Tianfu Sunshine Hotel Reviews

Response from Property: Dear Guest,Thank you for choosing to stay with us and for taking the time to share your positive experience. We are delighted to hear that our staff and the hotel's location met and exceeded your expectations.It is wonderful to know that our team members' proficiency in English helped make your stay more comfortable and enjoyable. Providing exceptional service is at the core of what we do, and we're glad it was reflected during your visit.We are also pleased that you enjoyed our breakfast offerings and found the swimming pool to be a pleasant amenity. While we understand that there may be room for improvement in the pool area, we appreciate your feedback on the presence of a friendly lifeguard. Ensuring guest safety is paramount, and we are happy to hear that this aspect of your stay was positive.Your kind words will certainly be shared with the team, as they serve as a great motivation for everyone involved.We hope to have the pleasure of welcoming you back in the future. Whether it's for business or leisure, we look forward to providing you with another memorable stay.Warm regards, [Hotel Name] Management TeamPlease replace "[Hotel Name]" with the actual name of your hotel when finalizing the response. If there are any specific details you would like to add or modify, feel free to adjust the message accordingly. We look forward to serving you again and ensuring an even better experience for your next visit

Response from Property: Dear guests,The wind is gentle and you are special.Thank you for your praise, look forward to your next visit, sunshine welcome you, Chengdu welcome you!

Response from Property: Dear Mr Dean Peter DavidIt has been brought our attention that upon checking in at Tianfu Sunshine Hotel on 12ed Aug. Your exprience was one of difficulty, I would like to express my sincere apologies for poor attitude of our receptionist when you arrived. There is simply no excuse in his behavior as I assure you that the necessary action has been taken to rectify the lack of service you should have receive. Furthermore, the milk we offered to your son was actually supposed to provide you as well, our room service was concerned about the "Do not disturb" signs for your door，it is liable to cause misunderstanding. I do hope that I can assure you that your negetive expericence was isolated incident, and I look forward to welcoming you back in very near futher so that we can restore your confidence in the product and service of Tianfu Sunshine Hotel, please do not hesitate to contact us directly in business or pleasure bring you back to Chengdu.Sincerely,MG Lucy Zhao

Response from Property: Dear guests, hello! Thank you very much for choosing us and for your recognition. Your support and encouragement are the driving force for us to keep moving forward. Welcome to visit again!

Response from Property: 尊敬的賓客，您好~！非常感謝您的入住，酒店毗鄰天府廣場、太古裏商圈、文殊坊、寬窄巷子、春熙路等景點，交通十分便利。我們一直致力於提供給客人一個舒適宜人的休息環境。 我們注重酒店房間的床品質量，以確保客人能夠獲得良好的睡眠質量並得到充分的休息。酒店採用世界頂級品牌“舒達（Serta） ”床墊，完美貼合人體脊柱，分散人體重量並改善血液循環，真正給睡眠者全面的承託，讓客人睡眠無憂。並且酒店備有軟硬不同的床墊可供客人挑選。 期待能有機會再次為您服務。

Response from Property: I don’t want all days to be glowing, I just want every day to carry warmth and hope. Dear guest, thank you very much for choosing to stay at our hotel and sharing your satisfactory stay experience. We are deeply honored. We have been committed to providing high standards of services and facilities to ensure that every guest can enjoy a comfortable and elegant accommodation environment. We look forward to serving you again in the near future. I wish you a happy life and look forward to seeing you again!

Response from Property: Only when little stars live in your heart will your life be bright. Dear guest, thank you very much for choosing to stay at our hotel and sharing your satisfactory stay experience. We have been committed to providing high standards of services and facilities to ensure that every guest can enjoy a comfortable and elegant accommodation environment. Your satisfaction with our service is the result of the hard work of our team. Knowing that you are satisfied with the details of the room, especially the parent-child bed prepared in advance, is part of our efforts to provide more considerate services to family guests. We know that every guest is our most precious treasure, so no matter what questions or needs you have, we will go all out to ensure that you receive the most satisfactory service. Regarding breakfast, we are very happy to receive your approval. We are committed to providing a variety of breakfast options to meet the taste preferences of different guests. We hope to provide our guests with a variety of dining options. Thank you again for your praise and recommendation. This is not only recognition of our work, but also motivation for us to continue to improve service quality. I wish you a pleasant holiday in Chengdu!

