Splendid Premium Hotel

Overall service and location are good Lobby manger Jacky is nice and friendly.

Highly recommend hotel. Right in the middle of old town and many shops and food nearby. Service staffs are very friendly and attends to your needs almost immediately. Would like to shout out to Jacky, the manager of the hotel. Gave us a temporarily room to rest in as we arrived at 6am while we wait for our actual room

This hotel is still not complete. A lot of construction still on-going. The first room we checked-in was not finished. Even the blinds/curtains on the glass wall between bedroom and bathroom was missing. Totally disappointing! But, I would give full marks to the manager and the front office team. They were very courteous, and helpful. They facilitate an early checkin without even asking! They were personally checking and helping with every small details of our stay, travel itinerary, tour bookings, food, etc. They were very cooperative and more than willing to offer complimentary cabs and drinks when we let them know about the disappointments around the room quality and facilities. To summarise, what was started off as a bad experience was turned into an memorable stay by a highly professional, friendly team!!

It was nice stay. Hotel staff especially Mr Jacky kindly supported for our stay. We had aircon trouble, sooner a staff arranged another temporary room for short stay. Hotel facilities are partly old but renovation has been continued. If all works is completed, it becomes more nice. And location is the best in old quarters.