Campanile Hotels in Biarritz

The good: It is clean. The mattress is comfortable. The TV and WiFi work. The airport is very close. The bad: The hotel is showing its age. It is more of a motel than a hotel. There is no elevator. The outdoor walkways and spiral staircases are not well-lit. The rooms are very small. The pillows are bad. No bar soap is provided, but there are soap dispensers on the wall in the bathroom, by the sink and in the bathtub. There are no washcloths, however. How does one use liquid soap with no washcloth? The ugly: The toilet. Probably not a big issue if you are alone in the room, but if there is a second person, be aware that the toilet tank requires a minimum of ten minutes to refill between flushes. When asked about it, the employees at the reception desk acknowledged this was an issue in all rooms. We would definitely look for a different option next time we have to fly out of Biarritz.

Our stay at the Hotel du Palais was an absolute dream. Upon arrival, we were upgraded to an oceanfront room, which was nothing short of breathtaking. We arrived on my husband's birthday and walking in to this view was the perfect surprise! All of the staff were warm, welcoming, and went out of their way to ensure we had a memorable experience. A special thanks to Emma from the concierge team, who helped us with both a restaurant reservation and arranging a rental car – her assistance made everything so easy. We highly recommend having dinner at La Rotonde, where the food is delicious, and the setting is simply elegant. A drink at the Bar Napoleon III is also a must – the atmosphere is cozy and their cocktail menu is fantastic! We spent some relaxing afternoons by the pool, enjoying the ocean views from the lounge chairs, which added to the overall luxurious experience. If you can, we also recommend 1/2 day trips to St Jean de Luz and St Jean Pied de Port. Two adorable villages (very different from each other), and easy drives. We couldn't be happier with our stay, and hope to return one day!

Spent 2 nights here for a short break, as we love Biarritz. It was our first visit to this hotel. It is centrally situated, making it an ideal base for exploring the town. We received a warm welcome at check-in and were delighted with our 3rd floor room. We booked a prestige room with a sea view, which was a good decision and well worth the money. The room was spacious and comfortable. Very good bed and bedding. The coffee machine was appreciated, as was the fridge stocked with complimentary soft drinks. These were topped up daily. The bathroom and separate toilet were spacious and well furnished with toiletries. Bath robes and slippers were provided. I especially loved the anti-fog mirror. The shower was powerful, with plenty of hot water. We didn’t have breakfast in the hotel, but did use the bar for a drink and a planche of charcuterie and cheeses, which were delicious. All staff were friendly and eager to help. I was surprised that although the hotel is classed as a monument, there is no information on its history in the rooms. To me, that is a selling point which should be well publicised. We had to check the internet for information on the background of the hotel, which is fascinating. It would be well worth printing off a page and leaving it in the rooms. Overall an excellent stay and we will definitely be returning.

La chambres est vieille, l hôtel est vieux, on le sait. Mais malgré ça c est propre. Rien à redire de notre chambre. Le personnel est très gentil à accueil. Nous avons pris trois matins dessuite le petit déjeuner sur place, on s est régalé. Pain frais, croissant, jus d orange de qualité..Nous étions très bien!! Et encore merci aux personnes qui nous ont accueilli

This should not be rated as four star The Good: Excellent breakfast - but pricey. Location with beach within 5 minutes walk and plenty of bars and restaurants. The Bad: Understaffed - only one person ever visible. Online check-in does not work - they still request a card guarantee There is no bar or restaurant or room service - a must for a four star hotel The rooms are tiny - even the so called 'privilege' rooms can only just take a king size bed Unless you are on the higher floors there is no beach or sea view. If you have a rear room, you overlook a carpark. There are only 2 lifts and no accessible stairs (fire door access only) and one was not working when I was there. It is very expensive for what you get. My advice is to look else where, check that the room size and hotel facilities are what you are looking for. There much better value hotels out there, even in and around Biarritz.

This is a 4 star hotel and quite expensive and as such we found that the standard of the accommodation did not live up to expectations. The room was large but a bit old fashioned in style and there was an over bath shower which isn't to be expected in this grade of hotel these days. The worst feature, however was the horrible, musty smell that remained in the room the whole time we were there. It was really quite unpleasant and it was impossible to identify where it was coming from. Carpets in the corridors were marked in places despite attempts having been made to clean them and the stairs which we took on one occasion instead of the lifts were very neglected. Wooden effect floors throughout would be much more practical. In general everywhere was just tired and in need of updating. The staff, on the other hand, were delightful, very friendly, helpful and efficient and the hotel is in an excellent position for the town centre and one of the beaches.

The staffs are very helpful and friendly as well as the amenities such as spa and massage treatment. They also provided delicious Basque Foods for choices. The location is absolutely nearby the Beach that taking about few mins walking apart. I would highly recommend to people who are planning in Biarritz

This hotel stands proud near the lighthouse in beautiful Biarritz. We expected great things , not put off at all by the position of the hotel as we are fit and well and enjoyed the walk into town and back . We did not like our first room which was very small . To be honest I think if I was critical the hotel could do much better on their website explaining the room set up . We like a king bed which we got , but there was not enough storage space and no walking around space at all . Reception dealt with our request well and my husband checked the room an ocean suite which was lovely but after we got unpacked I realised the room was huge but the bed was a normal double . My hubby at this point refused to move again so we put up with it for the 4 days . We did pay for the upgrade . I like a hotel that explains what you get . Eg cosy room Etc which was what our first room certainly was . On to better things . The staff first and foremost were fabulous very cheery and helpful . The pool was gorgeous and we enjoyed a few hours every afternoon sitting out . Breakfast was good but not great . Would have loved a fresh cooking station for omelettes fresh eggs .. no variety the exact same every day and where were the glorious French baguettes and croissants. None in sight except tiny croissants that to be honest were not that great . We had one dinner In Frenchie restaurant which was absolutely fabulous best of stay . Finally to end the hotel is good overall but I thought it lacked a bit of atmosphere. It was quiet, piano player one night but not enough for us to stay in more than the one night . It’s a shame . Biarritz is amazing just can’t quite decide if I would stay in the Regina again.

I rate the Sofitel a 3 but it’s really only a 2 if I was to only judge the hotel. The location and the pool were the absolute highlight’s and for this we give a 5! Biarritz has a stunning coastline but please spend your money elsewhere! This hotel pretends to be a 5 star hotel with wellness spa. Thank goodness I had not planned my trip around the spa itself. I think if this was in Australia, it would be shut down. When you take the lift to the spa , you arrive into a waste land! Depending on which way you arrive, it is a rabbit warren of empty corridors, closed doors with French signage! I couldn’t even find the toilet. After paying $700 AUD for 3 treatments, you would expect a warm welcome, and someone assisting you to your next treatment. No not here, you are on your own (naked in a robe) trying to ask for directions to the next room however nobody speaks English. My treatment was booked with a Physiotherapist however I think she was barely qualified for a massage! Highlights from my family were the soft robes and spacious rooms, big beds with cozy mattresses toppers and soft linen. Great valet and reception but that’s it for service. Pool is saltwater and perfectly cool! We could not find the indoor pool