Minster Mill Hotel

I'm at a loss to understand the poor reviews on this place. We stayed in room 110. It was warm and comfortable. Quite compact, but had everything we needed. Hair dryer, iron, L'Occitane toiletries, Dyson cool if you get hot, coffee maker, kettle, selection of tea and coffee, flat screen TV, safe, good WiFi everywhere. The towels were bright white, fluffy and warm, as the towel rail worked really well. Room was warm, but the windows opened and although we were ground floor, the place is in the middle of nowhere, so we weren't concerned. The bed, as others have said and complained about, was 2 singles pushed together, but it was fine, with a mattress topper. Very comfortable actually. The shower was good, nice hot water. We have stayed in hotels all over the world and even in 5* hotels, an actual, proper double bed is a rare thing. We went to the pub opposite for a drink (the Old Swan). Very rustic and atmospheric. Anything you buy can be added to your hotel bill as it is owned by same company. The staff in the pub and the hotel were all exceptionally friendly. We ate in the Wilding restaurant in the evening and had a fantastic meal. The staff couldn't do enough for us. Beautiful dining area, large open fire, again, very atmospheric. Cotswolds stone everywhere, some flagged floors, absolutely beautiful. The hotel grounds have a pretty, fast flowing stream running through it and they have power from it, using an Archemdes Screw in the water, a nice thing to see. The village itself is very picturesque and has public footpaths through the countryside. Breakfast was in the Wilding and was very good. We had a fantastic time and would recommend to anyone who enjoys rustic Cotswolds charm. Not for those who enjoy 5* soulless tower blocks. This is a quiet, idyllic, countryside retreat.

Our experience at Minster Mill was extremely disappointing, I would never recommend this hotel to anyone. We were very excited about our stay in the Cotswolds for our aniversary and booked the junior suite. Upon our arrival to the room, the first thing we could see is a huge stain on the carpet, and as we started leaving our things all we could see were stains everywhere, the bedside table was full of glass marks, the bathroom had hairs everywhere and was extremely dirty, especially the bathtub which had hairs and stains of soap. There were even spider webs on the ceiling when we layed down on the bed. Rooms are like the pictures but much much older. The bed is not double bed but two beds put together by a blanket, and we would fall in in the middle of the night. The following day we went to reception and asked for someone to come vacuum the carpet and clean the bathroom, and when we came back they had only made the bed and left everything else untouched. If we hadn’t already payed we would have left this hotel, as the service was also very unfriendly and unwelcoming, except from a few of the youngest waiters. In summary, we came here to rest and celebrate our wedding aniversary and we ended up trying to be in the hotel as little as possible. I’ve read some reviews and a lot point out the lack of hygiene, the hotel really needs to do something about this. Minster Mill is not the place to stay if you want a cozy and romantic getaway in the Cotswolds.

Disappointed Again – Even a Complimentary Stay Couldn’t Make Up for It I recently returned to Minster Mill for a complimentary stay after a previous complaint due to shocking housekeeping standards that saw me actually drive home rather than stay the night, hoping for an improved experience. Unfortunately, it still fell far short of expectations despite being in a junior suite on a complimentary basis. Despite this being a goodwill gesture, the room was once again not properly cleaned, which was really disappointing. Cobwebs, dust, and a heavily stained carpet. It’s frustrating that even when trying to make amends, attention to detail was still very much lacking. Other issues included: •the ‘Personalise Your Stay’ email at 21:06 on the day of arrival—far too late to be useful. •Only one pair of spa slippers provided, despite two guests being booked into the spa. •The door to the interconnecting room was left open, which was a security concern and required us to call reception twice. On a positive note, the breakfast was very good, but sadly, that was the only real highlight. I really wanted to give Minster Mill another chance, but it’s clear that service and attention to detail remain inconsistent. Unfortunately, I won’t be returning anytime soon. And I don’t think you should either.

Should have read the average 3.5/5 reviews really. We had afternoon tea at the Minster Mill on 8th Feb and won’t be rushing back. We had purchased afternoon tea vouchers for two family members for Christmas and decided to then take my father in law for his birthday so six of us attended. We asked twice for sandwiches with no butter for one member of the party and were told that the sandwiches had no butter on any of them. When the afternoon tea arrived all the sandwiches had butter and had clearly been made a long time as the bread was hardened and felt stale. My sister in law was not able to eat any of the sandwiches due to not liking butter, we did eat them and should have mentioned but didn’t. Not worth the hefty bill of £356 for six which did include drinks. However, the waitress was extremely polite and attentive and the scones were to die for.