Holiday Inn Express Hotels in Lisbon

This hotel has very helpful and courteous staff. My room was comfortable, with French doors that opened to let the fresh air in. The restaurant downstairs served a BEAUTIFUL dinner, with a scrumptious dessert and nice wine. Highly recommend dining there during your stay.

I appreciated how this hotel was able to accommodate me on short notice after the original hotel I had booked with canceled my reservation. The rate was reasonable and it was located where I needed to be. The Grand Lisboa Hotel is part of a chain of VIP hotels in Lisbon. It was quite clean but slightly run down. The room was basic and since I just needed to sleep and shower, it was fine. All the money has been put into the bathroom with modern fixtures. The bathtub is high and slippery. There was no mat to prevent falling and stepping out of the tub felt a bit precarious. The rest of the room was spare. The bed was quite firm. A table and chair in the room had some sort of dried spill on them. Bottled water was complimentary. I did not make use of the bar or restaurant facilities whilst there. To change money, on goes to a sister hotel, the VIP Zurich-walking distance-and receives a poor exchange rate. Live and learn. The service, overall, is helpful. I was given suggestions, directions, maps, etc. All the things one expects from those in the hospitality business happened. No complaints, there.

My overall experience was good but the only downside for me is the location. It needs a long walk, around 20-30 mins, to get to the main city area. I had to get a taxi or Bolt to return hotel every night. The room was clean with a large king size bed. The room size is reasonable. We were on the first floor facing the street, it was quite at night. Slippers were provided on request. The staffs were very polite and friendly. There were no problem in communication in English. They also suggested a lots restaurants and attractions for us to consider. The lobby is spacious with a TV and also lots of seating area. There was a small gym room in the basement. We had a comfortable and great stay with Lumen Hotel.

I stayed for 2 nights in the hotel. The staff are very polite, hotel location is prime and easy to find. The cafeteria and bar area is really pleasant and gives good vibes! I would like to highlight an incident, that actually motivated me to write this review. I had bad experience in Lisbon with one of the local taxi company. The hotel staff Andrea, who also sits on reception desk during noon time, helped us to the core and gave us peace of mind. She is not only a good hotel staff, but also a better human. If I visit Lisbon again, needless to say, this will be my first choice!

Perfect location with the hotel about 20 walk downhill into town centre or 2 minute walk to the Metro - Marques de Pombal. We used a viva viagem card for zapping our way around . Can get anywhere in Lisboa really quickly and cheaply . Rooms were spotless and kept that way during our stay . Room could have done with a chest of drawers or some drawers in the bedside tables as storage was not generous. Breakfast was a simple but tasty buffet with hot or cold choices. Staff worked hard to refresh buffet and keep the tables free. Place is all you need for a good base to explore Lisboa.

Great value, great service, great room, great breakfast, great staff. We stayed between travel arriving from Paris at night and needing a great close to the airport place to rest for the night and this was the perfect fit for our family of four. We loved our two queen bed suite with a sleeper sofa room.

AC not working properly, no food in room, no mini bar, uncomfortable, old property needind minor renovation, many things not working such as shower head, sink not draining enough, sometimes not cleaned well. ceiling damage and micro pieces falling in bathroom AC filter dirty, walls in cupboard, could hear the couple next door having sex every time. head manager of the hotel not listening and almost rude. asked him to fix the VMC, there was too much humidity to which he replied that he is not god. I told him that if he cannot make a VMC changed I do not know how he is a manager. no discount nothing for the hassle it has been there. changed room once to have even more issues. did not seem double windowed either we could hear the street. barman when I asked him what he has aside of drinks, his reply was so low lever: What do you think I can have? it is a bar. when I explained that he might have offered snacks or small food, he did not understand. it is a very low level hotel for a high price. I will never recommend that place and I will even spend some time to damage their online reputation.

I’m gonna go through the pros and then I’ll go through the cons of this establishment. On my original arrival I was an early booking and early arrival so I was given the choice of either paying $30 a night more for the room and allowed to check in early or wait to 3/4 hours while they stored my bags. I elected to go with the latter and chose to have lunch in the restaurant, which was a huge mistake because the Aqua restaurant had horrible food on a fixed price menu, and even though I clearly did not like my servings, and there was no recourse offered by the staff to change my selections or be refunded so I just Waited until my bags were ready to go to the room and went and relaxed at that point. So the front desk which was my first experience of the intercontinental, was a fiasco, and I will always have that first impression of not being taken care of on the other hand, I will say that the room service was really good for breakfast And that the concierge and Bell hop option was their winning strategy because they have really good people working in their hotel, and I was able to get some great tips and advice from the locals. I will also say that they have several sports channels which was great, because I wanted to watch the French Open while I was in town and that the beds are extremely comfortable. There are numerous pillows and the sheets are magic, the towels are also quite good and keep in mind that this hotel does not have a pool or a spa so there’s no massage services offered