Fragrant Hill Hotel

Fragrant Hill Hotel Reviews

Fragrant Hill Hotel

Fragrant Hill Park, Haidian District, Beijing, 100093, ChinaView Hotel Details
Fragrant Hill Hotel
Fragrant Hill HotelFragrant Hill HotelFragrant Hill Hotel
Check available rooms for your travel dates
We Price Match
1 night

Fragrant Hill Hotel Guest Reviews

4.5/5
Good
1478 review
Verified reviews
Location4.7
Amenities4.2
Service4.5
Cleanliness4.5
Filter by:
Sort by:
All reviews(1478)
Positive reviews(1408)
Reviews with photos/video(467)
Classy environment(311)
Well designed(213)
Garden view(80)
Tasty food(50)
Parking difficult(42)
Perfect for kids(22)
Delicious buffet(9)
Negative reviews(70)
Guest User
Sunny Clouds Family Room
Stayed in Jul 2024
Family
3 review
4.5/5
Great
Posted on Aug 10, 2024
服务:ok 环境:OK 卫生:OK 设施:OK
Response from Property: 尊敬的賓客,您好,非常感謝您的全面評價,,非常感謝您對服務、環境、衞生和設施都給予了“OK”的評價。您的滿意是我們最大的追求,也是我們持續努力的動力,衷心期待您再次蒞臨體驗!
Yiyetingmuhuali
Standard Room (2 beds)
Stayed in Oct 2024
Family
11 review
4.5/5
Great
Posted on Dec 22, 2024
The toilet in the first room didn't flush, so we changed to another room. The rooms are quite big, with small landscapes, and you can often see big squirrels outside the window🐿🐿🐿🐿🐿. I stayed for several days, the service was good, and the overall feeling was good.
Original TextTranslated by Google
6/9
Response from Property: 尊敬的賓客,您好!非常感謝您的點評,同時也對您在入住初期遇到的問題表示誠摯的歉意,我們已經立即對此進行了檢查並採取措施,確保類似問題不再發生,以維護每一位賓客的舒適與便利。再次感謝您的寶貴意見,期待在未來的日子裏,您能再次選擇我們酒店,祝您生活愉快!
Anonymous User
Standard Room (2 beds)
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 29, 2024
During the Double Eleven event, the price of 499 yuan includes 2 breakfasts, which is very cost-effective. I have long known that Xiangshan Hotel was designed by I.M. Pei. This time, every step I took was a different view. Although there are not many red leaves, the quiet Xiangshan is also worth experiencing!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對我們雙十一活動的認可與青睞,雙十一活動是我們為回饋廣大賓客而精心準備的特惠。很高興這樣的性價比給您帶來了超值的住宿體驗。香山飯店作為貝聿銘大師的經典之作,其獨特韻味確實值得細細品味。雖然此時紅葉已不如深秋時那般絢爛,但香山的寧靜與雅緻同樣能為您帶來一份別樣的寧靜與享受。再次感謝您的寶貴點評,祝您生活愉快,期待您再次光臨!
Benbenniujiadao
Standard Room (2 beds)
Stayed in Oct 2024
Family
14 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Facilities: The upgraded room facilities are very new, elegant and stylish, and the view in front of the window is also excellent, and it is a painting everywhere. Hygiene: The sanitation is cleaned regularly, and the bathing items are replaced in time. The bathing items are clean and comfortable to use, and the cleaning staff are polite and courteous. The overall feeling is very satisfactory. Environment: It is very convenient to eat and take a bus around the hotel, because the hotel is in Xiangshan Park, which is a great place to stay for mountaineering and sightseeing. Service: The lobby service is very good, and the breakfast buffet is also good. It is a bit troublesome to order dinner because there are too many orders for meetings, and the kitchen has no time to make scattered meals, unless you go to the dinner buffet, it is not cost-effective. I recommend many restaurants near the subway station not far from the Shanxia Shopping Street. In particular, the Xiangshan Roast Duck Restaurant is economical and affordable, and it is delicious. It is always full of people, but there is almost no queue. After eating and drinking, it is just right to stroll a few steps back to Xiangshan Hotel. Walk a hundred steps after dinner, and you can live ninety-nine ✌️.
