Uptime Labs

Exciting news for our London (and online) community! Join us at the upcoming event hosted by BCS, The Chartered Institute for IT, where Hamed Silatani from Uptime Labs will share groundbreaking insights from our recent experiment. We observed how 20 different incident managers tackled the same simulated incident. The results? Surprising behaviours, key differentiators, and invaluable takeaways for anyone involved in incident response. So, what sets top responders apart? What unexpected strategies emerged? and, how can these findings improve your approach to IT incident management? RSVP here to find out: https://lnkd.in/ena_cFjy 📅 When: Tue, Nov 19, 2024, 6:00 PM - 8:30 PM 📍 Where: BCS London, Ground Floor 25 Copthall Avenue, London, England, GB, EC2R 7BP or join online!

And the results are in… 🥁 A huge congratulations to: ⭐️ Sangeetha Niranjan from Trainline for topping the Best Practices Leaderboard ⚡️ Mohammed Eliyaz from IG Group for setting the Fastest Time to Resolution. Over the last few weeks, we’ve been running our latest challenge drill, ‘Breaking Bez’. This intense drill pushed our users' incident response skills to the limit, simulating high-pressure, real-world conditions. The challenge drills aren't just about testing skills — they're about learning and growing from the experience. We've designed them to help users sharpen their decision-making, enhance coordination, and build confidence in their incident response capabilities. For everyone who participated, well done! We're counting down to the next one. #incidentmanagement #incidentresponse

Excited to announce our next webinar showcasing our new multiplayer incident management drills—and we want you to be the first to see them in action! 📅 When: Wed, Nov 13 @ 2:00 PM UK 🗣️ Hosted by: Hamed Silatani, CEO at Uptime Labs (More speakers to be announced soon!) In this webinar, you’ll learn how to use our new multiplayer mode to: ► Compete, collaborate, and strengthen your team's incident response. ► Discover practical insights and strategies to improve your team's incident management capabilities. Not sure if you can make it? No worries—RSVP anyway, and we’ll send you the recording so you can catch up later.

🔔 We'll be live at 14:00 GMT with Jon Efford and Michael Hill from Certus Services Ltd and our very own Hamed Silatani for a deep dive into their experience playing our latest challenge drill, 'Breaking Bez' as a team! Tune in to learn how three industry experts approach incident response, their decision making process, and the key best practices needed for an effective incident management strategy. RSVP now ↓ #incidentManagement #IncidentResponse #Webinar #simulation

Join us this Wednesday for an exclusive session as Hamed Silatani sits down with Jon Efford and Michael Hill from Certus Services Ltd to reflect on their experience playing our latest challenge drill, 'Breaking Bez' in our new multiplayer mode! Tune in to get a firsthand look at how teams navigate high-stakes scenarios, coordinate under pressure, and make critical decisions—all in the safety of a dynamic, simulated environment that mirrors real-world incident response challenges.  📅 When: Wed, Nov 13 @ 2:00 PM UK 🔗 RSVP: https://lnkd.in/eeCyUdXs Don't miss this chance to see how multiplayer drills enhance team coordination, build resilience, and provide safe yet impactful learning experiences. #incidentManagement #IncidentResponse #Webinar #simulation

A huge shoutout to all the players who took part in our second week of the ‘Breaking Bez’ challenge drills! The drill demands a good understanding of technical architecture and boundaries between infrastructure, network, compute, and application layers. The dedication and skills on display have been truly impressive, and we’re looking forward to celebrating the winners very soon. As we wrap up Week 2 of the competition, we wanted to share the leaderboard rankings:  Best Practice: 1- Sangeetha Niranjan - Trainline 2- Anonymous - Trainline 3- Lakshmi Narayanan Sridhar - IG Group 4- Slawomir Johansen - Storio Group 5- Pim van Ewijk E - Storio Group  Fastest Time to Resolution: 1- Mohammed Eliyaz - IG Group 2- Lakshmi N - IG Group 3- Shruthi C - IG Group 4- Brian Federico - Nadex 5- Vivek D. - IG Group Congratulations to all the top performers! Looking forward to seeing who’s on the leaderboard in last Week! https://lnkd.in/eCdZe7eZ #IncidentManagement #IncidentResponse Uptime Labs Uptime Labs Challenge Drills: A quarterly 2 week immersive incident management challenge hosted by Uptime Labs. This quarter’s challenge drill is designed to test and enhance participants’ mastery of Effective Business Communication, Team Coordination, and Resilience Principles.

Watch Hamed Silatani present "Incident Groundhog Day" tomorrow (Wed 30 Oct) at SRE CON EMEA in Dublin at 11:50–12:30 GMT. What if we could watch 20 people try to resolve the exact same incident. Each response is different but what makes one better than another? And what can we learn? Join us in this audacious experiment and we will reveal the vital lessons learned, that show us what perfection could look like. info: https://lnkd.in/ehSfdz72

We’re excited to announce that our latest Challenge Drill, ‘Breaking Bez,’ is now LIVE! Players are already competing for the top spot on the leaderboards, and we’ll be sharing their progress over the next two weeks🏅. The Challenge Drills are a quarterly, inter-company competition for Uptime Labs users. Over the next two weeks, participants will go head-to-head, sharpening their incident management skills in a dynamic and friendly environment. This quarter’s challenge, ‘Breaking Bez,’ is set in our Online Boutique Met-averse during a highly anticipated flash sale event. Just as the excitement peaks, disaster strikes—and it’s up to the Incident Manager to navigate the chaos and restore order. We look forward to seeing how everyone performs and celebrating the winners soon! Want to take part in the next challenge drill? Register your interest here and we'll be in touch: https://lnkd.in/egir4i3e

One of our goals at Uptime Labs is to help build and facilitate opportunities for connections in the incident management community. That’s why we actively seek opportunities to speak at events and sponsor or partner with key meetup groups to foster collaboration, learning, and growth across the industry. Looking at the last few events, including OOPS - Outage Operations and Incident Response, London Tech Leaders, and London DevOps, we’re proud to be involved in shaping the future of incident response. These gatherings provide a platform to exchange knowledge, share best practices, and help each other elevate our capabilities. And we’re not stopping there—we’ve got even more exciting events planned before the year’s end! Let’s keep building and growing together. 🚀 #IncidentManagement #DevOpsCommunity #TechMeetups #IncidentResponse #TechCommunity

Join us tomorrow for London DevOps at Amazon Web Services (AWS) where our very own CEO and Co-Founder Hamed Silatani will be taking the stage to discuss a challenging topic we all face in incident management: Learning how to respond effectively to incidents. Its a hard topic -- especially when no two incidents are ever the same. While we can learn valuable lessons, we never get the chance to apply them to the same incident and measure the real impact. But what if we could? 🤔 Hamed Silatani's talk will reveal insights from a ‘staged world’ experiment where 20 incident managers separately handled the same simulated incident affecting a fictitious e-commerce company. Discover what set top performers apart, and some surprising findings that challenged Uptime Labs's assumptions! 📅 When: Wednesday October 9 at 6:00PM 📍 Where : Amazon Web Services (AWS) at Principal Place We’d love to see you there! RSVP here: https://lnkd.in/eHAcZ-y8  #IncidentResponse #IncidentManagement #ExperientialLearning