Nicky Masson

In my A_Z of top tips R stands for Referrals. Many will be familiar with the practice of asking for referrals in business networking groups but do you have a process for asking your existing and past clients for referrals? Here are my 5 tops tips on referrals. 1. When asking your business connections be specific about who you want to be introduced to. This makes it easy for other business owners to identify who they know 2. When asking your clients to refer you make sure they know what a good referral looks like 3. Have a referral system that you can run easily and consistently 4. Be appreciative of referrals and recommendations you receive. Say 'Thank You' - remember people don't have to do it. 5. Return the favour - recommend and refer people you know to businesses you trust #businessowners #success #businessdevelopment

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Did you know that investing in learning and development for your people can boost your business performance, productivity and profitability? 📈 According to the latest market data from Statistics Isle of Man, the Isle of Man economy grew by 3.5% in 2022, driven by sectors such as e-business, professional services and construction. These sectors also reported higher levels of employee satisfaction, engagement and retention, thanks to their investment in learning and development programmes. 🌟 But learning and development is not just about training courses. It's about creating a culture of continuous improvement, innovation and growth for your people. It's about identifying the skills gaps and needs of your organisation and finding the best solutions to address them. It's about empowering your people to take ownership of their own development and supporting them along the way. 🙌 That's where I can help. At Rock Consulting, I am an expert in learning and development for businesses both on the Isle of Man and further afield, across a variety of sectors. I can help you with budgeting, skills mapping and development plans for your people. I can also offer you innovative ways to develop your people and provide additional support through coaching and mentoring. 🤝 If you are interested in learning more about how I can help you grow the skills in your business, please contact me at www.rockconsulting.online or kelley@rockconsulting.online . I would love to hear from you to learn more about your development needs, over a coffee perhaps. ☕

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How profitable is your business? You're unsure? Use this FREE business profit calculator which calculates how valuable your business is. Think about your lead generation process – do you measure where your leads come from, and how valuable they are? #ianthecoach #businesscoach #marketing #success #actioncoachuk https://lnkd.in/e_iYMGxu

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Values shape mindset which guides behaviour which drives results. Living in line with a set of core values makes magic happen. For a business they are especially important when recruiting - helping you to hire staff who are aligned in acire set of values ensures cohesion and enhances teamwork and productivity. What are your core values and why are they so important to you? Let me know in the comments...

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Finding and Addressing Bottlenecks in your business is the subject of this weeks live coaching with our Bronze Members. We will be coaching business owners to save time, save money and realise incremental opportunities. One of the many benefits of Bronze Membership is a weekly coaching session with one of our No Limits business coaches - Yes our members benefit from the perspectives of multiple coaches and bouncing ideas off each other in and in between sessions. If you are a small or micro business owner and you are ready to take your business to the next level - this might be just what you need. Link in the comments below. Small business collectively are the real backbone of our economy lets help them thrive. James Founding Coach of the ActionCOACH NoLimits Business Community. #bottlenecks #unlockinggrowth #hertfordshirebusiness #businesscoaching

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🌟 Discover the game-changing approach to skyrocket your SME's client base with the Triple ‘R’ Accelerator Method. 🌟 Are you ready to revolutionise how you receive referrals? Danbrias Business Coaching introduces a method vastly unlike anything you've encountered before. Imagine a system that's not only simple and a joy to implement but also brings about swift improvements in the caliber and frequency of referrals you get. 🚀 With the Triple ‘R’ Accelerator Method, experience a consistent flow of quality referrals. No more fleeting success; these changes yield enduring results. Say goodbye to frustration over inadequate referrals and the endless hunt for the next client. ✨ No additional networking marathons or chasing after clients who undervalue what you bring to the table. It's time to reclaim your time and expertise. 📈 For ambitious SME owners like Greg, who are motivated to see their business flourish without the constant chase, this is your opportunity. Slide into our DMs for a complimentary conversation, and let’s discuss how the Triple ‘R’ Accelerator Method can transform your referral strategy. 💼 #GrowthMindset #BusinessCoaching #SMEsuccess #referralmarketing #networking #referralnetworking #referrals #clients

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🌟 Discover the game-changing approach to skyrocket your SME's client base with the Triple ‘R’ Accelerator Method. 🌟 Are you ready to revolutionise how you receive referrals? Danbrias Business Coaching introduces a method vastly unlike anything you've encountered before. Imagine a system that's not only simple and a joy to implement but also brings about swift improvements in the caliber and frequency of referrals you get. With the Triple ‘R’ Accelerator Method, experience a consistent flow of quality referrals. No more fleeting success; these changes yield enduring results. Say goodbye to frustration over inadequate referrals and the endless hunt for the next client. No additional networking marathons or chasing after clients who undervalue what you bring to the table. It's time to reclaim your time and expertise. For ambitious SME owners like Greg, who are motivated to see their business flourish without the constant chase, this is your opportunity. Slide into our DMs for a complimentary conversation, and let’s discuss how the Triple ‘R’ Accelerator Method can transform your referral strategy. 💼 #GrowthMindset #BusinessCoaching #SMEsuccess #referralmarketing #networking #referralnetworking #referrals #clients.