Original TextTranslated by Google
6/12
Response from Property: 尊敬的賓客,您好!衷心感謝您對我們酒店如此詳盡而美好的點評!您的每一句肯定都如同温暖的陽光,照亮了我們的心田。關於您提到的服務體驗,我們非常感激您的寶貴意見。在會議高峯期,我們的餐飲服務可能會受到一定影響,對此給您帶來的不便,我們深表歉意。我們已將您的反饋轉達給相關部門,並會努力優化服務流程,確保每位賓客都能享受到更加便捷、貼心的服務。再次感謝您的支持與厚愛,期待在不久的將來,您能再次光臨香山飯店,與我們共度美好時光。願您的每一次旅行都充滿驚喜與愉悦!祝您生活愉快!
Anonymous User
Guestroom - Courtyard-View (2 beds)
Stayed in Sep 2024
Family
15 review
5.0/5
Outstanding
Posted on Oct 16, 2024
Xiangshan Hotel in autumn is so beautiful, the air is fresh, the building is beautiful, the room view is very good, the breakfast is rich and tastes good, the service staff is warm and thoughtful, very friendly, a good place to enjoy the maple leaves
Original TextTranslated by Google
6/15
Response from Property: Dear guests, hello! Thank you very much for your praise and affirmation of our Xiangshan Hotel! In the golden autumn season, we feel extremely happy to be able to share the beautiful scenery of Xiangshan and the warm service of Xiangshan Hotel with you. Thank you again for your visit and review. We look forward to choosing Xiangshan Hotel again in the future. I wish you a happy life!
Guest User
Garden Twin Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 21, 2024
We upgraded to the Big Mouth Monkey Family Room, which was very happy. There were tents, swings, slides and many plush toys in the room, which the children loved. The Xiangshan Hotel was specifically requested by the children. The design of the entire hotel is a super exquisite park. The architectural master is well-deserved. The children like to run and play in the hotel lobby and garden. Xiangshan Park is right outside the hotel. It feels like a vacation. This relaxation and comfort is not available in ordinary hotels. Although it is a bit old, the hygiene is completely fine. The hotel is very soundproof and almost no sound can be heard. The restaurant on the first floor tastes very good, and the breakfast and dinner a la carte meals are very satisfactory. I will go there again in the future, and the waiters are also very enthusiastic.
Original TextTranslated by Google
6/8
Response from Property: 尊敬的賓客,您好1非常感謝您選擇我們的酒店,並且分享瞭如此詳盡而美好的住宿體驗。香山飯店作為建築大師貝聿銘的傑作,其獨特的設計和精緻的公園氛圍確實讓人流連忘返。我們很高興看到孩子能夠在酒店大廳和花園裡盡情奔跑玩耍,享受這份難得的度假時光。同時,酒店與香山公園的緊密相連,也為您的住宿增添了一份獨特的自然韻味。再次感謝您的肯定與支持,期待在未來的日子裏再次為您服務。祝您生活愉快!
Dongcunshanshisimaying
Garden Twin Room
Stayed in Oct 2024
Family
3 review
3.0/5
Posted on Nov 17, 2024
The accommodation experience was quite bad. There was no transportation to enter the hotel. It took more than 10 minutes to drag the suitcase to enter the hotel, which was very embarrassing. The transportation was extremely inconvenient. We had to squeeze the subway with tourists to go out for dinner. The hotel staff was not very enthusiastic and proactive, which made people feel uncomfortable. There was a little odor and mold in the room. However, the hotel environment is very beautiful and the design is very beautiful. We went there just for the reputation of I.M. Pei. Except for the environment, other aspects are not up to standard. I will not go there again next time. I hope it can be improved.
