Top 5-Star Hotels in Abu Dhabi

Actually I think to leave the bad feedback for this hotel because of some things, I was expecting from this hotel, when I came with my mom i suddenly felt like the hotel doesn’t match with pictures in reality of this hotel and I was trying to cancel my booking but the trip come had some policy and the guy in reception was so polite and professional he change my room with very nice room with balcony face to the beach, my mom love that room and I change my mind. When we start to leave for few days I realize that it’s really nice hotel, people are polite and very respectful, always smiling and trying their best, the buffet was excellent, thank you chef for cooking delicious meal and we love that, we enjoyed a lot with my mom, breakfast amazing very fresh food and clean!!!! The room was very clean and the workers were very friendly and polite especially Mohammed was cleaning my room 514 he very friendly and so respectful with shining eyes!!!! My Mom love that place we enjoyed a lot and security was helpful and respectful!!!! Thank you guys we enjoyed a lot!!!! I would love to come back again maybe next time🥰特别感谢您们！服务特别棒！下次再来！

We attended our son's wedding at the Fairmont Bab Al Bahr during the second week of March. The hotel is a beautiful resort property, with great amenities and a wonderful view of the Grand Mosque. What set this hotel apart is the superb service and care provided by the entire staff at Fairmont over the duration of our stay. With more than a hundred guests in our collective party, they managed to make everyone comfortable and well cared for. From the reception to the concierge to the wait staff in the restaurants to housekeeping, everyone was attentive and friendly. While it is always hard to remember every name - and one inevitably leaves someone out - we do want to especially recognize Fidan Aghayeva (Restaurant Manager) and her team, Cyril Anne Amorato (Assistant Sales Manager) and her team, Zahid, Jose, Rajeev, Tariq, Joshua, Raymond, Roy, Serian, and so many more. Thank you all for taking such good care of us! We will definitely recommend Fairmont Bab Al Bahr hotel to our friends and family.

This is a review long overdue. Visited the hotel about 2 weeks ago and I've been meaning to write this review ever since. This stay was actually a competition I had won via Instagram. I have visited and reviewed many hotels in the UAE and the Shangri-La definitely ranks in my top luxurious hotel stays yet. I would like to thank Intan, the very polite lady who checked us in. Intan definitely deserves mention without whom we probably wouldn't have had as great a time. Upon hearing that we were also celebrating a special occasion, she provided us with lounge access which was the highlight of our stay. The Shangri-La is a beautiful hotel and the service by all staff was testament to the brand. Aside from the opulence of the hotel, the superb facilities, the beautiful beach and the amazing infinity pool, the Horizon Club Lounge was just the cherry on the top. Mr Jem and Ms Berna were the most hospitable. They spoiled us beyond measure. The food at the lounge was delightful in all aspects. The food preparation and presentation was on point. Very often, food that looks so good doesn't actually parallel in taste. I can certainly say that the meals were both, beautifully presented and scrumptious at every bite too. I don't think I've ever spent more time in a hotel lounge before. Jem and Berna were both very professional and definitely deserve praise. We felt more like family than hotel patrons. The breakfast at the hotel was just another feature deserving mention. It was one of the most gourmet breakfasts and the variety was nothing short of spectacular. The Abra ride was wonderful escapism. This canal and Abra feature is just gorgeous. I honestly felt like I was in Venice. Muhammad, the Abra guide was , delightful and polite. I would also like to make mention of Carmen at reception who extended our check out and to the breakfast team who really went out of their way to ensure that we had a fantastic meal. I would certainly love to visit this resort again.

Requested for connecting rooms and the hotel was nice to provide. Super spacious plus there’s a living room area in between the connecting rooms. Nice stay.

A great hotel! A lovely, warm welcome from all staff. A beautiful panoramic lift. The room was clean, spacious and provided lots of essentials. The view from the room was incredible! The West Bay beach club was amazing. A fabulous stay!

