Getting Better All the Time: Sharing Journeys to Excellence in IT Support! 🚀 📅 Date: Thursday 3rd and Friday 4th July 2025 📍 Venue: Hilton Liverpool City Centre 🎟️ Early Bird Rate (available until 30th May): https://lnkd.in/eU8PcGwB Join us in Liverpool for the UCISA SSG25 Conference on a Magical Mystery Tour exploring the myriad ways our community is pushing the boundaries of what’s possible in IT support. This year’s theme, Getting Better All the Time, celebrates both the incremental and transformative steps that lead to excellence. From overcoming the challenges of the COVID-19 pandemic to adapting to remote work and navigating sector shrinkage, our sector has shown remarkable resilience. Now, it’s time to move beyond survival and strive for the highest standards in our work. If you have not booked your place yet, ensure to book before 30th May 2025 to take advantage of the discounted early bird rate! For those that has booked to attend the conference, you can nominate a colleague from your institution for a PlusOne Bursary funded place regardless of whether they have attended previous UCISA conferences by completing the PlusOne nomination form on our website. Further information on the UCISA PlusOne Bursary Scheme can be found here: https://lnkd.in/e3NEQJTi We look forward to seeing you at SSG25! #SSG25 #ITSupport #HigherEducation #UCISA #connect #share #transform

📣SSG25: Call for speakers now open! 📣 UCISA Institutional Members can now submit a proposal for an opportunity to present at UCISA Support Services Group Conference (SSG25) via this online form <https://buff.ly/3C6rIqV>. Submission deadline is Friday 4th April 2025. The theme for UCISA SSG25 Conference, Getting Better All the Time, celebrates both the incremental and transformative steps that lead to excellence. From overcoming the challenges of the COVID-19 pandemic to adapting to remote work and navigating sector shrinkage, our sector has shown remarkable resilience. Now, it’s time to move beyond survival and strive for the highest standards in our work. We are excited to hear from speakers to share their stories in the following areas: • Best Practices: Tell us about your methods and strategies that have helped you to achieve or maintain excellence. • Service Management: How have you coordinated and optimised your service delivery to ensure consistent, high-quality experiences for all. • Staff Development: We want to hear from leaders who have led new staff development initiatives and team members who been a part of them. • End-user Computing Lifecycle Management: We'd love to hear from people who have been working on this hot-button issue, are you excelling at this yourself or have you moved to a white-glove service? • Looking after ourselves: Prioritising self-care and well-being has never been more challenging yet never more important, how do you manage it? • Diversity and Inclusion: The community needs to hear from you if you have successfully fostered an inclusive culture that values diverse perspectives and backgrounds. • Educational Technology: Have you introduced new and groundbreaking technologies to enhance teaching and learning this year? If so, get in touch! • Service Culture: Embedding a resilient, adaptable culture that prioritises customer service; while maintaining a positive environment for our teams is a challenge we all face, do you have a story about this to share? • Delivering services in challenging times: We want real-life examples of how you are navigating disruptions like legacy technologies, financial pressures, staffing shortages, and beyond. #SSG25 #ITSupport #HigherEducation #UCISA #connect #share #transform

Join us on Thursday 23rd January for the UCISA Security Group webinar ‘MDR (R)evolution: The Good, the Bad, and the Ugly’. Jan Berver, Group Security Architect at ITGL will guide us through the evolution of Managed Detection and Response (MDR) into a comprehensive suite of easily accessible services that are increasingly replacing traditional managed SOC offerings in the education sector. The emergence of XDR technology platforms has further enhanced this approach, providing a proven, cost-effective MDR-XDR blend that stands as one of the most powerful tools in fighting digital crime. However, it's important to note that not all MDR services and XDR solutions are created equal, and there are limited standards for evaluating them. During this session, we'll explore the latest developments and capabilities of the MDR-XDR combination, specifically designed to tackle emerging risks, diverse technological environments, and the unique processes of various institutions. Additionally, we'll delve into common requirements gathered from extensive market experience and evaluate how effectively the MDR-XDR combination addresses these needs, highlighting areas where it may excel or occasionally fall short. Thank you to ITGL for sponsoring this event. #ucisa #security #connect #share #transform This webinar is free to attend for UCISA Institutional Members. Further information and booking details can be found here: https://buff.ly/4h5G2in

Join us next week, 15th January, for 'Spotlight on Student Management: Highlights across the student journey, and how through collaboration and true partnership real value can be achieved in delivering the student experience'. This webinar is free to attend for UCISA Institutional members. Join the team at University of Lincoln to gain an understanding of their journey so far as the first Technology One Student Management UK customer. Step through a presentation of highlights across the student journey taking a glimpse at the functionality that has been key to the success thus far. You will hear from the team who made it all happen and what lessons were learned along the way. We will also take time to understand what comes next for this unique partnership as the University seeks to drive business value and paves the way for others to follow. Further information and booking here: https://buff.ly/3PpOWvq Thank you to TechnologyOne for sponsoring this session! #connect #share #transform #HE #studentmanagement

Join us for this webinar on 15th January, where University of Lincoln will run through their Student Management journey

And that's a wrap on DEG Immersive Environments! Thanks to the DEG committee and to all of you who joined this event, exchanged best practice and shared your valuable insights with peers across the sector. As well as the University of Leeds and Loughborough we were delighted to hear today from presenters at Cardiff University, Birkbeck, University of London, King's College London, The Open University, University of Sheffield and Liverpool John Moores University as they considered ways to implement technology with a limited budget, how technology has advanced and possible accessibility constraints. #immersivetechnologies #HE #FE #connect #share #transform #networking #UCISA

And now for another engaging session, this time from Katie Gardner, Lecturer in Arts-based Pedagogical Practices at University of Leeds. Katie is sharing her approach to and experiences teaching with a range of VR applications and experiences (including VictoryXR and Gravity Sketch) to scaffold and encourage students' confidence in experimenting and taking creative risks in VR and MR environments. Katie is exploring the pedagogy behind her selection and design of VR in the classroom and reflecting on how these designs have changed in response to five years of student feedback. #immersivetechnologies #HE #FE #connect #share #transform #networking #UCISA

Great to see so many UCISA members coming together in both London and Leeds to connect and collaborate at today's Digital Education Group event - Immersive Environments 🙌 #Digitaleducation #connect #share #transform #HE #FE #collaboration #networking #knowledgesharing

We've started the day hearing from Gary Burnett, Professor of Digital Creativity at Loughborough University. He is sharing the university’s concept of an XR ‘driving test’ where students have to demonstrate a level of competency with the technology before they are permitted to use XR in an actual learning session. Presenting at Birkbeck, we are also live streaming the session to attendees at University of Leeds. https://buff.ly/3ZPgG2t #immersivetechnologies #HE #FE #connect #share #transform #networking #UCISA #Digitaleducationgoup