Original TextTranslated by Google
6/8
Response from Property: 尊敬的賓客,您好!非常感謝您選擇我們的酒店並抽出寶貴時間為我們提供反饋。對於您在本次住宿中的不佳體驗,我們深感抱歉,並對此表示誠摯的歉意。關於您提到的交通問題,由於10月底到11月中旬為紅葉季瀏覽高峯時間段,由於週末的客流量明顯增大,交管部門會根據車流量對部分路段實施臨時交通管制,機動車不能行駛,為此給您造成出行不便敬請諒解,我們會認真考慮這一反饋,並探討可能的解決方案,為明年紅葉季做好充分準備。對於服務人員的態度問題,我們同樣感到遺憾。我們將加強對員工的培訓,確保他們能夠以更加主動和熱情的態度迎接每一位賓客。關於房間內的異味和黴跡,我們對此表示深深的歉意。我們會立即對涉及的房間進行檢查和整改,確保為賓客提供一個乾淨、舒適的住宿環境。最後,再次對給您帶來的不便表示歉意,並感謝您的理解和支持。我們會將您的反饋作為寶貴的改進意見,努力提升我們的服務質量和設施條件,以期在未來的住宿中為您提供更加滿意的體驗。期待您地再次光臨,祝您生活愉快!
Guest User
Sunny clouds and sunset double bed room
Stayed in Oct 2024
Family
8 review
4.7/5
Amazing
Posted on Dec 13, 2024
The kids said they wanted to go to Xiangshan to see the red leaves, but they were afraid of the hassle, so they simply booked a room at Xiangshan Hotel. They planned to check in the night before and return the next day after seeing the red leaves. It was a perfect plan, but because of the traffic control on the mountain, they could only drive up the mountain after 7pm and go down the mountain after 7pm the next day. However, the kids had classes on Sunday afternoon, so they could only take a taxi up the mountain and walk down the mountain to go to class by public transportation. The environment of the hotel is still good, and there is no problem living there, but the cable car has been overhauled, and we don’t have the physical strength to climb Xianglu Peak, so we just wandered around Xiangshan. The backyard of the hotel is absolutely beautiful, with two ginkgo trees with waterfalls and lakes. When the wind blows, the leaves fall down, which is very photogenic. In short, the scenery of the hotel alone is worth the room fee. As for the service, it can be said that it is very thoughtful but not warm. You can't find any faults, but I learned about the traffic control time on the mountain and the cable car overhaul through other channels. It is not difficult for the hotel to send a text message to remind you after booking the room, but it didn't. The breakfast is satisfactory, with everything you need, but it is not very good. The main thing is that the service staff stood by with a serious face, and it always felt like the dean was watching you eat, which made you feel uneasy. The overall experience was average. But, but, we will come again next autumn, for the beautiful mountain and the autumn colors.
Original TextTranslated by Google
6/11
Response from Property: Dear guest, hello! Thank you very much for your detailed review. We are both pleased and feel that there is room for improvement for your stay at Xiangshan Hotel. Thank you for your appreciation of the hotel environment. We are deeply sorry for the inconvenience you encountered during your trip. We have recorded the problem that the hotel failed to inform you of this information in advance, which you mentioned, and will be the focus of our future service improvement. We are also deeply sorry for the experience in breakfast and service. We will continue to optimize the breakfast dishes and service quality, and strengthen the training of service staff so that every guest can feel a warm and comfortable dining environment. Thank you again for your understanding and support. We look forward to meeting you again at Xiangshan Hotel in the autumn of next year to enjoy the beautiful mountain and the autumn colors of the pool together. I wish you and your children a happy life and all the best!
Sheyuchunbing
Standard Room (2 beds)
Stayed in Sep 2024
Other
7 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Beautiful hotel, with some traces of history, every object and every scene can easily remind people of their childhood. A good place for rest and recuperation, with an excellent location, quiet at night suitable for sleeping, plenty of hot water for bathing, and plenty of bottled water in the room. The most important thing is the temperature is great. Pei's design, one step a scene, light and shape. The Qingyun room is newly decorated and the toiletries are great. There is a view outside the window, and there is also a view outside each window pavilion in the corridor. The lobby is unique, the decoration of the cafe is also great, and the price is not expensive.