It's an older hotel that doesnt live up to Sofitel brand standard anymore. However its still clean and fairlly well maintained. There are few important things that make up for this lower rate. Low water pressure and hot water being just slightly warm. Worn out equipment in the room - e.g. iron that can burn your clothes, a speaker that doesnt connect to your phone. The bed is pretty comfy, although my wife complained its too soft for her. Also the gym - trademills are not really good for more experienced runners.They seem cool but are not practical. Swimming pool water doesnt look clean (thats subjective though). Next time i would rather spend a few hundreds AED more and book a different one. And I'm all club silver member and do stay a lot in hotels around the world so I collected quite experience to be able to compare within Accor network and with other chains such as IHG. To me this Sofitel can be rated lower than some Novotel quality level hotels in Asia and MENA.

It’s not a very pleasant experience. When I made the reservation, I said it was the first day’s dinner plus the second day’s breakfast and lunch. When I checked in at more than three o’clock, I said it was the first day’s lunch and dinner. The second day only had breakfast. Check in The procedure is very slow, lunch must be used up before four o'clock, there is no way to eat. When the swimming pool was booked, it was said that it would open at 7:00, but I was caught up to swim at 8:45. Only suitable for children to play

What a memorable stay! Our family stayed from 13-15 Feb. It was our first stay at Conrad Abu Dhabi Etihad Towers and everything surpassed our expectation. We were greeted with a welcoming drink while we were getting checked in. Next thing we know was we got an upgrade to a family suite on 17th floor, with a huge living room and open kitchen. It was late night when we checked-in, so it was until the next morning that we got jaw dropped by the stunning sea view from our room. Equipment in the room is premium, large screen TV, BOSE sound bar, coffee capsule machine, to list a few. And in the kitchen you could have all the utensils and tools needed to cook a dinner or even bake a cake. The room was generously stocked with bottled water, tea bags and coffee capsules. One thing I could not understand was that they provided travel-sized bottles of shampoo and body lotion in our bathrooms but no body wash. We had brought it with us so it was not a problem. However if the room had fixed pumping bottles of body cleansing and skincare, it would be more environmental friendly as well as providing convenience for guests. All staff we met were always pleasant, efficient and helpful. In our first morning, the breakfast restaurant was so full that the line queuing to get in was becoming long. Staff immediately arranged guests to sit at the restaurant next to it. As soon as we got our table, we got served. We were impressed by how nice and smooth things were handled by the team. Breakfast offered a wide range of food choices, from pastries to Asian noodles, from Indian curry to Lebanese cold mezz. I couldn't remember one that was not delicious. For me, make-to-order fresh juice station was the highlight. You can choose your fruit combination and staff get your drink ready within seconds! And don't miss out Observation Deck at 300! It was just steps away from the hotel. And it's free for hotel guest! You can get a 360 degree view of Abu Dhabi from 72th floor up high. The floor to ceiling spotless windows allow you to take great pictures. Please don't to be mistaken, windows in the hotel room are very clear, just not comparable to the Observation Deck. If there is a second time I travel to Abu Dhabi, Conrad Abu Dhabi Etihad Towers would definitely be my choice of stay. Conrad team, keep up the nice work!

Everything was great! We also had a good rest at the hotel on the roof in the pool, where caring excellent staff, especially the cool Ishan Anuradha, helped both in the gym and in the pool, and gave disposable tableware, generally a great person! Всё было привосходно! Хорошо отдохнули и в отеле на крыше в бассейне, там заботливый отличный персонал особенно классный Ishan Anuradha он и в тренажёрном зале помог, и в бассейне, и дал одноразовую посуду, вообще отличный парень!

Very good, nice sized hotel. Excellent pool area with heated outside pool. Great to have direct access to the private beach. All the staff were really helpful and friendly but particularly Binot on the concierge desk. Disappointing that the main Jing restaurant does not offer its full range of international food or its oriental buffet during Ramadan. Yas Shuttle bus is really useful but be warned of unscheduled hour long breaks (usually 6pm/7pm ish during Ramadan. Overall a good experience and we would come back.