Customer Success Manager

Customer Success opportunity with EHS software provider- German Speaking.

Great opportunity to join a leading EHS software provider - looking after some of their key DACH accounts.

Responsibilities -

Drive Customer Satisfaction & Growth: Foster satisfaction and expand relationships within an assigned customer portfolio by identifying growth opportunities and driving deeper engagement.

Coordinate Program Activities: Design, plan, and coordinate activities to enhance program success and participation, ensuring positive outcomes for all stakeholders.

Manage Multiple Priorities: Oversee diverse priorities and collaborate with delivery teams to deliver an exceptional customer experience.

Support Projects & Expansions: Work closely with customers and internal teams to support projects, pilots, renewals, and expansion opportunities.

Engage & Align with Customers & Team: Build product understanding, facilitate on-site meetings, and attend quarterly HQ meetings for strategic alignment and planning.

Requirements -

2 years + of experience working in a Customer Success, Relationship Management, Account Management, or similar role.

Fluent German speaker - required

Experience of working within a Sustainability tech focused business (desirable)

Ability to be flexible and adaptable.

Ability to prioritize, execute projects, and manage time effectively.

Empathetic, customer-first attitude.

Experience with SaaS, required.