Original TextTranslated by Google
6/12
Response from Property: Dear guests, hello! Your description is really full of poetry and praise, which makes us deeply honored and proud. Mr. Pei's design is indeed unique, with each step allowing guests to feel the perfect combination of light and shape everywhere. The decoration of Qingyun Room is novel and comfortable, and the quality of toiletries is also well received by guests. Every scenery outside the window and in the corridor is a perfect fusion of nature, humanities and art. Thank you again for your praise and recognition. We will continue to work hard to provide guests with better services and experiences. We look forward to feeling the unique charm of Xiangshan Hotel again when you stay next time. Wish you a happy life!
Pumpkinyuan
Garden Twin Room
Stayed in Aug 2024
Family
9 review
4.1/5
Very Good
Posted on Sep 29, 2024
I came here to check in for the master's works. I have seen the Suzhou Museum and I feel very familiar with this. The scenery is beautiful. The hotel facilities are indeed old. I killed 8 bedbugs as soon as I entered the room, and asked the waiter to catch a gecko. The hygiene is average. The worst thing is that the waiter's attitude is old-fashioned and stiff. It's not that he is unprofessional, but it makes people feel uncomfortable. The breakfast variety is small but acceptable. What I like most is the window of the room, which is right in front of the persimmon tree, full of autumn fruits.
Original TextTranslated by Google
6/16
Response from Property: Dear guest, thank you very much for your evaluation and feedback about our hotel. We value your opinions and suggestions very much, and we sincerely apologize for the problems you encountered during your stay. We are deeply sorry for the bugs and geckos you found in your room. This is due to our hotel's own poor management. We have carried out comprehensive cleaning and disinfection of the rooms, and strengthened hygiene management and inspections to ensure every guest's stay experience. At the same time, we also attach great importance to your feedback on the attitude of the waiters. We will train and manage the waiters to improve the service quality and attitude so that every guest can feel our sincerity and enthusiasm. Regarding the lack of breakfast varieties, we will make adjustments and improvements based on guests' needs and feedback to provide a more abundant and delicious breakfast. Finally, thank you very much for your appreciation of our hotel's windows and views. We will continue to work hard to improve the hotel's facilities and service quality so that every guest can enjoy a comfortable and pleasant stay. Thank you again for your feedback and we look forward to your visit again!
Guest User
Standard Room (2 beds)
Stayed in Sep 2024
Solo travellers
5 review
5.0/5
Outstanding
Posted on Oct 21, 2024
The hotel is grand, unique in shape, and has a superior geographical location. The designer's concept is advanced, and the rooms are in Japanese retro style. It is the first choice for mountain climbing enthusiasts. When you get up early in the morning, you can go directly to Xiangshan Mountain by turning left out of the hotel. The scenery is beautiful. There are no group tourists in the early morning, and the mountain climbing experience is strong.
Original TextTranslated by Google
6/12
Response from Property: 尊敬的賓客,您好!非常感謝您對我們酒店的細緻評價與高度認可!酒店位於美麗的西山風景區香山公園內,對於爬山愛好者非常便利,清晨時分獨享香山的寧靜與美景,清晨的山間徒步,少了人羣的喧囂,更能讓人沉浸在大自然的懷抱中,享受那份難得的寧靜與純粹。再次感謝您的寶貴點評,期待您再次光臨,祝您生活愉快!
pennyxk
Garden Twin Room
Stayed in Sep 2024
Family
122 review
5.0/5
Outstanding
Posted on Nov 5, 2024
I took my mother to visit Xiangshan and stayed here for one night to experience the works of Master I.M. Pei. It is not as good as during the epidemic. There are many people. Now there are two huge ginkgo trees. One is completely yellow, and the other is still green and yellow. It seems that these two trees can never be synchronized. The golden ginkgo leaves are sprinkled on the lake. The scene is too beautiful. I booked a garden view room. I can enjoy the Su style landscape without leaving the house. I like the design of this window frame very much. However, some facilities in the old hotel are indeed a bit old. The water in the washbasin is a bit unsmooth, and the water supply is cut off at night due to line maintenance. . .