Response from Property: Dear guest, thank you very much for choosing to stay at our hotel and sharing your stay experience. We deeply regret the issues you encountered and sincerely apologize for the inconvenience this has caused you. We are very happy to hear that you are satisfied with the warmth and complete facilities of the family room. We will continue to maintain this high standard to ensure every family guest enjoys a comfortable and convenient stay. We are deeply sorry for the problems you experienced with our afternoon tea service. We immediately criticized and educated relevant personnel and strengthened the service attitude training of employees to ensure that every guest can enjoy warm and thoughtful service. We will optimize the afternoon tea service process to ensure that the preparation and supply of refreshments are more efficient and timely. Thank you again for your feedback, it will serve as an important reference for our improvement work. We promise to take effective measures to improve the overall service quality of the hotel. We hope to have the opportunity to welcome you again with a new look in the near future.

Response from Property: Dear guest, thank you very much for choosing to stay at our hotel and sharing your stay experience. After seeing your review, our hotel management fell into deep silence and we deeply regret that we did not provide you with a perfect stay. Your feelings have also made us think seriously. The hotel has various room types to meet guests with different needs. Guests can choose the room type that suits them according to their own needs. Of course, we will also strengthen the training of staff in response to this situation in order to recommend more suitable rooms for guests. Room. Regarding bathroom facilities, we will conduct a comprehensive inspection to ensure that all facilities are functioning properly. At the same time, we will also strengthen employee training to ensure that every employee can provide professional and courteous services. Regarding the behavior of individual employees you mentioned, we will definitely investigate and deal with it seriously to prevent similar incidents from happening again. The description of the afternoon tea service is not clear enough. We will optimize the product description to ensure that guests clearly understand the service content. Occasionally when you are unhappy, just treat it as happiness is loading. Mountains have peaks, lakes have other shores, and in the long journey of life, everything turns around. We hope to serve you again in the near future so that you can have a pleasant trip in Sunshine.

Response from Property: Dear guest, thank you very much for choosing to stay at our hotel and sharing your satisfactory stay experience. We are deeply honored. We have always been committed to providing high standards of cleaning and maintenance to ensure that every guest can enjoy a comfortable and clean accommodation environment. Knowing that you were satisfied with the cleanliness of your room is a tribute to the hard work of our team. Service is at the core of our hotel culture. We know that every guest is our most precious treasure, so no matter what questions or needs you have, we will go all out to ensure that you receive the most satisfactory service. I wish you a happy life and look forward to seeing you again!

Response from Property: Dear guest, thank you very much for choosing to stay at our hotel and sharing your satisfactory stay experience. We are deeply honored. We have always been committed to providing high standards of services and facilities to ensure that every guest can enjoy a comfortable and convenient stay. We are pleased to hear that you are satisfied with the layout of your room. We know how important this is for family travel. We hope that through this design, family members can communicate and take care of each other more conveniently. We are committed to providing a variety of breakfast options to meet the taste preferences of different guests. We look forward to serving you again in the near future. I wish you a happy life and look forward to seeing you again!

Response from Property: Dear guests: Hello! Every city always has a reason for people to miss it, every season has its scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Sunshine will be the warmest and most unique one in your memories! Looking forward to your visit again!

Response from Property: Dear guest, thank you very much for choosing to stay in our hotel and sharing your satisfactory experience with your children. We are deeply honored. We know that traveling with children requires more attention and careful arrangements. Therefore, our team is always committed to providing the warmest and most comfortable accommodation experience for every family guest. It is the greatest honor for our team to know that you are satisfied with our service. We look forward to serving you again in the near future. I wish you and your family a happy life and look forward to seeing you again!

Response from Property: Dear guest, thank you very much for choosing to stay in our hotel and sharing your satisfactory stay experience. We are deeply honored. You think our hotel is very cost-effective and suitable for families with children. This is a very valuable affirmation for us. We have been working hard to create a warm and comfortable environment so that every family member can enjoy a pleasant stay. Thank you again for your good comments and recommendations, which is not only a recognition of our work, but also a driving force for us to continuously improve the quality of our service. We look forward to serving you again in the near future. I wish you a happy life and look forward to meeting you again!