Kerv Experience for Cloud CX

Tuesday was our #TimeToTalk Day in the Richmond office - and any excuse for cake (you should know us by now🧁🥞) It was lovely to catch up with everyone to chat about things beyond work and inspiring to hear so openly from our Kerv Mental Health First Aiders. Their stories about why they became mental health champions were truly moving. Huge thanks to Miranda C, Assoc CIPD, Jacqui Hawkes, Sarah Hunter, and Jane Davison for making #TimeToTalk a success! And thanks to the Richmond team for taking time out of their busy schedules to talk (and eat cake 😂) Charlie Skinner Will Lusted Katrina King Gary Muchmore David Groves Braiden Woodward Julian Barrow Christoph Hadtstein Sameen Behmaram Jas Bansal Richard Ward #MentalHealthMatters #KervCares #SpreadGoodVibes

"If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart” - Nelson Mandela 💜💜💜 CX Translate for effortless, multi-lingual communication in your #Genesys contact centre 💘https://ow.ly/ngyx50UZqX1 #LanguageMatters #CXexcellence #ValentinesDay

🚨Excited to be showcasing our technology expertise at the Joint Security and Resilience Centre (JSaRC) HQ in Cambridge today with Kerv Collaboration & Compliance and Genesys🚨 Joining other industry leaders at the 'Speech Recognition in Policing' event we are demonstrating how our innovations can boost policing outcomes and free up valuable resources, through the use of voice recognition in law enforcement 🚓🚓 Find out more 👉 https://lnkd.in/ev933p3H Will Lusted Paul Morgan Anita Barratt Jas Bansal Rhian Buller John Taggart #PoliceTech #TechForGood #SmartPolicing

Hear how Walsall Council have NOT got lost in translation by using CX Translate to improve their resident experience😄😄😄 Listen to the full podcast here (or jump straight to chapter 5 to hear how they're using it to make things better for agents and residents) 👉 https://ow.ly/k77350UXorQ Find out more about CX Translate 👉https://ow.ly/pJhg50UXrZb Kiran Grewal-Lehal Stacey O'Donnell #CXFactor #Podcast #CustomerStories

If you're responsible for CX in local government and haven't signed up for our next roundtable - what are you waiting for❓ Register 👉https://ow.ly/fGYw50UUKQK With technical experts and your peers, we'll be discussing how using AI for your agents in the contact centre can: 🚀drive improvements and efficiencies 🎯surpass performance goals with gamification 📈use speech and text analysis to spot trends and understand customer sentiment These sessions are designed specifically around local government's unique challenges. They are not recorded and open discussion is strongly encouraged! #LocalGovernment #CXexcellence #EmployeeExperience

We are hugely pleased to be welcoming Patrick Redford from our customer Lufthansa to the CX Strategy Event on 19th March 😃 Patrick, the Genesys Cloud Product Owner for Lufthansa Group, will be sharing the transformation journey and challenges of migrating several subsidiary airline contact centres onto a centralised Genesys platform ✈️✈️ With presentations from Genesys, Kerv and live technology demos can you afford to miss it? For more information and to book your place 👉https://ow.ly/8Ht850UTnc6 #Genesys #CXexcellence #CXtransformation

Fabulous new year story from PureGym, 350,000 sign ups in January and 10 million visits across their 400 UK gyms 😎 well done 🏋♀️ 🏃♀️ 🦾 Watch the video below to see COO Rebecca Passmore on Sky News talking more about their success 😃 And read more about how they handle all those sign-ups with Genesys and Kerv right here 👉 https://lnkd.in/eiafGGj6 #ThinkCustomerFirst #CXexcellence #Genesys

January 2025 has been about eleventy billion days long right? Now we're safely at the end, we thought we'd share a few pics of who got us through this month (it's a wonder we get anything done 😆😆) Thanks to our stars: Lilly, Pip, Chewie, Lilo, Scooby, Holly & Mabel And their humans: Lisa Jayne Mansell Will Lusted Philip Bowen Kurt Corrales Jane Davison Jas Bansal Charlie Skinner #OfficeLife #TeamisEverything #TeamFun

🆕Podcast - The CX Factor with Walsall Council In 2024, Walsall Council was crowned "Most Improved Council" at the prestigious Local Government Chronicle Awards. 🏆 Want to know their secret to success? ✨ A few years ago, they launched the 'Proud Promises' program – a transformative initiative focusing on continuous improvement throughout the council. One of these promises was specifically aimed at enhancing the resident experience 🚀 Join us as we delve into their fascinating story with Kiran Grewal-Lehal, Customer Delivery Manager and a passionate advocate for customer experience, in a conversation with Kerv's Customer Success Manager, Stacey O'Donnell 🙂 Together they explore how Walsall overcame budget limitations, fostered a culture of continuous improvement and maximised the functionality of the Genesys platform to deliver exceptional services to their community. If you're in local government or face similar financial challenges, this podcast is a must-listen! 🌟 Website ➡️https://ow.ly/z3A050UQ1Fx Spotify ➡️https://ow.ly/H22H50UQ1xj Podcast Addict ➡️https://lnkd.in/eusU-nxM #LocalGovernment #CXexcellence #ThinkCustomerFirst

January not living up to expectations? We need a new Managed Services Manager for Genesys Cloud. Fancy joining a growing business with a great company culture, fantastic people and interesting work? We'd love to talk to you too. Here's the link you need 👉https://ow.ly/iAlg50UPv2E Jane Davison Karl A. Braiden Woodward #GenesysExpertise #NewJob #GPTW