Document360

Super excited to share that our Head of Data Science, Selvaraaju Murugesan, has been featured in the prestigious tcworld magazine—one of the top publications for technical writers worldwide! 🎉 In his article, Selvaraaju talks about the transformative role of generative AI in knowledge management and how it’s reshaping documentation practices. 🚀 From empowering knowledge creators to introducing LLM agents as the future of content mobilization, this piece is a must-read for tech enthusiasts and writers alike. At Document360, we’re thrilled to see the industry advancing toward more agile and impactful knowledge management solutions, and we’re proud to play a part in enabling this future. #KnowledgeManagement #TechnicalWriting #Document360 #Innovation #SaaS

Earlier this year, Gartner predicted a 25% drop in traditional search engine use by 2026, driven by AI chatbots and virtual agents. For technical writers working with Generative AI-powered platforms like ChatGPT, the challenge is ensuring responses are accurate and trustworthy. To rise to the occasion you can: • Master frameworks like OpenAI Evals and RAGs • Use data analytics to unlock insights • Collaborate with customer-facing teams Watch the video below to explore how the above tools can boost the productivity of your platform and drive success. How are you preparing for the GenAI era? Share your thoughts in the comments! https://lnkd.in/g9AqMH68

Personalization made easy!   Picture this: you're managing a knowledge base, and every user feels like the content was customized just for them.   For instance, the Samsung Galaxy Fold specification can dynamically display dual 5G SIM support for users in Asia, while users in Europe will see details about the hybrid slot.   Someone accessing the documentation on a mobile device is presented with mobile-friendly support, while desktop users see detailed, in-depth guides.   This isn’t wishful thinking. It's exactly what Conditional Content Blocks can do for you.   By tailoring content based on specific conditions, you can ensure that the right message reaches the right user. You can even exclude certain content blocks from Eddy AI and general search results for a more focused, streamlined experience.   And the best part? It all happens seamlessly and improves the user experience without any extra effort.   Curious to see how it works? Try Document360 now!   #KnowledgeBase #Personalization #UserExperience #ConditionalContent #Document360

Just Dropped: Introducing the AI Chart Generator!📊 Hey technical writers! Spending countless hours creating charts to make your knowledge base articles more data-rich and engaging? Not anymore - our AI Chart Generator is here to make things easier for you!    Forget about switching between third-party tools for creating visuals. Document360 does it all right where you’re working.   Turn any data into stunning visual formats like pie charts or flowcharts, with just one click.   Save time, boost your content, and keep readers engaged with easy-to-understand charts right in your articles.   Ready to turn your data into eye-catching visuals?   Give Document360 a try and watch your articles stand out!   Stay tuned for more exciting feature updates!    #TechWriting #KnowledgeBase #AI #AIChartGenerator #Document360

Exciting News! Floik, an AI-powered solution for effortlessly creating interactive demos and step-by-step guides, is now part of the Document360 family!   Welcoming Vidyasankar Krishnamurthy and his team as part of this acquisition is truly exciting! Together, we’re making Document360 stronger and more innovative than ever.   Our new Document360 x Floik integration that will be completed in a couple of months will make it easier than ever to create step-by-step guides! Auto-capture every step, get a first draft instantly with AI, and streamline your documentation process.    What once took hours can now be completed in 15-20 minutes, giving technical writers a huge productivity boost.   And this is just the beginning. Stay tuned as we continue to bring impactful solutions to help you create knowledge bases that serve your users even better!   #Document360 #Floik #KnowledgeBase #Productivity #TechnicalWriting

Last week, Selvaraaju from our team had the opportunity to connect with our valued customer, AnyDesk – a leader in remote desktop applications.   We had a great time with Pavlina Diakiv, Luana Bauermeister, and Isabella Mazotti at AnyDesk Software's headquarters in Stuttgart.   It’s always inspiring to see the real impact our features have on our customers and how naturally the product supports their workflow.   Our conversation quickly grew beyond product discussions, touching on the future of technical writing and how AI is shaping the landscape.   Here's to more meaningful collaborations, fresh insights, and continued innovation with our customers!   #Document360 #AnyDesk #stuttgart #germany #AI #CustomerStories

And the winner of our lucky draw is…   Congratulations to Krisztina Linka for taking home the Surface touchscreen laptop! It was such a pleasure meeting you, and connecting with so many inspiring minds.   As the Tekom Fair wrapped up, we’re incredibly grateful for the chance to be a part of this event. Engaging with renowned technical writers and industry experts from across the globe was truly a privilege!   Tekom has always provided a wonderful space for sharing insights and ideas, and this experience was no exception.    We look forward to further growth and collaboration in the vibrant world of technical communication in the upcoming year!   #TechnicalWriting #TechComm #tekom #tcworld #germany #stuttgart 

As AI grows smarter, it opens doors to automate content creation, enhance search, and personalize user experiences like never before!   If you are a SaaS business looking to integrate AI into your knowledge base or just curious about how it can reshape your knowledge base, this session is just for you!   Join us for an informative webinar, where Calum Gale, our Accounts Executive will discuss how AI-driven content automation can reduce manual workload and cut down your operational costs by 20%   Key takeaways: 👉Role of conversational AI in customer support 👉Smarter, faster content creation with AI  👉AI-powered search to enhance user experience 👉Personalized, AI-driven content recommendations Whether you’re a technical writer, content manager, or just passionate about AI-driven innovation, this session will be packed with valuable insights!   Secure your free spot now.   #AI #SaaS #KnowledgeBase #TechWriting #Webinar #Document360

Hallo, Germany!   Yes, you heard it right. Document360 is now available in German - bringing the power of our knowledge base platform to you in your own language.   We’re thrilled to go multilingual to help our German audience maximize their documentation experience.   And we're proud to announce that our German website was officially launched at the TCWorld conference in Stuttgart by Michael Fritz, CEO of TCWorld.   Why wait? Check out Document360 today and see how it can transform your documentation! Head to the comments for the link! tcworld | European Association for Technical Communication - tekom Europe e.V.   #tcworld #tekom2024 #Document360 #germany #MultilingualKnowledgeBase #techwriting

Day 2 Recap from Tekom Fair 2024!   What an amazing day! A big thank you to the tech writing community for making it interactive and engaging.   We hope our sessions, led by Selvaraaju, Suprej, and Oscar, kept you informed about the latest trends in the documentation space!   We also had the pleasure of giving personalized demos of our AI-powered knowledge base platform to all the excited visitors at our booth!   If you missed vsisting us, don’t worry – there’s still ONE more day left!   Hurry up and come meet us to discover how Document360 can streamline your support operations and transform your knowledge management.   See you at our booth!   #tekomfair2024 #tekom #TechWriting #AI #KnowledgeManagement #Document360