Family-friendly Hotels in Karuizawa

We stayed in a room accommodating 3 people. The sofa bed is big in principle big enough for my daughter but she found it easily falling down probably because the base is a sofa which is apparently smaller than the mattress! The hotel room is generally clean. We had a shabushabu and teriyaki dinner at the hotel which was relatively expensive but the quality is excellent and we found it worth a try! More importantly, the hotel is conveniently located near the outlet where we had a happy shopping spree😊

Black Diamond members specially give a thumbs up to Zhang at the front desk 👍 I never have the time to write reviews Today I was touched by Zhang's service The service of Zhang at the front desk can be regarded as the brand of Prince Hotel in Karuizawa The story is like this: ”On the day of check-in, I was overwhelmed by the atmosphere of the shopping mall around Prince Hotel The cabin I booked has a good layout with two rooms, and a living room in the middle, which is more than enough for 3-4 people. When I fell asleep at night, I noticed the noise of the snowmaking machine at the ski resort. I have a very sensitive hearing, so I immediately contacted Ctrip's one-to-one customer service and the hotel front desk, and got a response very quickly. The Japanese night shift staff at the front desk communicated well and considered that it was very late, so they let us stay in the hotel building for one night and adjust the room the next day. The next day, Zhang, a Chinese at the front desk, drove the hotel car to the cabin very coolly to help us move our luggage into the hotel building. It was very friendly to hear Mandarin. Zhang was very patient and carried the luggage and drove to help us deliver the luggage to the new room. During the period, he also introduced the hotel and surrounding consultation. The services we needed in the future were also provided. It is well known that the Japanese service industry is excellent. When meeting compatriots in a foreign country, the language communication is smooth and they get real service and help. This hotel experience is the most satisfying one in the past ten years of traveling in Japan.