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您選擇我們酒店,並與您的母親一同感受貝聿銘大師的建築之美。關於設施老化的問題,我們非常理解您的感受,並一直在努力進行維護和更新。對於洗手池下水不暢以及停水的問題,我們深感抱歉,並會立即對此進行檢修和改進,以確保為賓客提供更加舒適的住宿環境。再次感謝您的反饋和建議,我們會認真對待每一條意見,並努力提升我們的服務質量。期待您下次光臨,我們將竭誠為您提供更加完美的住宿體驗。祝您和您的母親身體健康,生活愉快!
Guest User
Sunny clouds and sunset double bed room
Stayed in Sep 2024
Other
19 review
4.7/5
Amazing
Posted on Oct 23, 2024
The hotel is in Xiangshan Park, close to the Qinzheng Hall, Jingcui Lake, and Shuangqing Villa. It is also close to the National Botanical Garden. The hotel was designed by the famous designer Mr. Pei Liming, very elegant, full of Chinese style. The service of the hotel is good. If you have any needs, they will try their best to meet them, especially Zhang Bohai from the front office, who took the initiative to carry our luggage for us and took us to the room. When we encountered great difficulties, he promptly lent a helping hand and provided us with help. I like his enthusiasm and love. The quality of the breakfast food in the hotel is not too much, just average. The room we stayed in, 1308, was newly renovated, nice, and it would be better if there was one more mirror.
Original TextTranslated by Google
6/10
Response from Property: 尊敬的賓客,您好!非常感謝您對我們飯店的詳盡點評與寶貴意見!得知前廳部的張博海先生給您留下了深刻的印象,我們感到無比欣慰。他的熱心與愛心正是我們飯店服務精神的體現,我們會向他轉達您的讚揚,並鼓勵所有員工向他學習。對於早餐的品質,我們深感抱歉未能完全滿足您的期望。我們會認真聽取您的意見,不斷優化早餐的菜品與品質,力求為您提供更加豐盛、多樣的早餐選擇。再次感謝您的肯定與寶貴意見,我們期待在未來的日子裏能夠再次為您服務,為您提供更加完美的住宿體驗。祝您生活愉快!
Guest User
Standard Room (2 beds)
Stayed in Sep 2024
Family
6 review
4.5/5
Great
Posted on Oct 28, 2024
The hotel is in a very good location, inside the scenic area. Although the hotel was built in 1982, you can still feel the unique design of Master I.M. Pei. There is a landscape in the hotel, which is very beautiful with mandarin ducks and mallards, and the two old ginkgo trees are particularly eye-catching in autumn. However, the hotel is a bit old after all, and the hardware facilities in the room are too old. It is better to upgrade the garden view room. The hotel staff is very polite and thoughtful.
Original TextTranslated by Google
6/7
Response from Property: 尊敬的賓客,您好!非常感謝您對我們酒店位置的讚賞以及設計風格的認可!關於房間內部硬件設施舊的問題,我們深表歉意。我們一直在努力進行維護和升級,以確保為賓客提供儘可能舒適的住宿環境。再次感謝您的反饋和支持!我們會認真對待每一條意見和建議,並努力做出改善。期待在未來的日子裏,能夠為您提供更加完美的住宿體驗。祝您生活愉快!
Youqiandeshizi🦁️
Standard Room (2 beds)
Stayed in Sep 2024
Travel with friends
18 review
5.0/5
Outstanding
Posted on Oct 25, 2024
It is so convenient to stay at Xiangshan Hotel when climbing Xiangshan. There are so many people in Xiangshan. The hotel is in the park, so you don't need to buy tickets to enter the park. We checked in to the newly renovated area, everything is new, and the toilet is flushing. Accommodation and parking are 40 yuan a day and 10 yuan an hour. Facilities: very new and good Hygiene: very clean Environment: The small scenery in the backyard is very artistic, It is very comfortable to sit down and take a rest. Service: The service staff are very enthusiastic and polite Overall, the experience is good
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對我們香山飯店的高度評價。很高興得知您選擇了我們飯店作為爬香山的下榻之處,對於您入住的新裝修區域,得知您入住體驗很滿意,我們很是欣慰。再次感謝您的選擇與信任,期待在未來的日子裏再次為您服務,為您創造更加美好的旅行回憶。祝您生活愉快!
  翻译: