We booked three suites with ocean views for a two-night stay, but the layout of the hotel caused some inconvenience. Since each floor only had two suite rooms, we were split across different floors, making it difficult to move between our rooms. Adding to this, the elevator stops were tied to our room keys, further restricting our access.
On the positive side, the room design was modern and well-equipped, with ample air conditioning and breathtaking, unobstructed views of Pattaya Bay from the balcony. The 1.5-meter glass railing on the balcony provided a safe and pleasant space to enjoy the sun and sea breeze with a beer. The 63-square-meter rooms felt quite spacious, and the bathrooms were a highlight, featuring floor-to-ceiling windows for an amazing ocean view while bathing.
However, there were some shortcomings in the hotel's service and amenities. The control panel by the bed only had a USB port on one side and a single master power button, which was inconvenient. Additionally, despite our rooms being cleaned daily, the bed linens were not changed.
Most disappointingly, when we requested to check out two rooms early (at 10:30 AM) on the day of departure, while keeping one room until 2 PM, the hotel refused, citing a full booking for the day. This was a major inconvenience, especially for the elderly members of our party, who had to wait in the lobby until the 2 PM . This level of inflexibility was surprising, as we have not experienced such issues at other international hotel chains like Four Seasons, Siam Kempinski, or even the Hilton in Pattaya, where guests are typically accommodated for early checkouts or late checkouts.
Overall, while the room facilities and ocean views were impressive, the lack of service flexibility and attention to guest needs was a significant letdown, highlighting the difference between this local hotel and the standards of international luxury brands.”
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