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🌟 Discover the game-changing approach to skyrocket your SME's client base with the Triple ‘R’ Accelerator Method. 🌟 Are you ready to revolutionise how you receive referrals? Danbrias Business Coaching introduces a method vastly unlike anything you've encountered before. Imagine a system that's not only simple and a joy to implement but also brings about swift improvements in the caliber and frequency of referrals you get. 🚀 With the Triple ‘R’ Accelerator Method, experience a consistent flow of quality referrals. No more fleeting success; these changes yield enduring results. Say goodbye to frustration over inadequate referrals and the endless hunt for the next client. ✨ No additional networking marathons or chasing after clients who undervalue what you bring to the table. It's time to reclaim your time and expertise. 📈 For ambitious SME owners like Greg, who are motivated to see their business flourish without the constant chase, this is your opportunity. Slide into our DMs for a complimentary conversation, and let’s discuss how the Triple ‘R’ Accelerator Method can transform your referral strategy. 💼 #GrowthMindset #BusinessCoaching #SMEsuccess #referralmarketing #networking #referralnetworking #referrals #clients.

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💥🅱🆄🆂🅸🅽🅴🆂🆂 🅾🆆🅽🅴🆁🆂💥 Are you stretched too thin and wish you had more time to work on the important stuff to grow your business? Between now and the 𝟭𝘀𝘁 𝗝𝘂𝗹𝘆, we’re looking for 𝟯 𝗪𝗲𝘀𝘁 𝗠𝗶𝗱𝗹𝗮𝗻𝗱𝘀 based Business Owners to help. Just FYI, 𝟵𝟳% of our clients said their ActionCOACH made a positive difference to their business. If of interest, send me a direct message, and I can fill you in on the details. #BusinessGrowth #WestMidlands #FoxCoaching

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Ever felt like you're constantly putting out fires in your agency, with no time to actually build your business? You're not alone. I've been there, overwhelmed by the daily grind, always firefighting and never truly building for the future. Many SME Marketing agency owners face the same struggle. The key to overcoming this chaos? Strategic succession planning. It might seem distant, but trust me, it's crucial right now. Here’s why thinking beyond the day-to-day is essential and a few actionable tips to get started: - Think Bigger Picture: Succession planning forces you to lift your head and look at the broader vision for your agency. It's not just about eventual exit or sale; it's about ensuring your business thrives with or without you. - Document Everything: Start creating detailed Standard Operating Procedures (SOPs) for all key tasks in your agency. This ensures consistency and smooth transitions. - Develop Your Team: Invest time and resources in training and mentoring your team. Your goal is to build a team that can run the agency independently. - Delegating is Empowering: Learn to let go and delegate progressively. This is critical for scaling your business and ensuring that operations continue seamlessly without your constant input. By focusing on these steps, you'll not only build a more scalable, valuable agency but also gain the freedom you envisioned when you started your business. Ready to take control of your agency's future? Start implementing these steps today and let me know how it goes! #MarketingAgencies #SuccessionPlanning #BusinessGrowth #AgencyLife

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Your words create your reality Become aware of the words that you say But also listen closely at what words others say as well When on a sales call and you use words like I believe I think This could This might Using those words/phrases leave doubt It’s showing you doubt yourself Which the prospect/client will pick up on and not give them the confidence in you/the company Start using words/phrases like I know This will This is going to It comes off more confident and intentional Which translates a lot better energetically to you clients and makes them feel comfortable/confident that you know what you’re talking about Words are powerful use them to your advantage

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“Focus on acquiring new clients to grow your business.” This advice doesn't work. ❌ Here's why 👇 Why? Because chasing new clients without nurturing existing ones is like filling a leaky bucket. 🪣 You bring in new clients, but you lose just as many through the cracks. Building strong client relationships is more than just good business practice—it's the foundation of a thriving business. Instead of solely focusing on acquiring new clients, I did this: ✅ 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘀𝗲𝗱 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Maintained consistent and personalised communication with clients. Automated follow-ups and reminders ensured clients always felt valued and remembered. 📞 ✅ 𝗠𝗲𝗮𝗻𝗶𝗻𝗴𝗳𝘂𝗹 𝗜𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀: Generated personalised messages and content tailored to each client's unique needs and preferences. This helped in creating a genuine connection and made clients feel understood and appreciated. 💌 ✅ 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗢𝗿𝗴𝗮𝗻𝗶𝘀𝗮𝘁𝗶𝗼𝗻: Organised and tracked all client interactions in one place. This helped in keeping all client data, communications, and feedback easily accessible, making it easy to refer back and follow up on important points. 📚 ✅ 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗣𝗿𝗼𝗯𝗹𝗲𝗺 𝗦𝗼𝗹𝘃𝗶𝗻𝗴: Developed a habit of anticipating client needs and proactively addressing potential issues before they became problems. Regular check-ins and updates ensured that clients felt supported and their concerns were swiftly addressed. 🔍 ✅ 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗧𝗿𝘂𝘀𝘁: Even when faced with challenges, maintaining open and honest communication helped navigate tough times. Clients who trust you are more forgiving and open to finding solutions together. Trust builds loyalty, and loyal clients are more likely to stay and refer others. 🤝 In a nutshell, just start by focusing on strengthening your client relationships to enhance retention. By investing in your existing clients, you not only reduce acquisition costs but also create a robust foundation for long-term success. Strong client relationships lead to trust, loyalty, and long-term partnerships, transforming your professional services firm into a thriving business. 🌟 DM me to learn more 👇 #innovation, #creativity, #business, #entrepreneurship, #customerrelations

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Imagine having a business expert in your corner, guiding you every step of the way. That's exactly what our signature one-on-one business coaching programme offers. Our system is guaranteed to deliver results because it’s been proven time and time again. Whether you’re looking to accelerate your business growth, improve your lifestyle or add serious value to your company, one-on-one coaching is the key to unlocking your full potential. Not sure if you need an coach? Think of it this way: with regular sessions, a coach will help you set and execute long-term goals and strategies tailored to your business needs. Ready to make a real difference? Let's get started! 💼

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