Raffles Makkah Palace

Raffles Makkah Palace Reviews

Raffles Makkah Palace

Royal Tower, Ibrahim Al Khalil Rd, Al Haram, Near Masjid Al Haram, Al Hajlah, Makkah, Makkah Province, 21955, Saudi ArabiaView Hotel Details
Raffles Makkah Palace
Raffles Makkah PalaceRaffles Makkah PalaceRaffles Makkah Palace
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Raffles Makkah Palace Guest Reviews

4.4/5
Very Good
73 review
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(73)
Positive reviews(45)
Reviews with photos/video(17)
Negative reviews(2)
nasifah
Superior One-Bedroom Suite With City View
Stayed in Sep 2024
Family
22 review
5.0/5
Outstanding
Posted on Oct 22, 2024
Our favourite place to stay in Makkah - cannot fault the establishment in their services. Special thanks to Fahad (who assists with room services) who looked after us very well
Samim
Signature Deluxe Suite With Partial Kaaba View
Stayed in Jan 2024
Solo travellers
5 review
5.0/5
Outstanding
Posted on Feb 17, 2024
EXCELLENT
Dewi Awi
Signature Suite with City View
Stayed in May 2024
Couples
10 review
5.0/5
Outstanding
Posted on Jun 29, 2024
The hotel is awesome, so close to the Haram. The staff was good
Saleena Shah
Signature Suite with City View
Stayed in Nov 2023
Family
2 review
5.0/5
Outstanding
Posted on Dec 29, 2023
Very clean hotel, close to Haram, plenty of food options in clock tower
Guest User
Signature Suite with City View
Stayed in Apr 2023
Couples
1 review
2.7/5
Posted on May 8, 2023
The raffles hotel in other locations is of a much higher standard. The suite that we were staying in Makkah was tired and needs refurbished. The bathroom tiles, flooring and shower need to refurbished and need replaced. Walls could do with freshening up as they are marked in many places. Better dusting could be done around the suite- dust was on the skirting boards, lamps etc. The curtains were as though they have never been washed and are stained/marked. We reported issue with the noise of the bathroom fan in the toilet area, however this was not addressed. For the high price we paid we expect the suite to be in a much better condition. My husband and I were annoyed that the suite did not live up to the raffles in other countries we visited.
Guest User
Presidential Suite with Haram View
Stayed in Jan 2023
Family
1 review
5.0/5
Outstanding
Posted on May 16, 2023
Best hotel in Makkah
SEBA MENSUCAT SAN VE TİC AS
Signature Suite with City View
Stayed in Jan 2024
Family
12 review
4.7/5
Amazing
Posted on Mar 6, 2024
A quality and successful hotel with a beautiful location within walking distance to the mosque
Original TextTranslated by Google
Nada R
Stayed in Oct 2024
Family
5.0/5
Outstanding
Posted on Nov 23, 2024
تعامل جيد مع راشد و ريحان و حمدان و ناصر بتلر سيرفس الخدامة رائعة و الغرف مرتبة This guy nearly Amazing and really enjoy it.The visibility of rooms are really amzing. Insha allah next time to come here raffels makkah palace………………………………………….
Response from Property: ضيفنا العزيز استاذ نادر، نسعد دائمًا بخدمتكم ونبذل قصارى جهدنا لنجعل من إقامتك في قصر مكة رافلز إقامة مميزة تحفها الخصوصية والراحة، نشكركم على إبداء رأيكم حول خدماتنا والجناح وملاحظتكم الإيجابية حول الضيافة. كما أننا سنعمل على إيصال شكركم للسيد راشد وللسيدة ريحان وللسيد حمدان وللسيد ناصر شخصيًا. نتشوق لخدمتكم قريبًا في زيارتكم القادمة لمكة المكرمة. دمتم في رعاية الله.
Saajida P
Stayed in Oct 2024
Family
5.0/5
Outstanding
Posted on Nov 15, 2024
This was my 2nd stay in 2 years was fantastic from check in to check out we were treated like royalty.took the half board this time which I was disappointed as no options for vegetarians as soon as the management team were aware Mr Ayub and team including Hamden the went up and beyond to cater for me and my father at breakfast. And also Mr Anshad and his team including Iqbal were so helpful at dinner they made sure our vegi options were on our table the chefs were also fantastic came back to this hotel as Mr Nauman looked after us also shout out to Mr saad Mr Hussain and Mr Meshari the reception team well done to the raffles team.10 out of 10
Response from Property: Dear Ms. Saajda, Thank you for your kind review, we highly appreciate it. We are thrilled that you enjoyed your stay with our services at Raffles Makkah Palace, we strive to always provide the best service to our guests so they can enjoy a spiritual stay at the most sacred places in the world. We will redirect your valuable comments to Mr. Ayub, Mr. Hamden, Mr. Anshad, Mr. Iqbal, Mr. Nauman, Mr. Saad Mr. Hussain and Mr. Meshari personally, we look forward to welcoming you soon. May Allah accept all your prayers.
Huda F
Stayed in Oct 2024
Family
5.0/5
Outstanding
Posted on Nov 14, 2024
Thank you Every thing in this hotel was amazing I will keep going and reserving in this hotel الفندق مريح جدا ونظيف والموظفين جدا محترمين ومتعاونين كل شيء بالفندق ممتاز والاكل جدا نظيف ولا تحتاج للخروج برا الفندق ويقوموا بتزويدك بماء زمزم وقهوه وتمر فري من الفندق كترحيب
Response from Property: ضيفنا العزيز، نشكركم على منحنا تصنيفًا مميزًا وسعداء أن البوفيه والنظافة وخدمتنا قد نالوا رضاكم، نسعى دائمًا ليحصل ضيوفنا على أفضل تجربة روحانية في مكة المكرمة، ملاحظاتكم تجاه موظفي الفندق لدينا تسعدنا، ونؤكد لكم بأن تعليقكم حول خدماتهم سوف تصل إليهم شخصيًا، نأمل أن نستقبلكم بكل الود والترحاب بزيارتكم القادمة لمكة المكرمة في القريب العاجل. دمتم بخير.
Sara A
Stayed in Sep 2024
Family
5.0/5
Outstanding
Posted on Oct 17, 2024
I want to extend my sincere gratitude for making my stay truly special. The personal touches, such as the cake for my birthday and the special chocolates for each of my children, made us all feel incredibly welcomed and happy. My kids were thrilled, and it’s moments like these that make a stay memorable. Your attention to detail and the kindness of your staff exceeded my expectations. I will be recommending your hotel to friends and family, and I look forward to staying with you again in the future. A special thanks to Shatha (if I’m not mistaken) Warm regards, Sara
Response from Property: Dear Ms. Sara, Thank you for taking the time to share your review about our food services and experience with other travelers. We are honored that our dessert and restaurant buffet team provided privacy and comfort during your stay to make your stay a special experience. We will redirect your valuable words to Mr. Shatha personally. We appreciate your comments, and we look forward to welcoming you again soon.
fzeeez
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Oct 11, 2024
Quiet hotel and professional staff. The suites are clean and the furniture is great. Breakfast is varied and satisfies all tastes. Al Qasr Restaurant and the outdoor seating with the amazing view of the Haram. The Arabic coffee employee at the reception has a special greeting. The hotel management is attentive to the smallest details. The stay was enjoyable. Thank you.
Response from Property: Dear Mr. Fayez, Thank you for your kind review, we are glad that you enjoyed our suite cleanliness, amenities, variety of breakfast buffet, beverage, Al Qasr Restaurant, outdoor seating, view and staff services. We aim to provide a comfortable spiritual experience for all our guests. It was a pleasure to serve you, and we are waiting to see you again on your next visit to Makkah.
Ibrahim A
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Oct 4, 2024
I have visited Makkah many times but this place is the best i have ever stayed in. Starting from the nice and easy check in to the beautiful room overlooking Kaaba to the all details they pay attention to. The hotel is very close to the haram which make this hotel one of the best luxurious options. The breakfasts is excellent. Special service thanks Ms. Alhannof for making our stay unforgettable.
Response from Property: Dear Mr. Ibrahim, Thank you for trusting Raffles Makkah Palace. We are pleased that you enjoyed our suite view and location in the proximity of Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Masjid Al-Haram to enjoy a distinctive spiritual experience. We are glad that our breakfast, services and check-in have got your satisfaction. We are pleased that you enjoyed our hospitality. We will redirect your kind message to Ms. Alhannof. Looking forward to welcoming you again soon.
Ammar Y
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Sep 17, 2024
It was perfect ,the location as well as the hospitality and the kindness to the guests of Al-Rahman The team was so helpful and kind It will be my only hotel to choose in Mekka I will recomend the hotel to my friends and other members of the family
Response from Property: Dear Mr. Ammar, Thank you for trusting Raffles Makkah Palace. We are pleased that you enjoyed our location in the proximity of Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Masjid Al-Haram to enjoy a distinctive spiritual experience. We always do our best to make your stay at Raffles Makkah Palace a special one filled with comfort and privacy. We are pleased that you enjoyed our hospitality. We will redirect your kind message to Mr. Al-Rahman. Looking forward to welcoming you again soon.
andrigolun
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Aug 24, 2024
a pleasant experience with family for 6 nights in the holy land. Very close location to the Grand Mosque, with luxurious and clean facilities. friendly and very helpful staff from mr desta. may Allah call us back to this place. aamiin…………..
Response from Property: Dear Andri, Thank you for trusting Raffles Makkah Palace. We are pleased that you enjoyed our location in the proximity of Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Masjid Al-Haram to enjoy a distinctive spiritual experience. We appreciate your positive feedback about our staff service, hotel cleanliness and facilities. We will redirect your valuable comments to Mr. Desta personally, we are looking forward to welcoming you again at Raffles Makkah palace soon.
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